[HCM] B2B Executive
Primary Objective:
- Recruiting new customers, approach and research market demand.
- Improve operations and service in B2B Online to enhance skills and improve revenue for sales
- Improve the operation procedure at store to bring customers convenience and comfort when shopping online
- Completed signed- jobs by B2B Operation Deputy Manager/ Manager
Key Activities:
1. Operation management
2. Procedure
3. Improvement
4. Support
5. Others assigned by higher level
Roles and responsibilities:
1. Operation & Sale management (40%)
– Deeply understand about systems and the logic of each one to maximize the efficiency and minimize the errors in operation – Receive the program of MD, MKT monthly and brief to all stores
– Propose top items, top sales and activities to MKT, MD after analyzing & discussing with store site – Implement activities to achieve B2B sale target.
– Learn best practices from 1 store and apply to other stores in terms of operation
– Take care of the hotline to ensure all customer responses are answered correctly & timely.
– Make the monthly report sales, issues & solutions an overview report of B2B sale
– Follow sale of customers for monitor, increasing sale , up sale/ cross sale with related depts if any.
2. Recruiting new customers & increase sales (15%)
– Look for and take care of customers of B2B channels
– Gather feedback and customer requirements
– Approach and investigate market demand
– Proposal for new product / product solution to increase sale
– Do service research and development to increase customers experince
– Integrate into the system
– Filter and send quotations according to each customer’s request.
– Make a list of customers’ debts according to the actual receipt of goods.
– Review appendices and contract
3. Procedure (15%)
– Check and monitor operation, urge reminders to ensure compliance with the procedure
– Make & revise the operation flow & procedure for system, process, service, equipment….
– Make & revise training documents timely
– Make & revise OJT timely
4. Improvement (15%)
– Observe and listen to problems from the store/ customers to give solutions quickly
– Innovate existing processes and procedures to ensure operate smoothly & increas customer satifition.
– Survey competitors & make a report to compare the weak point & strong point so as to improve next time
– Apply technology in operating to increase productivity
– Improve picking and packing process so as to speed up orders processing
5. Supporting (15%)
– Support the store when there are problems related to online sales: product, system and operation
– As a connection between HQ & stores to help the store achieve goals
– Support to clearly explain the problems in the procedure so that the store always does it right
– Call support from HQ to support Omni in peak time
Requirements:
1. University degree
2. Good command of spoken and written English.
3. Good communication skill
4. Knowledge of writing manuals, operating procedures
5. Abilities to use office (word, excel, power point,….)
6 .Detail oriented and be able to handle multi-tasks
7 .Be able to go business trip if needed
8 .Has experienced working in the field of Ecommerce is an advantage
9 .Has experienced in sale ( B2B sale ) is a plus
Preferred skills:
1 .Negotiation skills
2 .Agile
3 .Technology savvy
Benefits:
– 13 month salary
– Performance bonus
– Transportation allowance
– Meal at canteen
– Premium healthcare
– Full salary social insurance
– 1-day work from home per week (as approved of HOD)
– 12 days annual leaves
– Many opportunities of development (transfer, promote)
– Training and learning development;
Working Location: AEON VIETNAM – HEAD QUARTER, 30 Tan Thang st., Son Ky ward., Tan Phu district, HCMC
Please send CV to thanhhuyen.nguyenthi@aeon.com.vn
We regret to inform that only shortlisted candidates will be notified!