[AEON XUÂN THỦY] TRƯỞNG QUẦY CÁC SALES LINE (THỰC PHẨM 1, THỰC PHẨM 2, THỜI TRANG – PHỤ KIỆN & TRẺ EM, ĐIỆN MÁY – GIA DỤNG)

I. KEY RESPONSIBILITIES 

1. Operations duties

(a.) Merchandise management

– Supervise Group Leader(s) and General Staff to ensure:

• Merchandise is fully replenished, in good condition & quality

• All the display merchandise is according to schematic plan and all the price between the display merchandise and the price card is tallyed

• Changing the price label (if necessary) is completed before the store opens.

– Order stock directly with Suppliers and receive stock from MMD.

– Verify and approve inventory orders raised by Group Leader(s).

– Plan manpower, prepare and attend bi-annually Stock Take as scheduled.

– Support Foodline with monthly Stock Take as directed by supervisor.

– Plan, assign duties for Group Leader(s) and General Staff to make necessary preparation for Membership Day & Mommy Day and Public Holidays.

(b.) Non-merchandise management

– Supervise Group Leader(s) and General Staff to ensure:

• Operational equipment, lighting and fixtures (gondola, wagon, shelves, etc.) are in good condition.

• The Salesfloor is kept clean & tidy

• All backrooms are locked in good condition.

• POP execution is carried out properly

• Fire safety procedure is carried out properly

– Check and verify variances in stock & sales figures after Stock Take and make the report to the Line Manager.

– Execute store opening & closing as directed by supervisor.

2. Customer service

– Provide good customer service to encourage “plus selling”.

– Be polite and listen alternatively to customer needs.

– Get information and introduce to customers new arrivals, promotions, and policies regarding payment, returns/exchanges, etc.

– Handle customer complaints raised by Group Leader(s), difficult and complicated sales.

– Follow the Company’s Rules on Customer Service (greeting, smiling, bowing, and attitude towards customers).

3. Sales and Profits 

– Brief Group Leader(s) on yesterday sales achievement, today sales budget, up-to-date sales achievement, promotion and company updates.

– Brief promoters on the promotion scheme.

– Break down the sales target given by Line Manager to each Group Leader and take responsibilities for sales target achievement of the division.

– Overall plan and supervise the execution of promotion schemes.

– Observe/gather information/suggestion from Group Leader(s) about sales trend, customer demands and advise Merchandising Dept. for any changes/improvement in merchandise assortment, quality and quantity.

– Gather and consolidate all periodical reports from Group Leader(s) about top sales, promotion sales results, market survey/competitor survey and submit to Line Manager.

4. Manpower management

– Plan Monthly Division’s duty roster and manpower schedule.

– Ensure sufficient manpower during business in ad-hoc situations.

– Monitor Group Leader(s), General Staff, and Promoter’s attendance and attire.

– Approve duty roster, and shift plan raised by Group Leader(s).

– Be responsible for the Group Leader(s) and General Staff’s performance.

– Take part in recruitment & selection activities for the Division’s staffing.

– Motivate, training and develop staff in order to encourage their professional development.

– Identify potential staff for succession planning purposes.

– Build and promote teamwork spirit.

5. Rules and Regulations

– Follow all working procedures, and the company’s policies, rules, and regulations.

– Check, monitor, remind and guide Group Leader(s), General Staff and Promoter(s) to follow the rules and regulations

– Follow all working procedures, the company’s policies, rules and regulations.

– Check, monitor, remind and guide Group Leader(s), General Staff and Promoter(s) to follow the rules and regulations

6. Other duties

– Opening & closing Store.

– Be on duty and act as Line Manager’s roles when the Line Manager’s not present at work (i.e. is on leave or on business trip).

– Other tasks or responsibilities as assigned by the direct Line Manager and Store Manager.

II. JOB REQUIREMENTS 

1. Qualification and Job Requirements:

– University degree.

– At least 03 years related experience in retailing business or supermarket environment and 01 year experience in managing a team of at least 5 staffs.

2. Preferred skills

– Strong analytical skills, good at data/figures.

– Fluency in Vietnamese and English languages (both written & oral)

– Teamwork skill: Actively promote teamwork

– Service orientation: customer service minded

– Leadership: Acting leadership by example

– Good presentation, problem-solving, and sales skills

– Computer skills (Word, Excel, Powerpoint).

– Ability to cope with stressful situations at work

– Self-disciplined with the ability to work independently

– Be able to work at shifts & on Public holidays

III. CONTACT INFORMATION

Please send your resume to email:

• hr.xuanthuy@aeon.com.vn (Ms. Nhi) 
• anh.duong@aeon.com.vn (Ms. Minh Anh)
• hoa.nguyenthanh@aeon.com.vn (Ms. Hoa)

Tel: (024) 6277 8333 – Số nội bộ: 765 / 771

IV. WORKING LOCATION:

AEON XUÂN THỦY – Số 122 – 124 Xuân Thủy, Cầu Giấy, Hà Nội (Tòa Mipec)