Career Tag: E-Commerce

SALE OPERATION DEPUTY MANAGER (ESHOP – ECOMMERCE)

We are hiring Sale Operation Deputy Manager (Phó phòng vận hành trang thương mại điện tử Eshop)

JOB DESCRIPTION

To engage sales team to achieve sales target & department goal:

  • Develop & monitor key performance indicators (Sales revenue, number of Orders, %margin, %out of stock, Stock turn rate…).
  • Enlarge online registration & maintain customer loyalty -Understanding market needs to provide suitable products to increase Sales.
  • Coordinate with Merchandise department for product order, providing product information.
  • Provide business analysis and insights on sales, pricing and on-going opportunities for incremental volume and margin.
  • Train up online sales team about product flow, order monitoring, delivery, returned order / products, EC site how to use functions & customer service, etc….
  • Improve customer service.
  • Respond promptly to customer inquiries by e-mail/chat/outbound calls.
  • Communicate and coordinate with internal departments to handle and resolve customer complaints.

Make assortment planning and merchandising

  • Research, analyze and evaluate the market to identify customer’s needs and product/range opportunities.
  • To develop on-line merchandising and promotion strategy to achieve sales targets.
  • To ensure products being available and more variety to meet online Shopper needs.
  • Search for the supply of online merchandise according to strategic assortment plan.
  • Supplier management, negotiation of payment terms, rebates etc.

REQUIREMENT

Qualification and Job Requirements:

  • College or University degree, preferably in Economics, Business Management or related subjects
  • How to calculate cost, profit, basic account is preferable
  • Self-disciplined with ability to work independently and under pressure
  • Customer-oriented mindset

Preferred skills

  • Strong analytical ability and good in data/ figures.
  • Time-management and team work skills (Team size 6-8 members).
  • Strong leadership and problem solving skills.
  • Abilities to use computer, office programs and database.

Apply this position: Send email to luan.lai@aeon.com.vn

SALES OPERATION DELIVERY EXECUTIVE – (ESHOP – ECOMMERCE)

We are hiring Sale Operation Delivery Executive (Chuyên viên quản lý đơn vị vận chuyển – trang thương mại điện tử EShop)

MAIN DUTIES

1. Online Sales & management:

– Responsibility number order actually hand over to delivery , make sure 100% order will handover after scan sales.

– Continuously optimize order process, monitor delivering services and handle return, refund, exchange requests from customers properly.

– To develop & monitor key performance indicators (Sales revenue, number of Orders, % cancellation before & after handover to delivery).

2.Customers service:

– Decreasing % cancellation after handover to delivery

3.Expense Control:

– Manage delivery Expense and service.

REQUIRÊMNT

  • Graduated University /College (Business administration)
  • At least 3 years experience in same position
  • This job requires exceptional organizational and time management skills
  • Strong organizational communication & listening skills
  • Strong can-do attitude & problem solving skills
  • Strong team-work and interpersonal skills
  • Prefer having experience working for retail, e-commerce platform or logistic.
  • Intermidiate English

Apply this position: Send email to luan.lai@aeon.com.vn

[HCMC] SALES EXECUTIVE (LOGISTICS COORDINATOR) – E-COMMERCE

Key responsibilities:

 

  1. Responsible for hand over to delivery
  • Handover to delivery
  • When order is scanned, get full inform customer (name, phone, address…), amount COD (if need) which are sold to the customers, load them, and deliver them to their addresses.
  • Good arrangement by supplier delivery and time cut off each delivery effective
  • Responsibility number order actually to handover to delivery, make sure 100% order will handover after scan sales.
  • Received daily report from supplier’s delivery and follow to push them until successful to delivery to customer.
  • You will be in charge of making sure that the orders are complete and correct after handover to delivery.
  • To continuously optimize order processing process, monitor delivering services and handle return, refund, exchange requests from customers properly (if need)
  • Monthly report comparison by supplier about service, fee delivery…

 

  1. Expense Control (material)
  • Manage delivery Expense and service as well

 

  1. Customer service
  • Cross check with order status cancellation from delivery suppliers provide call to customers if need
  • Decreasing % cancellation after handover to delivery
  • Escalate of all problems/complains to assure they are satisfactory resolved
  • Update all related issues regarding the orders for further coordinating with customer

 

Job Requirements:

  • Graduated University /College (Business administration)
  • At least 3 year-experience in same position
  • This job requires exceptional organizational and time management skills
  • Prefer having experience working for retail, e-commerce platform or logistic
  • Microsoft Office skill required
  • Intermediate English
  • Strong organizational communication & listening skills
  • Strong can-do attitude & problem-solving skills
  • Strong team-work and interpersonal skills

If you are interested in this position, please send your CV to Ms.Thao: thao.tran@aeon.com.vn

[HCMC] PRODUCT CONTENT OFFICER – E-COMMERCE

Key responsibilities:

A Product Content Officer is responsible for building up English site contents, product & function description on web (AeonEshop.com)

 

  1. Product content management
  • Check product register certificates & advertising licenses
  • Upload product’s information on web when documents are approved
  • Manage support content team to upload on time as required 
  • Update promotion information daily, weekly or monthly
  • Translate product information from Vietnamese to English
  • Put relevant products on the right category menu
  • Provide product service via tele-sales
  • Customer service before & after sales supporting
  • Optimize product name keywords for searching from Google
  • Shorten product web link
  • Verify all tasks as above and have responsibility to report to Manager

 

  1. Sales supporting
  • Product service providing via telesales
  • Customer service before & after sales supporting Delivery order issuing
  • Perform tracking/checking & update order status from customer information/from sales update
  • Product stock checking via system, and order transferring at the available stock
  • Order transferring to deliverers
  • Sales event outside (activation) supporting

 

  1. Rules and Regulations
  • Follow guidance and instruction from Ecommerce department & management
  • Follow company’s policies, rules and regulations.
  • Follow all task deadline.
  1. Other duties
  • Other tasks or responsibilities as assigned by E-commerce Manager.

 

Job Requirements:

  • Bachelor’s Degree
  • Good at English, IELTS score at least 6.5
  • Fast computer typing speed of data input
  • Know how to use computer (Word, Excel) & Product V-look up

If you are interested in this position, please send your CV to Ms. Kim Anh: lekimanh.vu@aeon.com.vn

[HCMC] DIGITAL MARKETING OFFICER (PERFORMANCE)

Key responsibilities:

  1. Create and manage contents on digital channel to ensure social media presences and implementation of AeonEshop Marketing activities
  • Manage social networking channels: Facebook, Zalo, YouTube, Instagram…
  • Develop and link other social networking channels.
  • Improve the content and monitor the development of the Fanpage.
  • Increase engagement on social network.

 

  1. Develop, implement Performance Campaign, Livestream (E-commerce), Promotion Video (Viral clip). Develop promotion media online content for Eshop’s website, monitor and analyze content success
  • In charge of promoting media content for AeonEshop site.
  • Build the content on website, Fan page, Blog, banner… to increase the Brand’s awareness.
  • Create ideas for the programs and contents according to the general program.
  • Create the Video and organize MiniGames to attract the customers.
  • Develop plans according to each specific stage to assess the level of each campaign.

 

  1. Optimize campaign and media online on website AeonEshop
  • Increase customer experience with Insider by using:

+ Website channel

+ Mobile channel

+ Architect channel

+ Message channel.

  • Make segments according to the customer’s trend, coordinate for A/B testing to choose good segments and optimize website

 

  1. Work with external agencies and vendors to execute marketing programs.
  • Cross-checking/ Reconciliation.
  • Build up exclusive programs for PUBs.
  • Create extra programs for AFF: Get information from AFF, create appropriate segment.
  • Need to coordinate with the third party to organize more new programs.

 

  1. Set up/ plan landing page và website
  • Make contracts with suppliers/agencies.
  • Follow and make payment on time and accurately.
  • Support other tasks relevant to process/proceedings related to those suppliers/agencies (if any)

 

Job Requirements:

  • Bachelor’s Degree in Advertising or Marketing
  • 1-2 Years of experience in Marketing
  • Experience working in agencies/E-commerce companies
  • Strong Written and Verbal Communication Skills
  • Knowledge of video and picture editing software such as Adobe
  • Team-Oriented, Goal-Oriented
  • Full understanding of all social media platforms
  • Knowledge of content management systems
  • Ability to juggle multiple projects at the same time
  • Ability to use Photoshop & InDesign
  • Proficient use of social networking tools
  • Ability to use standard office software (MS Office) efficiently

If you are interested in this position, please send your CV to Ms. Kim Anh: lekimanh.vu@aeon.com.vn

[HCMC] SALES OPERATION DEPUTY MANAGER – E-COMMERCE

Key responsibilities:

  1. Engage sales team to achieve sales target & department goal
  • Develop & monitor key performance indicators (Sales revenue, number of Orders, %margin, %out of stock, Stock turn rate…)
  • Enlarge online registration & maintain customer loyalty
  • Understand market needs to provide suitable products to increase Sales
  • Coordinate with Merchandise department for product order, providing product information
  • Provide business analysis and insights on sales, pricing and on-going opportunities for incremental volume and margin
  • Train up online sales team about product flow, order monitoring, delivery, returned order / products, EC site how to use functions & customer service, etc….
  • Improve customer service
  • Respond promptly to customer inquiries by e-mail/chat/outbound calls.
  • Communicate and coordinate with internal departments to handle and resolve customer complaints.

 

  1. Other duties:
  • Other tasks assigned by EC Manager
  • This job description will be reviewed yearly to adapt with business’ demand

 

Job Requirements:

  • College or University degree, preferably in Economics, Business Management or related subjects
  • Ability to calculate cost, profit, basic account is preferable
  • Self-disciplined with ability to work independently and under pressure
  • Customer-oriented mindset
  • Strong analytical ability and good in data/ figures.
  • Time-management and team work skills.
  • Strong leadership and problem solving skills
  • Abilities to use computer, office programs and database.

 

If you are interested in this position, please send your CV to Ms. Thao: thao.tran@aeon.com.vn.

Thank you!

[HCMC] Marketing Officer (Glam Beautique – Merchandising team)

Key responsibilities:

Responsible for Monthly Mailer, POSM and Digital Marketing

  1. Monthly Mailer & POSM production and Promotion Sales follow-up reporting
  • Proactively keep Communication with MDs to gather all promotion information
  • Manage the production of all needed POSM: Leaflets, Posters, Flyers, Standees, POP…
  • Arrange the Effective Distribution of marketing materials
  • Always Conduct Market Research and Monitoring Competitors’ activities to reflect into Monthly Marketing reports
  • Support NBD events&  activities
  • Run & Follow up the Mailer Sales performance report, POP & product display report on Monthly basis
  • Accomplish Marketing and Organization missions by completing related results as needed.
  • Create and Develop innovative ways to communicate company’s message to their existing customers
  1. Digital Marketing & Platform:
  • Maintain Wellness Fanpage/ Website to enhance more Brand Awareness for Wellness & Digital Communication with Customers
  • Cooperate with all NBD to create more activities at Aeon Platform about Promotion scheme online, Customer Service improvement, Online Consultant service…
  • Prepare communication materials accordingly for each Promotion events
  • Search for more NEW opportunities for Platform cooperation
  1. General

–              Support and Collaborate with all NBD departments

–              Supervise Marketing officer / Agencies in Mailer execution and other jobs assigned.

–              Work/communicate & follow with Store operation/Agency to get job done as schedule.

–              Manage all expenses within approved budget.

  1. Rules and Regulations: Follow all working procedures, the company’s policies, rules and regulations.
  2. Other duties: Other tasks or responsibilities as assigned by Manager / Deputy Manager

 

Job Requirements:

  • University graduated with the major of Marketing, PR or equivalent.
  • Minimum 01 years of related experience, working in retail industry is an advantage.
  • Good communication skill.
  • Good command of spoken and written English
  • Detail oriented and be able to handle multi-tasks
  • Good planning, organizing and time-management skills
  • Good Self-Monitoring and Relationship management.
  • Strong analytical ability and good in data / figures

 

Please send your updated CV to Ms. Quy Hen: Hen.cao@aeon.com.vn

E-commerce Marketing Deputy Manager

Key responsibilities:
1. Plan & propose digital marketing strategy to promote Aeon private brands (Topvalu, Daiso, GlamBeautique, etc.) to target customers:
–  Continuously analyze PEST, SWOT, company, target customers, competitors to clearly understand current situation.
– Plan & propose 6Ps strategy, marketing calendar, promotion campaigns to achieve company goals.
– Develop & manage social networking channels: Facebook, zalo, YouTube, Instagram…

– Utilize all owned, earned & paid media to effectively & efficiently reach KPIs & objectives.

2. Develop & optimize current & future Ecommerce platforms:
– Analyze & optimize current platform: UX UI, front-end, back-end & customer purchasing process.
– Take part in projects to build & develop new platform follow company direction.

– Cooperate smoothly with payment, delivery & other service partners to bring all-rounded experience to customers.
– Integrate & utilize supporting system & tools such as CRM, Insider, Salesforce to maximize customer life time value

3. Develop Content Strategy to increase audience & enhance customer’s engagement.

– Plan & lead the development of various content such as blog articles, videos & images and effectively distribute them to target audience in order to gain more traffic, web views & ultimately reach target revenue.
– Develop content strategy that go through 5 levels of marketing funnels and drive audience to become loyalty customer.

– Define target audience persona and then effectively using KOL or influence to gain increasing awareness & sales.

4. Lead marketing team to achieve KPIs & target, including traffic, users, conversion rate, revenue and other KPIs.

5.Control Marketing budget & expenses to reach target operating income.

Job Requirements:

1.Qualifications & Experience:
– Bachelor’s or MBA Degree in Business or Marketing
– 6+ Years Experience in Marketing or similar position.

2.Knowledge, Skills & Behaviors:
– Strong Written and Verbal Communication Skills
– Insights of retail & customer journey
– Fluent in English (verbal & written).
– Team-Oriented, Goal-Oriented, Customer-Oriented
– Full understanding of social media, digital ads & martech
– Knowledge of content planning & management

If you are interested in this position, please send your CV phuonganh.nguyen@aeon.com.vn. Thank you!

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