[Binh Tan] Division Leader – Customer Service

Roles and responsibilities:

1. AEON Card activities
   – Monitor money, all kind of voucher, promotional goods, promotion gift to make sure they are used properly and for right purposes.
   – Brief all subordinates about promotion schemes to ensure clear understanding and proper execution.
   – Oversee the resolution of any arising issues regarding locker, VAT invoices and customer point scheme.
   – Daily monitor and ensure all working tools and equipment of the section are adequate and in good conditions.
   – Resolve customers’ complaints raised by subordinates.
   – Monitor all kinds of AEON card section’s reports.
2.  Manpower management
   – Plan Monthly Division’s duty roster and manpower schedule.
   – Ensure sufficient manpower during business in ad-hoc situations.
   – Monitor Group Leader(s), General Staff’s attendance and attire.
   – Approve duty roster, shift plan raised by Group Leader(s).
   – Be responsible for Group Leader(s) and General Staff’s performance.
   – Take part in recruitment & selection activities for Division’s staffing.
   – Motivate, training and develop staff in order to encourage their professional development.
   – Identify potential staff for succession planning purposes.
   – Build and promote team work spirit.
3. Rules and Regulations
   – Follow all working procedures, the company’s policies, rules and regulations.
   – Check, monitor, remind and guide Group Leader(s), General Staff to follow the rules and regulations. 
4. Other duties
   – Opening & closing Store.
   – Be on duty and act as Line Manager’s roles when Line Manager’s not present at work (i.e. is on leave or on business trip).
   – Other tasks or responsibilities as assigned by direct Line Manager and Store Manager. 

Qualification and Job Requirements:

• University degree
• Minimum 2 years related experience is required
• Good communication skills
• Good command of verbal English
• Have a polite, tactful and friendly attitude
• Have good understanding of the needs of customers
• Teamwork skill: Actively promote team work
• Service orientation: customer service minded
• Reasoning ability: Ability to definite problems. Ability to solve practical problems and deal with difficult situations

Working location: AEON Bình Tân
Please send CV to Ms. Thùy Phương: thuyphuong.do@aeon.com.vn

Tel: (028) 6288 5050 – Ext: 735