[Hai Phong] Division Leader – Home Fashion, House Hold, DIY

***KEY RESPONSIBILITIES
1. Operations duties
a) Merchandise management
– Supervise Group Leader(s) and General Staff to ensure:
• Merchandise is fully replenished, in good conditions & quality.
• All merchandise displays are in accordance to schematic plans and all price tags/ POPs are correct.
• The changing of price labels (if necessary) is completed before store opens.
– Order stock directly with Suppliers and receive stock from MMD.
– Verify and approve inventory orders raised by Group Leader(s).
– Plan manpower, prepare and attend bi-annually Stock Take as scheduled.
– Support Foodline with monthly Stock Take as directed by supervisors.
– Plan, assign duties for Group Leader(s) and General Staff to make necessary preparation for Membership Days & Mommy Days and Public Holidays.

b) Non-merchandise management
– Supervise Group Leader(s) and General Staff to ensure:
• Operational equipment, lighting and fixtures (gondola, wagon, shelves, etc.) are in good conditions
• Sales floors are kept clean & tidy
• All backrooms are locked in good conditions
• POP execution is carried out properly
• Fire safety procedure is carried out properly
– Check and verify variances in stock & sales figures after Stock Take and make report to Line Manager.
– Execute store opening & closing as directed by supervisors.

2. Customer service
– Provide good customer services to encourage “plus selling”. Be polite and listen alternatively to customers’ needs.
– Get information and introduce to customers about new arrivals, promotions, policies regarding to payment, returns/exchanges, etc.
– Handle customer complaints raised by Group Leader(s) and complicated sales.
– Follow Company’s Rules on Customer Service (greeting, smiling, bowing and attitude towards customers).

3. Sales and Profits
– Brief Group Leader(s) on previous day’s sales achievement, today sales budget, up-to-date sales achievement, promotion and company updates.
– Brief promoters on promotion schemes.
– Breakdown the sales target given by Line Manager to each Group Leader and take responsibilities for sales target achievement of the division.
– Overall plan and supervise the execution of promotion schemes.
– Observe/gather information/suggestion from Group Leader(s) about sales trend, customer demands and advise Merchandising Dept. for any changes/improvement in merchandise assortment, quality and quantity.
– Gather and consolidate all periodical reports from Group Leader(s) about top sales, promotion sales results, market survey/competitor survey and submit to Line Manager.

4. Manpower management
– Plan Monthly Division’s duty roster and manpower schedule.
– Ensure sufficient manpower during business in ad-hoc situations.
– Monitor Group Leader(s), General Staff and Promoter’s attendance and attire.
– Approve duty rosters and shift plans raised by Group Leader(s).
– Be responsible for Group Leader(s) and General Staff’s performance.
– Take part in recruitment & selection activities for Division’s staffing.
– Motivate, training and develop staff in order to encourage their professional development.
– Identify potential staff for succession planning purposes.
– Build and promote teamwork spirit.

5. Rules and Regulations
– Follow all working procedures, company’s policies, rules and regulations.
– Check, monitor, remind and guide Group Leader(s), General Staff and Promoter(s) to follow the rules and regulations.

6. Other duties
– Open & close store.
– Be on duty and act as Line Manager’s roles when Line Manager’s not present at work (i.e. is on leave or on business trip).
– Other tasks or responsibilities as assigned by direct Line Manager and Store Manager.

***JOB REQUIREMENT:
1. Qualifications & Experience
– University/College degree.
– At least 3 years of related experience in retailing business or supermarket environment and 01-year of experience in managing a team of at least 5 staffs.

2. Knowledge, Skills & Behaviors
– Strong analytical skill and good at data/figures.
– Fluency in Vietnamese and English languages (both written and oral).
– Teamwork skill: actively promote teamwork.
– Service orientation: customer service mindset.
– Leadership: Acting leadership by example.
– Good presentation, problem solving and sales skills.
– Computer skills (Word, Excel, PowerPoint).
– Ability to cope with stressful situation at work.

Please send your updated CV to: Ms. Linh – hr.lechan@aeon.com.vn