[HCMC] SALES ONLINE OFFICER (E-COMMERCE DEPT.)

Key responsibilities:

Online Sales Officer is support complete the order from getting order confirmation until delivered to customers.

1. Online Sales & management

• To manage the Sales & Operation team to handle online orders in daily basis to complete all orders in time with effective quality of work.
• To develop & train online sales team about process, flow, order monitoring, customer service…
• To continuously optimize order processing process, monitor delivering services and handle return, refund, exchange requests from customers properly.
• To develop & monitor key performance indicators (Sales revenue, number of Orders, % cancellation before & after handover to delivery).
• To develop approach & train Cross/ up sales per customer to increase Sales.
• Coordinate with related departments (Merchandising, Operation, warehouse, Transport, Accounting…) to deliver company’s products to customers effectively & efficiently.
• Make verbal or written daily, monthly reports related to sales e-commerce.

2. Customers service:

• Manage customer enquiry for all on-line channels with fast & appropriate response
• Escalate of all problems/complains to assure they are satisfactory resolved
• Update all related issues regarding the orders for further coordinating with customer
• Analyze customer’s trend, comment, feedback, and report
• Cross check with order status cancellation from delivery suppliers provide call to customers if need

3. Expense Control

• Manage the materials & delivery expense
• How to improve effective cost per working hours for staff (sales, picker)

4. Rules and Regulations

• Follow approved project development strategy.
• Follow company’s policies, rules, and regulations.
• Check, monitor, remind and guide subordinates to contribute work follow deadline.

Other tasks or responsibilities as assigned by E-commerce Manager.

Job Requirements:

• Graduated University (Business administration)
• At least 1 year experience in same position
• Good understanding on E-commercial Sales (general trade market and selling)
• Strong organizational communication & listening skills
• Strong can-do attitude & problem-solving skills
• Strong team-work and interpersonal skills
• Prefer having experience working for retailers, e-commerce platforms.
• Microsoft Office skill required
• Intermediate English

If you are interested in this position, please send your CV to: Ms. Kim Anh: lekimanh.vu@aeon.com.vn