Career Tag: E-Commerce

[HCMC] SALES OPERATION DEPUTY MANAGER – E-COMMERCE

Key responsibilities:

  1. Engage sales team to achieve sales target & department goal
  • Develop & monitor key performance indicators (Sales revenue, number of Orders, %margin, %out of stock, Stock turn rate…)
  • Enlarge online registration & maintain customer loyalty
  • Understand market needs to provide suitable products to increase Sales
  • Coordinate with Merchandise department for product order, providing product information
  • Provide business analysis and insights on sales, pricing and on-going opportunities for incremental volume and margin
  • Train up online sales team about product flow, order monitoring, delivery, returned order / products, EC site how to use functions & customer service, etc….
  • Improve customer service
  • Respond promptly to customer inquiries by e-mail/chat/outbound calls.
  • Communicate and coordinate with internal departments to handle and resolve customer complaints.

 

  1. Other duties:
  • Other tasks assigned by EC Manager
  • This job description will be reviewed yearly to adapt with business’ demand

 

Job Requirements:

  • College or University degree, preferably in Economics, Business Management or related subjects
  • Ability to calculate cost, profit, basic account is preferable
  • Self-disciplined with ability to work independently and under pressure
  • Customer-oriented mindset
  • Strong analytical ability and good in data/ figures.
  • Time-management and team work skills.
  • Strong leadership and problem solving skills
  • Abilities to use computer, office programs and database.

 

If you are interested in this position, please send your CV to Ms. Thao: thao.tran@aeon.com.vn.

Thank you!

[HCMC] Marketing Officer (Glam Beautique – Merchandising team)

Key responsibilities:

Responsible for Monthly Mailer, POSM and Digital Marketing

  1. Monthly Mailer & POSM production and Promotion Sales follow-up reporting
  • Proactively keep Communication with MDs to gather all promotion information
  • Manage the production of all needed POSM: Leaflets, Posters, Flyers, Standees, POP…
  • Arrange the Effective Distribution of marketing materials
  • Always Conduct Market Research and Monitoring Competitors’ activities to reflect into Monthly Marketing reports
  • Support NBD events&  activities
  • Run & Follow up the Mailer Sales performance report, POP & product display report on Monthly basis
  • Accomplish Marketing and Organization missions by completing related results as needed.
  • Create and Develop innovative ways to communicate company’s message to their existing customers
  1. Digital Marketing & Platform:
  • Maintain Wellness Fanpage/ Website to enhance more Brand Awareness for Wellness & Digital Communication with Customers
  • Cooperate with all NBD to create more activities at Aeon Platform about Promotion scheme online, Customer Service improvement, Online Consultant service…
  • Prepare communication materials accordingly for each Promotion events
  • Search for more NEW opportunities for Platform cooperation
  1. General

–              Support and Collaborate with all NBD departments

–              Supervise Marketing officer / Agencies in Mailer execution and other jobs assigned.

–              Work/communicate & follow with Store operation/Agency to get job done as schedule.

–              Manage all expenses within approved budget.

  1. Rules and Regulations: Follow all working procedures, the company’s policies, rules and regulations.
  2. Other duties: Other tasks or responsibilities as assigned by Manager / Deputy Manager

 

Job Requirements:

  • University graduated with the major of Marketing, PR or equivalent.
  • Minimum 01 years of related experience, working in retail industry is an advantage.
  • Good communication skill.
  • Good command of spoken and written English
  • Detail oriented and be able to handle multi-tasks
  • Good planning, organizing and time-management skills
  • Good Self-Monitoring and Relationship management.
  • Strong analytical ability and good in data / figures

 

Please send your updated CV to Ms. Quy Hen: Hen.cao@aeon.com.vn

E-commerce Marketing Deputy Manager

Key responsibilities:
1. Plan & propose digital marketing strategy to promote Aeon private brands (Topvalu, Daiso, GlamBeautique, etc.) to target customers:
–  Continuously analyze PEST, SWOT, company, target customers, competitors to clearly understand current situation.
– Plan & propose 6Ps strategy, marketing calendar, promotion campaigns to achieve company goals.
– Develop & manage social networking channels: Facebook, zalo, YouTube, Instagram…

– Utilize all owned, earned & paid media to effectively & efficiently reach KPIs & objectives.

2. Develop & optimize current & future Ecommerce platforms:
– Analyze & optimize current platform: UX UI, front-end, back-end & customer purchasing process.
– Take part in projects to build & develop new platform follow company direction.

– Cooperate smoothly with payment, delivery & other service partners to bring all-rounded experience to customers.
– Integrate & utilize supporting system & tools such as CRM, Insider, Salesforce to maximize customer life time value

3. Develop Content Strategy to increase audience & enhance customer’s engagement.

– Plan & lead the development of various content such as blog articles, videos & images and effectively distribute them to target audience in order to gain more traffic, web views & ultimately reach target revenue.
– Develop content strategy that go through 5 levels of marketing funnels and drive audience to become loyalty customer.

– Define target audience persona and then effectively using KOL or influence to gain increasing awareness & sales.

4. Lead marketing team to achieve KPIs & target, including traffic, users, conversion rate, revenue and other KPIs.

5.Control Marketing budget & expenses to reach target operating income.

Job Requirements:

1.Qualifications & Experience:
– Bachelor’s or MBA Degree in Business or Marketing
– 6+ Years Experience in Marketing or similar position.

2.Knowledge, Skills & Behaviors:
– Strong Written and Verbal Communication Skills
– Insights of retail & customer journey
– Fluent in English (verbal & written).
– Team-Oriented, Goal-Oriented, Customer-Oriented
– Full understanding of social media, digital ads & martech
– Knowledge of content planning & management

If you are interested in this position, please send your CV phuonganh.nguyen@aeon.com.vn. Thank you!

E-commerce Operation Deputy Manager

Key responsibilities:
1. Duties and Authorities regarding Business Planning
– Establishment of the strategies for EC Project in terms of operation system of the New EC, in short term to long term (1-5 years). The short-term strategies must be specified in details in quarterly and monthly activities based on the analysis of situations in societies of either global and local.
– Analyzing current situations, our degrees of presence, benefits and risks of results and focusing future of EC operation activities in scientific way, to reason for directing and correcting strategies of EC from time to time.
– Becoming the primary contact and department in charge for any activities regarding E-Business related to 3rd-party service-providers as well as any authorities contacts regarding Operation activities.

2. Duties and Authority of Execution
– Improving the current E-Commerce Operation to make it better and more efficient.
– Establishing New EC.

3. General Department Management related to Operation matters
– Planning and proposing by breaking down the duties into groups, making budgets (Yearly & Monthly) and clarifying ROI to the supervisor, for hiring employees and/or implementing any necessary assets to purchase and/or activities to be made for achieving the duties.
– Grasping the progress of various activities, management and controlling status to ensure that those are carried out as planned or budgeted, and improving its performance.
– Upon approvals from the direct supervisors, proposing to select partners/vendors/suppliers to negotiate, negotiating, deciding, making into and drafting agreements/contracts, and issuing any necessary letters or documents to either internal or external regarding any activities to fulfill the department duties, obligations and responsibilities.
– Planning and maintaining all staff activities, jobs, duties and working schedules (including shift planning, in and out administrations, overtime, and business trip) in the department.
– Planning, educating and improving all staffs’ knowledge and techniques by evaluating performance through creating PDCA circle, then promoting if any staffs are met to be knowledgeable enough, with good humanities and performance, to become superiorly.

Job Requirements:

1.Qualifications & Experience:
– University degree
– At least 4-5 years experience in similar position.

2.Knowledge, Skills & Behaviors:
– Preferable to have experiences in E-Commerce such as Tiki, Shopee, Lazada, or Bachhoaxanh.
– Good know-how of online order processing process and delivery/payment partners (e.g. Giaohangnhanh, Ahamove, Ninjavan, Grab Moca, VNPay, etc.)
– Fluent in English (verbal & written).
– Strong communication skill (both verbal and written) and strong skills to collect information.
– Excellent organizing and time management skills.
– Details oriented and being able to handle multi-tasks and good problem-solving skill.

If you are interested in this position, please send your CV phuonganh.nguyen@aeon.com.vn. Thank you!

E-commerce Sales Executive

Key responsibilities:
1. Online Sales & management
– To manage the Sales & Operation team to handle online orders in daily basis to complete all orders in time with effective quality of work.
– To ensure all customers’ inquiries from various touch points (hotline, email, fanpage comment & message) are handled on time with appropriate manner.
– To develop & train online sales team about process, flow, order monitoring, customer service, etc….
– To continuously optimize order processing process, monitor delivering services and handle return, refund, exchange requests from customers properly.
– To develop & monitor key performance indicators (Sales revenue, number of Orders, % cancellation before & after handover to delivery).
– To develop approach & train Cross/ up sales per customer to increase Sales.
– To manage & allocate Online Sales team members shifts & working time to ideally handling all orders & requests from customers.
– Coordinate with related departments (Merchandising, Operation, warehouse, Transport, Accounting…) to deliver company’s products to customers effectively & efficiently.
– Make verbal or written daily, monthly reports related to sales e-commerce.

2. Customers service
– Manage customer enquiry for all on-line channels with fast & appropriate response
– Escalate of all problems/complains to assure they are satisfactory resolved
– Update all related issues regarding the orders for further coordinating with customer
– Analyze customer’s trend, comment, feedback and report
– Cross check with order status cancellation from delivery suppliers provide call to customers if need

3. Expense Control
– Manage the materials & delivery expense
– How to improve effective cost per working hours for staff (sales, picker)

Job Requirements:

1 Qualification & Experience:
– Graduated University (Business administration)
– At least 3 years experience in same position. Prefer having experience working for retailers, e-commerce platforms.

2.Knowledge, Skills & Behaviors:
– Good understanding on E-commercial Sales (general trade market and selling)
– Intermediate English
– Strong organizational communication & listening skills
– Strong can-do attitude & problem solving skills
– Strong team-work and interpersonal skills

If you are interested in this position, please send your CV phuonganh.nguyen@aeon.com.vn. Thank you!

Customer Service Officer (E-Commerce)

Key responsibilities:
1. Customer Service
– Answer general consumer inquiries via various communication channels regarding order status, returns, missing package claims, shipping information and coupon adjustments, and ensure follow up until inquiry is closed
– Work cross-functionally with other departments within the organization to effectively respond to incoming customer service inquiries in a timely and thoughtful manner
– Ability to interact with our customers effectively and efficiently through email, via phone calls and over social medial channels
2. Rules and regulations
– Follow approved project development strategy
– Follow company’s policies, rules and regulations.
– Check, monitor, remind and guide subordinates to contribute work follow deadline
3. Other tasks or responsibilities as assigned by E-commerce Manager.

Job Requirements:
1. Qualifications & Experience
– Graduated University
– At least 1 year experience in same position
– Prefer having experience working for retailers, e-commerce platforms.
– Microsoft Office
– Intermediate English
2. Knowledge, Skills & Behaviors
– Strong passion, organizational communication & listening skills
– Good communication skill, have a patience, good to solve problem
– Strong team-work and interpersonal skills
– Attention to details
– Self-disciplined with ability to work under pressure

Merchandising Officer – Softline & HBC (E-Commerce)

Key Responsibilities
1. Main duties
– Make the Strategy of Department-in-charge: Product concept, 3C Analysis, Assortment plan, Monthly & Quarterly Sales plan…
– Maintain the data for Analysis and keep updated with Market Trend of product/category, Competitor benchmark…
– Always propose Innovative Ideas, New Product Development, New Proposal to support Business development
– Deal with suppliers & relevant departments in the company on Price, Trade Terms, Promotion Plan to get the best offer
– Cooperate with MD (Head-Quarter & Hanoi) as well as Operation team in Hanoi to develop best-selling items (national & local) & seasonal items.
– Manage the Purchase-Sales-Inventory of Department-in-charge
– Stock controlling and ordering from suppliers for on time delivery to Warehouse
– Do weekly Market & Competitor survey
– Coordinate activities with other departments of the company.
– Train & Mentor assistant, sales staffs in your department
– Other tasks might be assigned by the manager
2. Rules and Regulations
Follow all working procedures, the company’s policies, rules and regulations.

Job Requirements:
1. Qualifications & Experience
– University degree, preferably in Economics, Business Management or related subjects.
– At least 02 year experience in retail (or Ecommerce) with the same categories or department
2. Knowledge, Skills & Behaviors
– Show the passion of the merchandise career.
– Customer-focused / Customer Oriented mind set
– Fluency in Vietnamese and English languages (both written and oral).
– Good communication and negotiation skills.
– Self-disciplined with ability to work independently and under pressure.
– Strong analytical ability and good in data / figures.
– Abilities to use Computer, Office programs and Database.

Digital Marketing Officer (E-Commerce)

Roles and responsibilities:

1. Create and manage contents on digital channel to ensure social media presences and implementation of Aeon Eshop Marketing activities:
– Management of social networking channels: Facebook, zalo, YouTube, Instagram…
– Develop and link other social networking channels.
– Improve the content and monitor the development of the Fan page.
– Increasing the engagement on social network.
2. Develop promotion media online content for Eshop’s website, monitor and analyze content success
– In charge of promoting media content for Aeon Eshop site.
– Build the content on website, Fan page, Blog, banner… to increase the Brand’s awareness.
– Create ideas for the programs and contents according to the general program.
– Create the Video and organize Mini Games to attract the customers.
– Development plan according to each specific stage to assess the level of each campaign.
3. Create digital activities following E-commerce Marketing strategy for increasing the customer’s engagement:
– Increase customer experience with Insider by using:
+ Website channel
+ Mobile channel
+ Architect channel
+ Message channel.”
– Optimize banner display on visitor pages.
– Make segments according to the customer’s trend, coordinate for A/B testing to choose good segments and optimize website
4. Cooperate with third-party graphic designers, web designers, and videographers to create unique and engaging contents:
– Cross-checking/ Reconciliation.
– Build up exclusive programs for PUBs.
– Create extra programs for AFF: Get information from AFF, create appropriate segment.
– Need to coordinate with the third party to organize more new programs.
5. Manage contracts and payment to related suppliers/agencies:
– Creating the contract with suppliers/agencies.
– Follow and make payment ontime and accurately.
– Support other tasks relevant to process/proceedings related to those suppliers/agencies (if any)

Qualification and Job Requirements:
– Bachelor’s Degree in Advertising or Marketing
– 1-2 Years Experience in Marketing

Preferred skills:
– Strong Written and Verbal Communication Skills
– Knowledge of video and picture editing software such as Adobe
– Team-Oriented, Goal-Oriented
– Full understanding of all social media platforms
– Knowledge of content management systems
– Must be able to juggle multiple projects at the same time
– Photoshop, InDesign
– Proficient use of social networking tools
– Ability to use standard office software (MS Office) efficiently

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