Key responsibilities:
- Conducts weekly meetings with related business units.
- Consults with line management, providing HR guidance when appropriate.
- Analyzes trends and metrics in partnership with the HR functional teams to develop solutions,
programs and policies.
- Participate in solving complex employee relations issues. Conducts effective, thorough and
objective investigations.
- Provides day-to-day performance management guidance to line management (e.g., coaching,
counseling, career development, etc…).
- Works closely with management and employees to improve work relationships, build morale, and
increase productivity and retention.
- Provides HR policy guidance and interpretation.
- Provides guidance and input on BUs restructures, workforce planning and succession
- Identifies training needs for BUs and coaching needs.
- Other assigned tasks from HR Deputy Manager – Business Partner
This job description is reviewed on annually basis and subject to change upon business requirement
Job Requirements:
- University degree.
- At least 03-year in HR field (in retail market is a plus).
- Be able to work at shift, overtime, at weekend and holidays as assigned
- Have ability to relocate to Stores as per Company’s assignment
- Good oral and written communication skills in both English and Vietnamese
Key responsibilities:
1. Report:
– Review Customer Voice (CV) Report from Operations Site, check and advise/give proposal effectively
– Consolidate reports: CS, Delivery, and make the preparation of reporting
2. Data Analysis:
– Basing on Customer Voice/complaint to check the situation and advice to improve
– Basing on Reports, put in Master file to analyse and make plan, co-operate with related departments for proposal to improve to make customer satisfaction in shopping
3. Customer Satisfaction:
– Review/Check all the feedback from CS Ops., CS HQ Officer to customer and advise best way/solution
– Follow up CV Master file and give proposal effectively
– Feedback all queries are sent from Stores site and support Ops.site to chaise with related department
– Raise and get the final from CS HQ Manager about the feedback to customer via Facebook, Website channel if it is over your abilities
– Assign CS Officer to support, follow up tasks relating to CS accordingly
4. Marketing Research (Service)
– Plan Store Tour
– Survey Competitors
5. Ad-hoc Jobs/ Project:
– Join, follow up projects that CS HQ Manager assigned
– Follow up and work with relevant departments to complete action plans
– Support CS HQ Manager to join the meetings, training Stores if needed
– Support and do tasks are delegated by CS HQ Manager
Job Requirements:
1. Qualifications & Experience
– University bachelor degree in Social Science, Business Administration, or Marketing
– 1-2 years in Customer Service or Sales Experience
2. Knowledge, Skills & Behaviors
– Proven track record in Customer Service /other customer facing role with experience in servicing key customers
– Knowledge in Microsoft Word, Excel and Power Point with high level
– Fluent in English communication (verbal/written), and Japanese language is prefer
– Analytical and organizational leadership skills
– Self-directed, high energy and proactive working style
– Have good understanding of the needs of customers
– Excellent problem analysis and problem resolution skills
Working Location: AEON Long Bien, 27 Co Linh, Long Bien, Ha Noi
Key responsibilities:
1. Organizational Matters
– To develop and formulate standard organization structure for stores operations and Head office
– To monitor and maintain total Company organization chart
2. Manpower Planning & Succession Planning
– To prepare yearly headcount budget based on company’s requirements
– To analyze and formulate manpower plans based on the company’s requirements
– To plan and execute the succession planning through transfer and job redesign, promotion
– To maintain and update total Company staff profile by grade, career history, awards, position, department and others for manpower planning purposes
– To review, study and identity the right number of manpower at store
– To be a member of Recruitment Interview Panel of manager and above level
3. Employee Retention & Engagement
– To analyze exit interview, turnover rate, employee satisfaction to propose suitable retention strategy to align with company’s strategy
4. New Store Opening
– To propose MBP for new store
– To plan, organize and monitor recruitment exercise for new store. To review the new store recruitment expenses
5. Employer Branding
– Coordinate and Implement University Recruiting Initiatives
6. Recruitment
Job Requirements:
1. Qualifications & Experience
– University degree
– At least 05-year experience in HR field (in retail market is a plus)
2. Knowledge, Skills & Behaviors
– Knowledge about Labour law and labour market in Vietnam
– Proficiency in computer skills (MS Office)
– Good verbal and written English skills
– Ability to work to tight deadlines
– Good communication, problem solving & presentation skill
– Good management, planning and analyzing ability
– Ability to maintain the highest degree on confidentiality and professional discretion
