Career Tag: Bán lẻ

[AEON TAN PHU] LINE MANAGER – FOODLINE 1

I. Roles and responsibilities:

Operations duties
a. Merchandise management
– Supervise subordinates to ensure:
• Received merchandise at loading bay is in correct quantity, quality and specifications.
• Merchandise on sales floor is fully replenished, in good conditions & quality.
• All the display merchandise is according to schematic plan and all the price between display merchandise and price card is tally.
• Changing price label (if necessary) is completed before store opens.
– Verify and approve inventory orders, merchandise return & transfer, PA zero raised by Division Leader(s) & Group Leaders.
– Plan, prepare and assign tasks for subordinates for bi-annual Stock Take and support Foodline with monthly Stock Take as directed by Store Manager.
– Plan, assign duties for subordinates to make necessary preparation for Membership Day, Mommy Day and Public Holidays.
b. Non-merchandise management
– Supervise subordinates to ensure:
• Operational equipment, lighting and fixtures (gondola, wagon, shelves, etc.) are in good conditions.
• Sales floor/pillar/wall is kept clean & tidy.
• All backrooms are locked and in good conditions.
• Fire Safety procedure is carried out properly.
– Make order request for equipment and get approval from Store Manager.
c. Customer service
– Handle customer complaints raised by Division Leader(s), difficult and complicated sales.
– Always remind subordinate to promote “customer first” spirit.
– Follow Company’s Rules on Customer Service (greeting, smiling, bowing and attitude towards customers).

Sales and Profits
– Brief subordinates on yesterday sales achievement, today sales budget, up-to-date sales achievement, promotion and company updates.
– Share information about customer voice or any arising issues.
– Breakdown the sales target given by the Management to each Division Leader and take responsibilities for sales target achievement of the Department.
– Plan daily sales target on a monthly basis, basing on target of the month announced by Merchandise Department.
– Analyze sales figures and forecasting future sales volumes to maximize profits.
– Analyze and interpreting trends to facilitate planning.
– Take overall responsibility for the successful execution of all promotion schemes.
– Work with Merchandising Dept. for any changes/improvement in merchandise assortment, quality and quantity.
– Prepare for higher management review:
• Weekly: sales information, sales promotion review and report of slow moving items.
• Monthly: Division review, Promotion review, Sales analysis, Productivity report.
• Promotion schemes to boost sales.
– Take leading role in identifying any arising issues affecting sales and operation and proposing corrective actions to the Management.
– Take leading role in seeking and working towards solutions to mitigate merchandise loss/shrinkage.

Manpower management
– Optimize people productivity by manpower planning and implementation to achieve target and maximum productivity.
– Ensure efficient leadership to direct the Line/ Department towards Company’s business strategies.
– Monitor subordinates’ attendance and attire.
– Approve duty roster, shift plan raised by subordinates.
– Be responsible for subordinates’ performance.
– Take part in recruitment & selection activities for Line/ Department’s staffing.
– Motivate, training and develop staff in order to encourage their professional development.
– Identify potential staff for succession planning purposes.
– Build and promote team work spirit.

Rules and Regulations
– Follow all working procedures, the company’s policies, rules and regulations.
– Check, monitor, remind and guide subordinates to follow the rules and regulations.

Other duties
– Opening store, Closing store.
– Approve all kind of documentation raised by subordinates.
– Other tasks or responsibilities as assigned by Store Manager.

II. Qualification and Job Requirements:

  • Computer literacy (MS.Office, Internet,… )
  • Ability to adapt quickly and react positively to business needs and changes in strategies
  • Demonstrated ability to build effective teams and motivate employees
  • Strong initiative and leadership skills
  • Excellent communication skills, both verbal and written
  • Good problem solving & presentation skills
  • Sound knowledge of retail background
  • Ability to cope with stressful situations at work
  • Good command of English: verbal and written
  • Be able to work at shift & public holidays

Email to apply: binh.vo@aeon.com.vn

Tel: (028) 6288 7711 – Ext: 741

[HCM] Support Officer – Strategic Specialty Store

Main Duties:

  1. Enhancing branding for Strategic Specialty Store (SSS) to increase customer’s awareness to Petemo, Bicycle and Daiso brand:
    – Utilize other platforms (Facebook, Tiktok…) to increase brand awareness
    – Create advertising and marketing content to do the branding on those platforms
    – Drive traffic from those channels to offline stores or Aeoneshop/Shopee site…
  2. Improving display and selling way in-store:
    – Survey the market, competitor
    – Propose the way of display, presentation, POP… to improve selling way in store
    – Monitor all stores to apply and maintain proper selling way in store
  3. Improving efficiency of Operation
    – Check and follow up stores to find out issues and suggest proposal to solve and improve operation efficiency 
    – Support for new store opening
  4. Improving display and selling way in-store:
    – Survey the market, competitor
    – Propose the way of display, presentation, POP… to improve selling way in store
    – Monitor all stores to apply and maintain proper selling way in store

Requirements

  • College degree in Marketing, Economic or equivalent qualifications
  • 1-2 year experience in retail is a plus
  • Have the innovative mindset, propose innovative ideas
  • Creative in making advertising content
  • Communication and negotiation skill/figure

Working location: 30 Tân Thắng, Sơn Kỳ, Tân Phú, HCM

Contact: Ms. Phương: minhphuong.vu@aeon.com.vn

[HCM] Merchandising Executive – Category: Sport (Chuyên viên thu mua ngành hàng thể thao)

Main Duties: 

1. Make & propose Assortment Plan

– Making item sale plan and SH map & conceptional assortment plan

– Set focus item (Price, Sales & Purchase plan and Price & Cost)

– Schematic plan and Block layout for display

– Making Promotion plan

2. Follow Merchandise Policy & 52W sales plan

– Analize 3C (Customer, Competitor & Company) pre-season with Marketing view and make Group Policy based on Soft line policy

3. Check Sales & Stock progress and adjustment in season

4. Budget plan and Control

5. Supplier management

– Develop sourcing for merchandise from local suppliers

– Ensure suppliers have the capability and capacity to provide product in line with agreed timescales and quality standards

– Build and maintain excellent relationship and network with suppliers

– Ensure all aspects of supplier performance is properly and effectively assessed and managed, taking appropriate remedial action where necessary

– Get better condition for TOP suppliers.

6. Other Duties

Requirements: 

• University degree, preferably in Economics, Business Management or related subjects.

• 04-year experience in retail with the same category.

• Customer-focused

• Show the passion of the merchandise career.

• Strong analytical ability and good in data/ figures.

Working Location: Headquater

Contact email: minhphuong.vu@aeon.com.vn

[AEON HUẾ] – TRƯỞNG NGÀNH HÀNG/ LINE MANAGER

Candidate can apply Line Manager position for one of following:

  • Foodline
  • Softline
  • Hardline
  • Customer Service & Cashier
  • Omni Chanel
  • MMD

JOB DESCRIPTION:

A. Roles and responsibilities:

1.Operations duties

a. Merchandise management

– Supervise subordinates to ensure:

• Received merchandise at loading bay is in correct quantity, quality and specifications.

• Merchandise on sales floor is fully replenished, in good conditions & quality.

• All the display merchandise is according to schematic plan and all the price between display merchandise and price card is tally.

• Changing price label (if necessary) is completed before store opens.

– Verify and approve inventory orders, merchandise return & transfer, PA zero raised by Division Leader(s) & Group Leaders.

– Plan, prepare and assign tasks for subordinates for bi-annual Stock Take and support Foodline with monthly Stock Take as directed by Store Manager.

– Plan, assign duties for subordinates to make necessary preparation for Membership Day, Mommy Day and Public Holidays.

b. Non-merchandise management

– Supervise subordinates to ensure:

• Operational equipment, lighting and fixtures (gondola, wagon, shelves, etc.) are in good conditions.

• Sales floor/pillar/wall is kept clean & tidy.

• All backrooms are locked and in good conditions.

• Fire Safety procedure is carried out properly.

– Make order request for equipment and get approval from Store Manager.

c. Customer service

– Handle customer complaints raised by Division Leader(s), difficult and complicated sales.

– Always remind subordinate to promote “customer first” spirit.

– Follow Company’s Rules on Customer Service (greeting, smiling, bowing and attitude towards customers).

2. Sales and Profits

– Brief subordinates on yesterday sales achievement, today sales budget, up-to-date sales achievement, promotion and company updates.

– Share information about customer voice or any arising issues.

– Breakdown the sales target given by the Management to each Division Leader and take responsibilities for sales target achievement of the Department.

– Plan daily sales target on a monthly basis, basing on target of the month announced by Merchandise Department.

– Analyze sales figures and forecasting future sales volumes to maximize profits.

– Analyze and interpreting trends to facilitate planning.

– Take overall responsibility for the successful execution of all promotion schemes.

– Work with Merchandising Dept. for any changes/improvement in merchandise assortment, quality and quantity.

– Prepare for higher management review

– Take leading role in identifying any arising issues affecting sales and operation and proposing corrective actions to the Management.

– Take leading role in seeking and working towards solutions to mitigate merchandise loss/shrinkage.

3.Manpower management

– Optimize people productivity by manpower planning and implementation to achieve target and maximum productivity.

– Ensure efficient leadership to direct the Line/ Department towards Company’s business strategies.

– Monitor subordinates’ attendance and attire.

– Approve duty roster, shift plan raised by subordinates.

– Be responsible for subordinates’ performance.

– Take part in recruitment & selection activities for Line/ Department’s staffing.

– Motivate, training and develop staff in order to encourage their professional development.

– Identify potential staff for succession planning purposes.

– Build and promote team work spirit.

4. Rules and Regulations

– Follow all working procedures, the company’s policies, rules and regulations.

– Check, monitor, remind and guide subordinates to follow the rules and regulations

5. Others duties:

– Opening store, Closing store.

– Approve all kind of documentation raised by subordinates.

– Other tasks or responsibilities as assigned by Store Manager.

B. Qualification and Job Requirements:

  • University Degree
  • Have 05 years experience, Sound knowledge of retail background
  • Excellent communication skills, Good command of English: verbal and written
  • Good problem solving & presentation skills.
  • Be able to work at shift & public holidays
  • Ability to adapt quickly and react positively to business needs and changes in strategies
  • Strong initiative and leadership skills
  • Have ability to relocate to other Stores as per Company’s assignment is a plus.

If you are interested in the position, please do not hesitate to send your application to HR Dept: tuyendung.hn@aeon.com.vn

Tel: (024) 6277 8333 – EXT: 763

[AEON XUÂN THỦY] TRƯỞNG NHÓM GIAO NHẬN HÀNG (MMD GROUP LEADER)

I. KEY RESPONSIBILITIES

1. Merchandising management

– Monitor the receiving of merchandise at bay to ensure accuracy in quantity and specifications according to purchase orders.

– Check documents enclosed to order form for accuracy and adequate information, especially special declaration as per Viet Nam law and regulation (i.e. declaration of animal quarantine, customs declaration, etc.).

– Monitor merchandise exported from store to be delivered to customers or for maintenance purposes.

– Monitor merchandise destroy at garbage storage area.

– Inspect PA zero process to control inventory.

– Monitor the return of slow-moving, non-confirming merchandise to suppliers.

– Work with suppliers during receiving merchandise to solve any arising issues.

– Manage loading bay, ensuring the best condition for all equipment and tools.

– Communicate with relating parties to coordinate and take initiatives to support the receiving of merchandise.

– Carry out stock take according to Store’s procedures and regulations.

– Receive, check VAT invoices from suppliers then pass to HQ Accounting Department for payment.

– Assist MMD Manager in making plan, arranging manpower, asking for manpower support from other departments to prepare for bi-annual stock take (Store) and monthly stock take (Foodline) to control inventory levels.

– Assist MMD Manager in monitoring stock take activities to ensure accuracy and effectiveness.

– Assist MMD Manager in analyzing stock take report and reconcile with data storage system in cooperation with other departments.

2. 5S and Safety Implementation

– Ensure merchandise and receiving area is free of dust, well arranged, tidy, and neat and in proper area.

– Ensure the best conditions for all equipment and tools.

3. Manpower management

– Plan and prepare duty roster, shift plan and assign subordinates on duty.

– Ensure sufficient manpower during business in ad-hoc situations.

– Ensure General Staff’s attendance and attire.

– Be responsible for General Staff’s performance.

– Identify and reduce unnecessary tasks to increase staff productivity.

– Regularly train and motivate subordinates in daily works.

– Identify potential staff for succession planning purposes.

– Build and promote team work spirit.

4. Rules and Regulations

– Follow all Department procedures relating to merchandise management.

– Follow safety, health procedures, Company’s policies, rules and regulations.

– Check, monitor, remind and guide General Staff to follow the rules and regulations.

5. Other duties

– Make periodical report as required by job nature.

– Support other departments as necessary.

– Other tasks or responsibilities as assigned by MMD Manager and Store Manager.

II. JOB REQUIREMENTS 

1. Qualification and Job Requirements

– University/College degree. 

– Minimum 01 year of experience in the same function. 

– Be able to work at shift & on Public holidays. 

2. Preferred skills:

– Good communication and problem solving skills. 

– Self-disciplined with ability to work independently. 

– Computer literate (Word, Excel, Power Point). 

– Ability to communicate in English (verbal and written) is a plus. 

III. CONTACT INFORMATION

Please send your resume to email:

  • hr.xuanthuy@aeon.com.vn (Ms. Nhi) 
  • anh.duong@aeon.com.vn (Ms. Minh Anh)
  • hoa.nguyenthanh@aeon.com.vn (Ms Hoa)

Tel: (024) 6277 8333 – Số nội bộ: 765 / 771

IV. WORKING LOCATION:

AEON XUÂN THỦY – Số 122 – 124 Xuân Thủy, Cầu Giấy, Hà Nội (Tòa Mipec)

[AEON XUÂN THỦY] TRƯỞNG NHÓM GIAO HÀNG – BỘ PHẬN BÁN HÀNG ĐA KÊNH (OMNI CHANNEL – DELIVERY GROUP LEADER)

I. KEY RESPONSIBILITIES 

1. Delivery management

– Coordinate with Operation team to arrange and plan driver in house and 3rd party to ensure delivery resources

– Manage and coordinate the delivery of the delivery staff

– Divide orders by wards and districts to optimize shipping

– Track and update vehicle schedules and delivery progress.

– Conduct data analysis and propose solutions, orientation to improve driver performance

– Assist/Draw up project planning, implementing and communicating across the involved stakeholders to coordinate the team’s scope of work & timelines

– Develop and implement improvement initiatives to boost Driver Supply

– Check, monitor, remind and guide staff to contribute work follow deadline. 

2. Customer service

– Manage customer enquiry for all on-line channels with fast & appropriate response

– Escalate of all problems/complains and get advice from LM to assure they are satisfactory resolved

– Update all related issues regarding the orders for further coordinating with customer

– Follow customer’s trend, comment, feedback and report related delivery. 

3. Expense control

– How to improve effective cost per working hours for delivery.

– Manage materials and equipments reasonably.

4. Rules and Regulations

– Follow all working procedures, the company’s policies, rules and regulations.

– Check, monitor, remind and guide Key Staff and General staff to follow the rules and regulations.

5. Other tasks

– Other tasks or responsibilities as assigned by superiors

II. JOB REQUIREMENTS 

1. Qualification and Job Requirements

– University/College degree.

– Minimum 1 year related experience is required. 

– At least 1 year experience in management level

2. Preferred skills

– Good communication, problem solving and leadership skill.

– Logical thinking and reasonable work arrangement

– Good understanding on E-commercial Sales (general trade market and selling)

– Competently the routes in the city

– Have a polite and friendly attitude.

– Have customer service mindset.

– Teamwork skill: Actively promote team work.

– Be able to work at shift & on Public holidays.

– Have ability to relocate to other Stores as per Company’s assignment is a plus.

III. CONTACT INFORMATION

Please send your resume to email:

  • hr.xuanthuy@aeon.com.vn (Ms. Nhi) 
  • anh.duong@aeon.com.vn (Ms. Minh Anh)
  • hoa.nguyenthanh@aeon.com.vn (Ms Hoa)

Tel: (024) 6277 8333 – Số nội bộ: 765 / 771

IV. WORKING LOCATION:

AEON XUÂN THỦY – Số 122 – 124 Xuân Thủy, Cầu Giấy, Hà Nội (Tòa Mipec)

[AEON XUÂN THỦY] TRƯỞNG NHÓM DỊCH VỤ KHÁCH HÀNG (CUSTOMER SERVICE GROUP LEADER)

I. KEY RESPONSIBILITIES 

1. Customer Services

– Make sure money, promotional goods, promotion gift are used properly and for right purposes.

– Brief all subordinates about promotion schemes to ensure clear understanding and proper execution.

– Directly resolve/ support subordinates to resolve any arising issues locker electronic, VAT invoices, complaint and customer point scheme.

– Daily check and ensure all working tools and equipment of the section are adequate and in good conditions.

– Instruct subordinate how to use working tools and equipment

– Directly resolve /Support subordinates to resolve customers’ complaints.

– Make all kinds of section’s reports upon request by Division Leader/Line Manager/Store Manager.

2. Manpower management

– Plan and prepare duty roster, shift plan and assign subordinates on duty.

– Ensure sufficient Customer Service manpower during business in ad-hoc situations

– Ensure General Staff’s attendance and attire.

– Be responsible for General Staff’s performance.

– Identify and reduce unnecessary tasks to increase staff productivity.

– Regularly train and motivate subordinates in daily works.

– Build and promote teamwork spirit.

3. Build and promote teamwork spirit.

– Build and promote teamwork spirit.

– Check, monitor, remind and guide General Staff to follow the rules and regulations.

4. Other duties

– Support other departments as necessary.

– Other tasks or responsibilities as assigned by Division Leader and Store Manager.

II. JOB REQUIREMENTS 

1. Qualification and Job Requirements

– University/College degree.

– Minimum 1 year related experience is required. 

2. Preferred skills

– Good communication, problem-solving, and leadership skills.

– Have a polite and friendly attitude.

– Have customer service mindset.

– Teamwork skill: Actively promote team work.

– Fluent English speaking & writing is a plus.

– Be able to work at shift & on Public holidays.

– Have ability to relocate to other Stores as per Company’s assignment is a plus.

III. CONTACT INFORMATION

Please send your resume to email:

  • hr.xuanthuy@aeon.com.vn (Ms. Nhi) 
  • anh.duong@aeon.com.vn (Ms. Minh Anh)
  • hoa.nguyenthanh@aeon.com.vn (Ms Hoa)

Tel: (024) 6277 8333 – Số nội bộ: 765 / 771

IV. WORKING LOCATION:

AEON XUÂN THỦY – Số 122 – 124 Xuân Thủy, Cầu Giấy, Hà Nội (Tòa Mipec)

[AEON XUÂN THỦY] TRƯỞNG NHÓM THU NGÂN (CASHIER GROUP LEADER)

I. KEY RESPONSIBILITIES 

1. Customer Services

– Access and work with other staff to assist in resolving issues from client, staff and the public.

– Input/retrieve client account information data on system.

– Verify and research data on registration status, balance point and purchase history.

– Serve as key contact for cashiers needing assistance with account or client problems.

– Follow Company’s Rules on Customer Service (greeting, smiling, bowing and attitude towards customers).

2. Cashiering activities

– Be aware of current sales promotions and conduct daily brief with Cashier team.

– Change cash and distribute to cashier counters.

– Ensure cash register equipment (audit roll, thermal roll, printer ink cartridge) and all type of nylon bags available and adequate for daily operation.

– Ensure cash registers & credit card terminals are in good conditions.

– Ensure the hangers, hard tags and left over items timely collected by Line Department staff.

– Remove unnecessary goods at inactive cashier counter.

– Ensure signage must be in proper condition display at cashier counters.

– Check all cashier counters to avoid long queue especially in peak hours or weekend.

– Random spot check at cashier counter to avoid any fraud.

– Be responsible for investigating any unbalance situation and report to superiors.

– Make day and night shift handover.

– Investigate and correct errors made at the cash registers in a timely manner; report errors to Chief Cashier.

3. 5S

– Monitor and check procedures on house-keeping duties to ensure cleanliness and tidiness at Cashier Counter.

4. Manpower Management

– Plan and prepare duty roster, shift plan and assign subordinates on duty.

– Ensure sufficient manpower during business in ad-hoc situations.

– Ensure Key Staff and General Staff’s attendance and attire.

– Be responsible for Key Staff and General Staff’s performance.

– Identify and reduce unnecessary tasks to increase staff productivity.

– Regularly train and motivate subordinates in daily works.

– Identify potential staff for succession planning purposes.

– Build and promote team work spirit.

5. Rules and Regulations

– Follow all working procedures, the company’s policies, rules and regulations.

– Check, monitor, remind and guide Key Staff and General staff to follow the rules and regulations.

6. Other duties

– Closing floor in charge.

– Support other departments as necessary.

– Other tasks or responsibilities as assigned by direct Division Leader, Line Manager and Store Manager.

II. JOB REQUIREMENTS 

1. Qualification and Job Requirements

– College/Vocational College.

– At least 2 year experience, including 1 year experience as GL in Supermarket/Shopping center. 

2. Preferred skills

– Strong communication and problem solving skills.

– Computer literacy: Word and Excel. 

– Strong counting and calculation skills are required. 

– Customer service skills: Customer service minded. 

– Team work skill: Actively promote team work. 

– Leadership: Acting leadership by example. 

– Be able to work at shifts and on Public holiday.

III. CONTACT INFORMATION

Please send your resume to email:

  • hr.xuanthuy@aeon.com.vn (Ms. Nhi) 
  • anh.duong@aeon.com.vn (Ms. Minh Anh)
  • hoa.nguyenthanh@aeon.com.vn (Ms Hoa)

Tel: (024) 6277 8333 – Số nội bộ: 765 / 771

IV. WORKING LOCATION:

AEON XUÂN THỦY – Số 122 – 124 Xuân Thủy, Cầu Giấy, Hà Nội (Tòa Mipec)

 

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