Division Leader – Glam Beautique & Wellness (Aeon Celadon Tan Phu & Aeon Canary Binh Duong)

1. Operations duties
a) Merchandise management
– Supervise Group Leader(s) and General Staff to ensure:
Merchandise is fully replenished, in good conditions & quality.
– All the display merchandise is according to schematic plan and all the price between display merchandise and price card is tally.
– Changing price label (if necessary) is completed before store opens.
– Order stock directly with Suppliers and receive stock from MMD.
– Verify and approve inventory orders raised by Group Leader(s).
– Plan manpower, prepare and attend bi-annually Stock Take as scheduled.
– Support Foodline with monthly Stock Take as directed by supervisor.
– Plan, assign duties for Group Leader(s) and General Staff to make necessary preparation for Membership Day & Mommy Day and Public Holidays.
b) Non-merchandise management
– Supervise Group Leader(s) and General Staff to ensure:
– Operational equipment, lighting and fixtures (gondola, wagon, shelves, etc.) are in good conditions
– Sales floor is kept clean & tidy
– All backrooms are locked in good conditions
– POP execution is carried out properly
– Fire safety procedure is carried out properly
– Check and verify variances in stock & sales figures after Stock Take and make report to Line Manager.
– Execute store opening & closing as directed by supervisor.

2. Customer service
– Provide good customer services to encourage “plus selling”. Be polite and listen alternatively to customer needs.
– Get information and introduce to customers about new arrivals, promotions, policies regarding to payment, returns/exchanges, etc.
– Handle customer complaints raised by Group Leader(s), difficult and complicated sales.
– Follow Company’s Rules on Customer Service (greeting, smiling, bowing and attitude towards customers).

3. Sales and Profits
– Brief Group Leader(s) on yesterday sales achievement, today sales budget, up-to-date sales achievement, promotion and company updates.
– Brief promoters on promotion scheme.
– Breakdown the sales target given by Line Manager to each Group Leader and take responsibilities for sales target achievement of the division.
– Overall plan and supervise the execution of promotion schemes.
– Observe/gather information/suggestion from Group Leader(s) about sales trend, customer demands and advise Merchandising Dept. for any changes/improvement in merchandise assortment, quality and quantity.
– Gather and consolidate all periodical reports from Group Leader(s) about top sales, promotion sales results, market survey/competitor survey and submit to Line Manager.

4. Manpower management
– Plan Monthly Division’s duty roster and manpower schedule.
– Ensure sufficient manpower during business in ad-hoc situations.
– Monitor Group Leader(s), General Staff and Promoter’s attendance and attire.
– Approve duty roster, shift plan raised by Group Leader(s).
– Be responsible for Group Leader(s) and General Staff’s performance.
– Take part in recruitment & selection activities for Division’s staffing.
– Motivate, training and develop staff in order to encourage their professional development.
– Identify potential staff for succession planning purposes.
– Build and promote team work spirit.

5. Rules and Regulations
– Follow all working procedures, the company’s policies, rules and regulations.
– Check, monitor, remind and guide Group Leader(s), General Staff and Promoter(s) to follow the rules and regulations.

6. Other duties
– Opening & closing Store.
– Be on duty and act as Line Manager’s roles when Line Manager’s not present at work (i.e. is on leave or on business trip).
– Other tasks or responsibilities as assigned by direct Operation Deputy Manager/ Manager and General Manager.

Job Requirements:
1. Qualifications & Experience
– University/College degree.
– At least 03 years related experience in retailing business or supermarket environment and 01 year experience in managing a team of at least 5 staffs
– Strong analytical skill, good at data/figures.
– Good command of spoken and written English
– Teamwork skill: Actively promote team work.
– Service orientation: customer service minded.
– Strong leadership and excellent relationship management.
– Good presentation, problem solving and sales skills.
– Self-disciplined with ability to work independently.
– Computer skill (Word, Excel, Powerpoint).
– Ability to cope with stressful situation at work.

2. Knowledge, Skills & Behaviors
– Be able to work at shift & on Public holidays
– Have ability to relocate to other Stores as per Company’s assignment is a plus

Please send your CV to Mr. Khoa – dang.nguyen@aeon.com.vn