Primary Objective:

• Recruiting new customers, approach and research market demand.
• Improve operations and service in B2B Online to enhance skills and improve revenue for sales
• Improve the operation procedure at store to bring customers convenience and comfort when shopping online
• Completed signed- jobs by B2B Operation Deputy Manager/ Manager

Key Activities:

1. Operation management
2. Procedure
3. Improvement
4. Support
5. Others assigned by higher level

Roles and responsibilities:

1. Operation & Sale management (40%)

– Deeply understand about systems and the logic of each one to maximize the efficiency and minimize the errors in operation – Receive the program of MD, MKT monthly and brief to all stores

– Propose top items, top sales and activities to MKT, MD after analyzing & discussing with store site – Implement activities to achieve B2B sale target.

– Learn best practices from 1 store and apply to other stores in terms of operation

– Take care of the hotline to ensure all customer responses are answered correctly & timely.

– Make the monthly report sales, issues & solutions an overview report of B2B sale

– Follow sale of customers for monitor, increasing sale , up sale/ cross sale with related depts if any.

2. Recruiting new customers & increase sales (15%)

– Look for and take care of customers of B2B channels

– Gather feedback and customer requirements

– Approach and investigate market demand

– Proposal for new product / product solution to increase sale

– Do service research and development to increase customers experince

– Integrate into the system

– Filter and send quotations according to each customer’s request.

– Make a list of customers’ debts according to the actual receipt of goods.

– Review appendices and contract

3. Procedure (15%)

– Check and monitor operation, urge reminders to ensure compliance with the procedure

– Make & revise the operation flow & procedure for system, process, service, equipment….

– Make & revise training documents timely

– Make & revise OJT timely

4. Improvement (15%)

– Observe and listen to problems from the store/ customers to give solutions quickly

– Innovate existing processes and procedures to ensure operate smoothly & increas customer satifition.

– Survey competitors & make a report to compare the weak point & strong point so as to improve next time

– Apply technology in operating to increase productivity

– Improve picking and packing process so as to speed up orders processing

5. Supporting (15%)

– Support the store when there are problems related to online sales: product, system and operation

– As a connection between HQ & stores to help the store achieve goals

– Support to clearly explain the problems in the procedure so that the store always does it right

– Call support from HQ to support Omni in peak time

Requirements:

1. University degree

2. Good command of spoken and written English.

3. Good communication skill

4. Knowledge of writing manuals, operating procedures

5. Abilities to use office (word, excel, power point,….)

6 .Detail oriented and be able to handle multi-tasks

7 .Be able to go business trip if needed

8 .Has experienced working in the field of Ecommerce is an advantage

9 .Has experienced in sale ( B2B sale ) is a plus

Preferred skills:

1 .Negotiation skills

2 .Agile

3 .Technology savvy

Benefits:

– 13 month salary

– Performance bonus

– Transportation allowance

– Meal at canteen

– Premium healthcare

– Full salary social insurance

– 1-day work from home per week (as approved of HOD)

– 12 days annual leaves

– Many opportunities of development (transfer, promote)

– Training and learning development;

Working Location: AEON VIETNAM – HEAD QUARTER, 30 Tan Thang st., Son Ky ward., Tan Phu district, HCMC

Please send CV to thanhhuyen.nguyenthi@aeon.com.vn

We regret to inform that only shortlisted candidates will be notified!