Aeon Lê Chân – Customer Service Division Leader (Trưởng quầy Dịch vụ khách hàng)

Key responsibilities:

1. AEON Card activities
– Monitor money, all kind of voucher, promotional goods, promotion gift to make sure they are used properly and for right purposes.
– Brief all subordinates about promotion schemes to ensure clear understanding and proper execution.
– Oversee the resolution of any arising issues regarding locker, VAT invoices and customer point scheme.
– Daily monitor and ensure all working tools and equipment of the section are adequate and in good conditions.
– Resolve customers’ complaints raised by subordinates.
– Monitor all kinds of AEON card section’s reports.

2. Manpower management
– Plan Monthly Division’s duty roster and manpower schedule.
– Ensure sufficient manpower during business in ad-hoc situations.
– Monitor Group Leader(s), General Staff’s attendance and attire.
– Approve duty roster, shift plan raised by Group Leader(s).
– Be responsible for Group Leader(s) and General Staff’s performance.
– Take part in recruitment & selection activities for Division’s staffing.
– Motivate, training and develop staff in order to encourage their professional development.
– Identify potential staff for succession planning purposes.
– Build and promote teamwork spirit.

3. Rules & Regulations
– Follow all working procedures, the company’s policies, rules and regulations.
– Check, monitor, remind and guide Group Leader(s), General Staff to follow the rules and regulations.

4. Other duties
– Opening & closing Store.
– Be on duty and act as Line Manager’s roles when Line Manager’s not present at work (i.e. is on leave or on business trip).
– Other tasks or responsibilities as assigned by direct Line Manager and Store Manager.

Job Requirements:

1. Qualifications & Experience

– University degree.
– Minimum 2 years related experience is required.

2. Knowledge, Skills & Behaviors

– Good communication skills.
– Good command of verbal English.
– Have a polite, tactful and friendly attitude.
– Have good understanding of the needs of customers.
– Teamwork skill: Actively promote teamwork.
– Service orientation: customer service minded.
– Leadership: Acting leadership by example.
– Persuasion: Ability to persuade others in specific situations.
– Reasoning ability: Ability to definite problems. Ability to solve practical problems and deal with difficult situations.
– Computer literate: Word, Excel, Powerpoint.
Other requirements:
– Be able to work at shift and on Public Holidays.
– Have ability to relocate to other Stores as per Company’s assignment is a plus.