Career Tag: Operation

[BD – CANARY] OMNI CHANNEL LINE MANAGER

MAIN DUTIES:

1. Online sale management

– To develop and mornitor key performance indicators ( Orders, Sales, Stock, price, …..)

– Assign, guide and supervise staff for planning, implementing and evaluating the results to ensure that all activities are operated well and on schedule.

– Oversee the resolution of any arising issues orders, system, app

– To work with related department for product content, promotion program & Media supprt for sale online promoting.

– Synthesize, analyze and report business results by program, week, month, quarter.

– To Understand online market, sale strend and customer behavior to provide suitable products for increasing sales.

– Make the sale plan base on MD’s plan, Operation Plan to achieve the target

– Analyze customer complaints to come up with solutions to bring customers satisfaction

– Propose plans to improve department, survey competitor & consumer shopping behavior

2. Cash Management

– Ensure money and documents are collected in full, exactly, on time and according to the process

– Provide solutions to ensure that debts and receivable documents are tracked in a timely manner to limit losses

3. Manpower management

– Plan Monthly Division’s duty roster and manpower schedule

– Make solution for sufficient manpower during business in ad-hoc situations

– Identify and reduce unnecessary tasks to increase staff productivity

– Take part in recruitment & selection activities for Division’s staffing

– Motivate, training and develop staff in order to encourage their professional development

– Identify potential staff for succession planning purposes

– Build and promote team work spirit

4. Expense control

– Provide solutions to optimize resources and increase productivities

– Provide tools to optimize delivery costs

– Focast and make the guidance for tool and equipment for reasonable using

5. Other duties

– Opening & closing Store

– Monitor all activities in store to ensure that store work as normal

– Other tasks or responsibilities as assigned by Store Manager

REQUIREMENTS:

– University degree

– Prefer 3 years experience as the same position

– Good communication skill

– Good command of verbal English

– Have a polite, tactful and friendly attitude

– Have good understanding of the needs of customers

– Service orientation

– Ability to solve practical problems and deal with difficult situations

Working location: Số 01 Đại lộ Bình Dương, Khu phố Bình Giao, Phường Thuận Giao, Thành phố Thuận An, Tỉnh Bình Dương

Working location: Shift

Contact: Ms. Phương – minhphuong.vu@aeon.com.vn

[HCMC] SUPPORT OFFICER (OPERATION & MARKETING)

Key responsibilities:

Support for SSS business (Daiso, Bike, Petemo) to improve sales, GP and efficiency of Operation.

 

Main duties:

  1. Improving efficiency of Operation of SSS:
  • Check and follow up DWS of SSS stores to find out issues and suggest proposal to solve and improve operation efficiency (sales, GP, loss, inventory, TOD, PA…)
  • Support for new store opening.
  1. Improving display and selling way in-store:
  • Survey the market, competitor.
  • Propose the way of display, presentation, POP… to improve selling way in store.
  • Monitor all stores to apply and maintain proper selling way in store.
  1. Diversifying sales channel of SSS:
  • Work with EC sites/Marketplace to increase sales of SSS products online.
  • Follow up and support for the operation of SSS online business.
  1. Enhancing branding for SSS to increase customer’s awareness to Petemo, Bicycle and Daiso brand:
  • Utilize other platforms (Facebook, Tiktok…) to increase brand awareness.
  • Create advertising and marketing content to do the branding on those platforms.
  • Drive traffic from those channels to offline stores or Aeon E-shop/Shopee site…

 

Job Requirements:

  • College degree in Economic, business administration or equivalent qualifications
  • 1 – 2-year experience in retail with the same categories or department
  • Have an innovative mindset, propose innovative ideas.
  • Creative in making advertising content.
  • Communication and negotiation skill/figure
  • Abilities to use computer, office programs and database.
  • Self-disciplined with ability to work independently and under pressure.

 

Please send your application to email: Lekimanh.vu@aeon.com.vn for applying.

[AEON TÂN PHÚ] NHÂN VIÊN HÀNH CHÍNH

MÔ TẢ CÔNG VIỆC

– Đặt hàng, quản lý tồn kho, kiểm soát chi phí, cấp phát vật tư, trang thiết bị, dụng cụ, vật dụng… cho văn phòng và ngành hàng.

– Quản lý và thực hiện các tác vụ liên quan đến nhân viên: đồng phục, nước uống, căn tin, công tác phí, các chế độ phúc lợi khác.

– Quản lý thực hiện các tác vụ về cơ sở vật chất: phòng cháy chữa cháy, dịch vụ bảo vệ, dịch vụ vệ sinh, bảo trì trang thiết bị, tòa nhà….

– Quản lý các vấn đề liên quan đến căng tin, xe buýt, phòng y tế, tủ đựng đồ nhân viên, phòng chứa rác thải, phòng chứa rác khô.

– Thực hiện các báo cáo liên quan: vật tư, chi phí, chi phí giao hàng, phí taxi

– Lập danh sách kiểm tra hàng ngày: kiểm tra vệ sinh, cơ sở vật chất tại bãi đóng gói, sàn bán hàng, phòng cháy chữa cháy nội bộ

– Lập kế hoạch cho ngày vệ sinh, ngày huấn luyện Phòng cháy chữa cháy

– Hợp tác với Aeon Delight để giải quyết mọi vấn đề liên quan đến vệ sinh, an ninh, bảo trì, dịch vụ…

YÊU CẦU CÔNG VIỆC

– Tốt nghiệp Cao Đẳng trở lên.

– Có hiểu biết về hệ thống điện, nước, gas là một lợi thế.

– Kỹ năng vi tính tốt (Word, Excel).

– Kỹ năng giao tiếp và làm việc nhóm.

– Kỹ năng giải quyết vấn đề.

– Có thể đi làm xoay ca và Lễ Tết.

 

Ứng viên quan tâm xin vui lòng gửi hồ sơ đến Ms. Duyên – Phòng Nhân sự Aeon Celadon Tân Phú

Email: hr.celadon@aeon.com.vn

[AEON Celadon Tân Phú] Line Manager – HARDLINE

Roles and responsibilities:

  1. Operations duties
    a. Merchandise management
    – Supervise subordinates to ensure:
    • Received merchandise at loading bay is in correct quantity, quality and specifications.
    • Merchandise on sales floor is fully replenished, in good conditions & quality.
    • All the display merchandise is according to schematic plan and all the price between display merchandise and price card is tally.
    • Changing price label (if necessary) is completed before store opens.
    – Verify and approve inventory orders, merchandise return & transfer, PA zero raised by Division Leader(s) & Group Leaders.
    – Plan, prepare and assign tasks for subordinates for bi-annual Stock Take and support Foodline with monthly Stock Take as directed by Store Manager.
    – Plan, assign duties for subordinates to make necessary preparation for Membership Day, Mommy Day and Public Holidays.
    b. Non-merchandise management
    – Supervise subordinates to ensure:
    • Operational equipment, lighting and fixtures (gondola, wagon, shelves, etc.) are in good conditions.
    • Sales floor/pillar/wall is kept clean & tidy.
    • All backrooms are locked and in good conditions.
    • Fire Safety procedure is carried out properly.
    – Make order request for equipment and get approval from Store Manager.
    c. Customer service
    – Handle customer complaints raised by Division Leader(s), difficult and complicated sales.
    – Always remind subordinate to promote “customer first” spirit.
    – Follow Company’s Rules on Customer Service (greeting, smiling, bowing and attitude towards customers).
  2. Sales and Profits
    – Brief subordinates on yesterday sales achievement, today sales budget, up-to-date sales achievement, promotion and company updates.
    – Share information about customer voice or any arising issues.
    – Breakdown the sales target given by the Management to each Division Leader and take responsibilities for sales target achievement of the Department.
    – Plan daily sales target on a monthly basis, basing on target of the month announced by Merchandise Department.
    – Analyze sales figures and forecasting future sales volumes to maximize profits.
    – Analyze and interpreting trends to facilitate planning.
    – Take overall responsibility for the successful execution of all promotion schemes.
    – Work with Merchandising Dept. for any changes/improvement in merchandise assortment, quality and quantity.
    – Prepare for higher management review:
    • Weekly: sales information, sales promotion review and report of slow moving items.
    • Monthly: Division review, Promotion review, Sales analysis, Productivity report.
    • Promotion schemes to boost sales.
    – Take leading role in identifying any arising issues affecting sales and operation and proposing corrective actions to the Management.
    – Take leading role in seeking and working towards solutions to mitigate merchandise loss/shrinkage.
  3. Manpower management
    – Optimize people productivity by manpower planning and implementation to achieve target and maximum productivity.
    – Ensure efficient leadership to direct the Line/ Department towards Company’s business strategies.
    – Monitor subordinates’ attendance and attire.
    – Approve duty roster, shift plan raised by subordinates.
    – Be responsible for subordinates’ performance.
    – Take part in recruitment & selection activities for Line/ Department’s staffing.
    – Motivate, training and develop staff in order to encourage their professional development.
    – Identify potential staff for succession planning purposes.
    – Build and promote team work spirit.
  4. Rules and Regulations
    – Follow all working procedures, the company’s policies, rules and regulations.
    – Check, monitor, remind and guide subordinates to follow the rules and regulations.
  5. Other duties
    – Opening store, Closing store.
    – Approve all kind of documentation raised by subordinates.
    – Other tasks or responsibilities as assigned by Store Manager.

Qualification and Job Requirements:

  1. University degree.
  2. Minimum 05 year experience in retail business & 02 year experience in managing a team of at least 30 staffs.

Preferred skills:

  1. Sound knowledge of retail background.
  2. Demonstrated ability to build effective teams and motivate employees.
  3. Strong initiative and leadership skills.
  4. Excellent communication skills, both verbal and written.
  5. Good problem solving & presentation skills.
  6. Good command of English: verbal and written
  7. Computer literacy (MS Office, Internet,… ).
  8. Ability to cope with stressful situations at work.
  9. Ability to adapt quickly and react positively to business needs and changes in strategies.

[Aeon Hà Đông] Trưởng nhóm Bán hàng đa kênh (Group Leader Operation – Omni Channel)

I.Mô tả công việc

1. Quản lý & bán hàng trực tuyến
– Quản lý nhóm xử lý các đơn hàng trực tuyến hàng ngày để hoàn thành tất cả các đơn hàng kịp thời với chất lượng công việc hiệu quả.
– Đảm bảo mọi thắc mắc của khách hàng từ nhiều điểm tiếp xúc khác nhau (đường dây nóng, email, bình luận và tin nhắn trên trang) được xử lý kịp thời với cách thức phù hợp.
– Đào tạo nhân viên về quy trình, quy trình, giám sát đơn hàng, dịch vụ khách hàng, v.v….
– Tuân thủ các chỉ số hiệu suất chính (Doanh thu bán hàng, số lượng Đơn hàng, % hủy trước & sau khi bàn giao để giao hàng).
– Quản lý và phân bổ ca làm việc & thời gian làm việc của nhân viên để xử lý tốt nhất mọi đơn hàng và yêu cầu từ khách hàng.
– Phối hợp với các bộ phận liên quan (Vận hành, kho bãi, Vận tải, Kế toán…) để cung cấp sản phẩm của công ty đến khách hàng một cách hiệu quả & hiệu quả.
– Ghi lại và theo dõi các vấn đề trong kênh Omni tới tất cả các bộ phận liên quan để đưa ra quyết định kịp thời.
2. Dịch vụ khách hàng
– Quản lý yêu cầu của khách hàng trên tất cả các kênh trực tuyến với khả năng phản hồi nhanh chóng và phù hợp.
– Cập nhật tất cả các vấn đề liên quan đến đơn hàng để tiếp tục phối hợp với khách hàng.
– Theo dõi kết thúc, nhận xét, phản hồi và báo cáo của khách hàng.
3. Kiểm soát chi phí
– Làm thế nào để cải thiện hiệu quả quản lý theo giờ làm việc cho nhân viên (bán hàng, người lấy hàng).
– Quản lý vật tư, thiết bị hợp lý.
4. Các quy tắc và quy định
– Tuân thủ các chính sách, nội quy và quy định của công ty.
– Kiểm tra, giám sát, nhắc nhở và hướng dẫn nhân viên thực hiện công việc đúng deadline.

II.Yêu cầu:
– Tốt nghiệp Cao đẳng
– Có ít nhất 1 năm kinh nghiệm ở vị trí Quản lý
– Hiểu biết tốt về Bán hàng thương mại điện tử (thị trường thương mại nói chung và bán hàng)
– Tư duy phản biện, tư duy logic tốt
– Yêu cầu kỹ năng Microsoft Office
– Có khả năng đọc, viết tiếng Anh.

III. Quyền lợi:

– Lương cạnh tranh

– Hỗ trợ bữa 1 bữa ăn tại canteen

– Phụ cấp xăng xe, chuyên cần

– Bảo hiểm sức khỏe dành cho nhân viên

– Thưởng lương tháng 13

– Tham gia BHXH, BHYT, BHTN theo đúng quy định của Luật

– Chiết khấu khi mua hàng

– Khám sức khỏe, du lịch hằng năm

– Thưởng hiệu quả công việc

– Hỗ trợ bảo hiểm sức khỏe dành cho người thân

– Chương trình tài trợ học phí, đào tạo và phát triển năng lực

IV. Thông tin ứng tuyển
Ứng viên vui lòng gửi CV qua mail: quyen.tran@aeon.com.vn (Ms.Quyen)

AEON THE NINE – STORE MANAGER

AEON THE NINE – No.9 Pham Van Dong, Cau Giay, Hanoi

*Opening time: March 2022

 A. Roles & responsibilities

1. Operations management            

– Ensure the store day-to-day operations are ready for business.
– Ensure all company properties are in serviceable condition.
– Monitor stock levels and its movement to minimize “out of stock” situation, but to maximize sales.
– Set up and monitor all working procedures in order to provide and maintain good customer services to customers.
– Attend to customer complaints wherever necessary and take appropriate steps to solve such complaints promptly.
– Plan and approve orders according to the company policies and guidelines.
– Build and maintain good relationship with business associates, government authorities, head office departments, customers and staffs to facilitate smooth day to day store operations and enhance good corporate and store image.
– Ensure reports, invoices are timely submission to headquarter for onward processing.
– Plan and monitor the manpower requirement and take necessary steps to fulfill the requirement to ensure good customer service is provided.
– Ensure high standard of backroom, backyard in store.
– Hold regular meetings and discussion with staff to review performance and process of the store and inform staff about company policies, plans, directions.
– Verify & approve variances in stock & sales figures after Stock Take and make report to General Manager.

  1. Sale and profit management

– Work towards achieving financial objectives set by the management by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
– Maintain controllable expenses within the budget set for the store.
– Responsible for Profit and Loss of the store.
– Control shrinkage level within the budget.
– Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.
– Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.

  1. Manpower Planning and development          

– Create and maintain a comfortable, open working environment to all staffs.
– Build team work spirit among the staff.
– Take leading role in planning, recruiting and selecting store staff.
– Motivate and develop staff in order to encourage their professional development.
– Train and supervise all levels of store staffs, providing product knowledge advice and guidance with the aim to develop a knowledgeable and efficient workforce.
– Evaluate staff performance and make appropriate, fair recommendations for promotions or disciplinary actions when necessary.
– Handle staff’s grievances and complaints from internal and external customers.
– Optimize people productivity by manpower planning and implementation to achieve target and maximum productivity.
– Approve duty roster, shift plan raised by subordinates. 

  1. Admin & Cash management

– Ensure that the operation of Cash registers in store is managed properly, timely and accurately.
– Ensure all store accounting and administrative manual and procedure are being complied.
– Approve and authorize all relevant documentation for timely submission to Head Quarter.

  1. Rules & Regulations             

–  Ensure all working procedures, the company’s policies, rules and regulations applied in the store are in accordance with the law and strictly followed by staffs, promoters, security guards.
– Maintain safe working conditions for employees and customers; Solve safety concerns quickly.

  1. Other tasks            

– Perform additional duties as assigned by the General Manager.
– Ability to relocate to other Stores as per Company’s assignment.
– Execute store opening & closing

B. Qualification and Job Requirements:

  • University degree        
  • At least 04 years of related experience in retailing business or supermarket environment and 02 years of  experience in managing a team of at least 10 staffs
  • Detail oriented and be able to handle multitasks    
  • Abilities to use computer, office programs and database        
  • Sales and Profit improvement      
  • Planning and development mindset    
  • Strong analytical skill, good at data/figures    
  • Fluency in English language (both written and oral)    
  • Work well under high pressure      
  • Ability to cope with stressful situation at work   

*Preferred skills

  • Good communication skill    
  • Problem-solving skill    
  • Leadership skill  
  • Teamwork skill   

To apply, please send your English CV to: doan.pham@aeon.com.vn – Ms Doan.

[HAI PHONG] DIVISION LEADER – HOME CENTER

A. Key Responsibilities:
1. Operations duties
a) Merchandise management
– Supervise Group Leader(s) and General Staff to ensure:
• Merchandise is fully replenished, in good conditions & quality.
• All the display merchandise is according to schematic plan and all the price between display merchandise and price card is tally.
• Changing price label (if necessary) is completed before store opens.
– Order stock directly with Suppliers and receive stock from MMD.
– Verify and approve inventory orders raised by Group Leader(s).
– Plan manpower, prepare and attend bi-annually Stock Take as scheduled.
– Support Foodline with monthly Stock Take as directed by supervisor.
– Plan, assign duties for Group Leader(s) and General Staff to make necessary preparation for Membership Day & Mommy Day and Public Holidays.

b) Non-merchandise management
– Supervise Group Leader(s) and General Staff to ensure:
• Operational equipment, lighting and fixtures (gondola, wagon, shelves, etc.) are in good conditions
• Sales floor is kept clean & tidy
• All backrooms are locked in good conditions
• POP execution is carried out properly
• Fire safety procedure is carried out properly
– Check and verify variances in stock & sales figures after Stock Take and make report to Line Manager.
– Execute store opening & closing as directed by supervisor.


2. Customer service
– Provide good customer services to encourage “plus selling”. Be polite and listen alternatively to customer needs.
– Get information and introduce to customers about new arrivals, promotions, policies regarding to payment, returns/exchanges, etc.
– Handle customer complaints raised by Group Leader(s), difficult and complicated sales.
– Follow Company’s Rules on Customer Service (greeting, smiling, bowing and attitude towards customers).


3. Sales and Profits
– Brief Group Leader(s) on yesterday’s sales achievement, today’s sales budget, up-to-date sales achievement, promotion and company updates.
– Brief promoters on promotion scheme.
– Breakdown the sales target given by Line Manager to each Group Leader and take responsibilities for sales target achievement of the division.
– Overall plan and supervise the execution of promotion schemes.
– Observe/gather information/suggestion from Group Leader(s) about sales trend, customer demands and advise Merchandising Dept. for any changes/improvement in merchandise assortment, quality and quantity.
– Gather and consolidate all periodical reports from Group Leader(s) about top sales, promotion sales results, market survey/competitor survey and submit to Line Manager.


4. Manpower management
– Plan Monthly Division’s duty roster and manpower schedule.
– Ensure sufficient manpower during business in ad-hoc situations.
– Monitor Group Leader(s), General Staff and Promoter’s attendance and attire.
– Approve duty roster, shift plan raised by Group Leader(s).
– Be responsible for Group Leader(s) and General Staff’s performance.
– Take part in recruitment & selection activities for Division’s staffing.
– Motivate, training and develop staff in order to encourage their professional development.
– Identify potential staff for succession planning purposes.
– Build and promote team work spirit.


5. Rules and Regulations
– Follow all working procedures, the company’s policies, rules and regulations.
– Check, monitor, remind and guide Group Leader(s), General Staff and Promoter(s) to follow the rules and regulations.


6. Other duties
– Opening & closing Store.
– Be on duty and act as Line Manager’s roles when Line Manager’s not present at work (i.e. is on leave or on business trip).
– Other tasks or responsibilities as assigned by direct Line Manager and Store Manager.


B. Job Requirements:
Qualifications & Experience:
– University/College degree.
– At least 03 years of related experience in retailing business or supermarket environment and 01 year experience in managing a team of at least 5 staffs.
Knowledge, Skills & Behaviors:
– Strong analytical skill, good at data/figures.
– Fluency in Vietnamese and English languages (both written and oral) .
– Teamwork skill: Actively promote team work.
– Service orientation: customer service minded.
– Leadership: Acting leadership by example.
– Good presentation, problem solving and sales skills.
– Computer skill (Word, Excel, PowerPoint).
– Ability to cope with stressful situation at work.
– Self-disciplined with ability to work independently.
Other requirements:
– Be able to work at shift & on Public holidays
– Have ability to relocate to other Stores as per Company’s assignment is a plus.

APPLY: Please send your updated CV (English) to email: doan.pham@aeon.com.vn

[HCMC] Monitor (Delica)

Key responsibilities:

Responsible for product quality and staff’s skills to satisfy the needs of Customers, achieving sales, stock and profit targets.

 

  1. Major duties
  • Responsibility for “the target of Sales”, Margin, Later Income, Old Stock, Potential Old Stock, Turn-over day, Stock Day’s, Private Brand Share, Core Customer Share, Stock Correction & Availability.
  • Making the production plan and process of production follow sale plan monthly from Merchandiser
  • Checking recipe and quality of products, display.
  • Training for new staff
  • Improving the skill for all staffs
  • Supporting store opening
  • Organizing the skill exam to evaluate staffs
  • Joining training course and surveying competitors to improve skill
  • Creating new concept or products and writing recipe
  • Tracking work flows of product
  • Suggesting new idea, new trend of market
  • Renovation of department on products: display, quality, equipment

 

  1. Other Duties

Any necessary task that is deemed important from time to time.

 

  1. Rules and Regulations

Follow all working procedures, the company’s policies, rules and regulations.

 

Job Requirements:

  • College degree/ University degree, preferably in Economics, Business Management
  • Workmanship certificate
  • 04 years of experience in retail with the same category.
  • Fluency in Vietnamese and English languages (both written and oral).
  • Customer-focused.
  • Show the passion of the merchandise career.
  • Good communication and negotiation skills.
  • Self-disciplined with ability to work independently and under pressure.
  • Ability to be sensitive to the market
  • Abilities to use computer, office programs basically
  • Good interpersonal skills
  • Flexible/ open-minded

 

If you are interested in this position, please send your CV to Ms. Thuy: Thuy.le@aeon.com.vn

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