Career Tag: Quản lý

[AEON THE NINE CẦU GIẤY] GROUP LEADER (Hardline, Softline, Cashier, Customer service)

Roles and responsibilities

  1. Operations management
    – Supervise & support to General Staff to ensure:
    • Merchandise is fully replenished, in good conditions & quality.
    • All the display merchandise is according to schematic plan and all the price between display merchandise and price card is tally.
    • Changing price label (if necessary) is completed before store opens.
    – Manage stock inventory and repeat order when inventory drops to a specific level. Return and exchange damaged goods. Check and verify inventory orders raised by Staff(s).
    – Plan manpower, prepare and attend monthly & bi-annually Stock Take as scheduled.
    – Plan, assign duties for General Staff to make necessary preparation for Membership Day and Public Holidays
    • Operational equipment, lighting and fixtures (gondola, wagon, shelves, etc.) are in good conditions
    • Sales floor is kept clean & tidy
    • All backrooms are locked in good conditions
    • POP execution is carried out properly
    • Fire safety procedure is carried out properly
    – Check and verify variances in stock & sales figures after Stock Take and make report to Sales Leader.
    – Execute store opening & closing as directed by Sales Leader.”

    2. Manpower management
    – Plan and prepare duty roster, shift plan and assign subordinates on duty.
    – Ensure sufficient manpower during business in ad-hoc situations.
    – Ensure General Staff, PG’s attendance and attire.
    – Be responsible for General Staff’s performance.
    – Identify and reduce unnecessary tasks to increase staff productivity.
    – Regularly train and motivate subordinates in daily works.
    – Identify potential staff for succession planning purposes.
    – Build and promote teamwork spirit

    3. Sale and profit management
    – Make sure that merchandise is fully replenished, in good conditions, quality and follow schematic plan or supervisor plan
    – Manage stock inventory and repeat order when inventory drops to a specific level. Return and exchange damaged goods.
    – Price check and price change ( label) in necessary are completed before open store.
    – Monthly stock take follow company regulation.
    – Co-ordinate with Suppliers to execute promotion schemes.
    – Identify low sales items and not good quality. Estimate consumer demands and advise merchandising dept.
    – Keep records of purchase orders, sales. Report periodically about top sales, promotion sales results, market survey/competitor survey. 

    4. Cash management
    – Change cash and distribute to cashier counters.
    – Ensure cash register equipment (audit roll, thermal roll, printer ink cartridge) and all type of nylon bags available and adequate for Daily operation.
    – Ensure cash registers & credit card terminals are in good conditions.
    – Ensure the hangers, hard tags and left-over items timely collected by Department staff.
    – Remove unnecessary goods at inactive cashier counter.
    – Check all cashier counters to avoid long queue especially in peak hours or weekend.
    – Random spot Check At cashier counter to avoid any fraud.
    – Make day and night shift handover.
    – Monitor and check procedures on house-keeping duties to ensure cleanliness and tidiness at Cashier Counter.
    – Make report as accounting rule

    5. Customer service
    –  Provide good customer services to encourage “plus selling”. Be polite and listen alternatively to customer needs.
    – Handle customer complaint and give the best solution for customer satisfaction
    – Get information and introduce to customers about new arrivals, promotions, policies regarding to payment, returns/exchanges, etc.
    – Follow Company’s Rules on Customer Service (greeting, smiling, bowing and attitude towards customers)
    – Make sure money, all kind of voucher, promotional goods, promotion gift are used properly and for right purposes.
    – Directly resolve /Support subordinates to resolve customers’ complaints, VAT invoices.
    – Brief all subordinates about promotion schemes to ensure clear understanding and proper execution. 

    6. Rules & Regulations
    – Follow all working procedures, the company’s policies, rules and regulations.
    – Check, monitor, remind and guide Key Staff and General staff to follow the rules and regulations. 

    7. Other tasks
    – Other tasks or responsibilities as assigned by Sales Division Leader
    – Open & close store

Qualification and Job Requirements:
1. College/Technical school graduate
2. At least 02 years of related experience in retailing business or supermarket environment
3. Being able to work under high pressure high pressure
4. Abilities to use Computer, Office programs and Database
5. Detail oriented and be able to handle multi-tasks

6. Customer – focused
7. Strong analytical skill, good at data/figures
8. Being able to use English is a plus
9. Being able to work at shift & on Public holidays

Preferred skills
1. Selling skill
2. Good communication skill
3. Teamwork skill
4. Problem solving skill
5. Leadership skill

To apply, please send your CV (Eng) to email: duong.hoang@aeon.com.vn / 024 6277 8333 (Ext: 719)

[THE NINE] SALES LEADER

Working location: No 9, Pham Van Dong street, Cau Giay district, Hanoi.
Key Activities:
1. Operations management
2. Manpower management
3. Sale and profit management
4. Cash management
5. Customer service & other tasks

Roles and responsibilities:
List in order of importance the major responsibilities of the job and estimate the percentage of time spent on each responsibility (the main function of the job may or may not be the one where the most time is spent).

1. Operations management 
– Supervise Supervisor(s) and General Staff to ensure:
• Merchandise is fully replenished, in good conditions & quality.
• All the display merchandise is according to schematic plan and all the price between display merchandise and price card is tally.
• Changing price label (if necessary) is completed before store opens.
– Verify and approve inventory orders raised by Supervisor(s).
– Plan manpower, prepare and attend monthly & bi-annually Stock Take as scheduled.
– Plan, assign duties for Supervisor(s) and General Staff to make necessary preparation for Membership Day and Public Holidays.
– Control daily production plan for Delica & bakery made by GL
• Operational equipment, lighting and fixtures (gondola, wagon, shelves, etc.) are in good conditions
• Sales floor is kept clean & tidy
• All backrooms are locked in good conditions
• POP execution is carried out properly
• Fire safety procedure is carried out properly
– Maintain FSH as the company rules
– Check and verify variances in stock & sales figures after Stock Take and make report to Store Manager.
– Execute store opening & closing as directed by Store Manager.”

2. Manpower management 
– Plan Monthly Department ‘s duty roster and manpower schedule.
– Ensure sufficient manpower during business in ad-hoc situations.
– Monitor Supervisor(s), General Staff and Promoter’s attendance and attire.
– Approve duty roster, shift plan raised by Supervisor(s).
– Be responsible for Supervisor(s) and General Staff’s performance.
– Take part in recruitment & selection activities for Division’s staffing.
– Motivate, training and develop staff in order to encourage their professional development.
– Identify potential staff for succession planning purposes.
– Build and promote team work spirit.


3. Sale and profit management 
– Daily briefing Supervisor(s) on yesterday sales achievement, today sales budget, up-to-date sales achievement, promotion and company updates.
– Breakdown the sales target given by Store Manager to each Supervisor and take responsibilities for sales target achievement of the division.
– Overall plan and supervise the execution of promotion schemes.
– Observe/gather information/suggestion from Supervisor(s) about sales trend, customer demands and advise Merchandising Dept. for any changes/ improvement in merchandise assortment, quality and quantity.
– Gather and consolidate all periodical reports from Supervisor(s) about top sales, promotion sales results, market survey/ competitor survey and submit to Store Manager.”


4. Cash management 
– Change cash and distribute to cashier counters.
– Ensure cash register equipment (audit roll, thermal roll, printer ink cartridge) and all type of nylon bags available and adequate for daily operation.
– Ensure cash registers & credit card terminals are in good conditions.
– Ensure the hangers, hard tags and left-over items timely collected by department staff.
– Remove unnecessary goods at inactive cashier counter.
– Check all cashier counters to avoid long queue especially in peak hours or weekend.
– Random spot check at cashier counter to avoid any fraud.
– Make day and night shift handover.”


5. Customer service 
– Provide good customer services to encourage “plus selling”. Be polite and listen alternatively to customer needs.
– Handle customer complaint and give the best solution for customer satisfaction
– Get information and introduce to customers about new arrivals, promotions, policies regarding to payment, returns/ exchanges, etc.
Rules and Regulations
– Follow all working procedures, the company’s policies, rules and regulations.
– Check, monitor, remind and guide Group Leader(s), General Staff and Promoter(s) to follow the rules and regulations.


Other tasks
– Be on duty and act as Store Manager when as Store Manager not present at work
– Other tasks or responsibilities as assigned by direct Store Manager.
– Open & close store

Qualification and Job Requirements:
1. College/ University degree 
2. At least 03 years related experience in retailing business or supermarket environment and 01 year experience in managing a team of at least 5 staffs 
3. Detail oriented and be able to handle multi-tasks 
4. Abilities to use computer, office programs and database 
5. Work well under high pressure 

6. Customer – focused
7. Strong analytical skill, good at data/figures

8. Fluency in English language (both written and oral)

9. Be able to work at shift & on Public holidays

Preferred skills
1. Leadership skill 
2. Sales skill 
3. Teamwork skill 
4. Problem solving skill 
5. Good presentation & communication skill 

To apply, please send your CV (Eng) to email: tuyendung.hn@aeon.com.vn / 024 6277 8333 (Ext: 763/765)

[HA DONG] HR DIVISION LEADER

Key responsibilities:

Perform daily administrative tasks for Store’s smooth HR operations in term of recruitment, HR management & Reports, SAP system, discipling, employee relation and performance management, Rules and Regulations

 

  1. Recruitment activity

Develop and Execute Recruiting Process and Plans

  • Ensure all vacancies are filled with the suitable candidates within the targeted time.
  • Act as a member of recruitment interview panel.
  • Obtain and assess reference checks of the candidates.
  • Maintain recruitment database of qualified or potential candidates for current and future needs.
  • Be responsible for press advertisement placement and able to recommend innovative and creative design in order to get best results.
  • Develop and improve the recruitment processes to be more innovative and cost effective.
  • Advise hiring managers on recruitment matters.
  • Control recruitment expenses within the budget.
  • Conduct exit interview and analyze the reasons of resignation.
  • Plan, prepare and hold job fair to attract candidates.
  • Participate in Branding activities.

Coordinate and Implement University/College/Vocational School for Recruiting Initiatives

  • – Coordinate with universities, events in relation to targeted hires.
  • – Running Management Trainee program to attract the most potential candidates.

 

  1. HR management & Reports
  • Supervise and follow up subordinate’s tasks daily to ensure HR store’s work run smoothly
  • Identify and reduce unnecessary tasks to increase staff productivity.
  • Regularly train and motivate subordinates in daily works.
  • Identify potential staff for succession planning purposes.
  • Build and promote teamwork spirit.
  • Edit SAP’s errors regarding shift plan for grade 3 up (i.e. time event, shift, night shift, annual leave, etc.). In charge of process on SAP for grade 3 up such as: Hiring, cessation, transfer, longtime absence, resume work…
  • Manage all information of employees, make sure employees’ data correctly.
  • Check information and provide report when necessary.
  • Be in charge of headcount and turnover rate report
  • Employees weekly report
  • Support Store Manager for increasing productivity at Store (working hour, balance request to hire, etc.)

 

  1. Employee Relation & Performance
  • Manage, co-operate, support discipling process
  • Organizing Briefing Session on Performance Management Process in preparation for 03 phases: setting Goals, mid-year review, year-end review
  • Provide ongoing support and explanation to employees on Performance Management process and follow-up to ensure effective and timely implementation of the process.
  • Participate in the implementation of on-going improvement plan for whole process; standardize all kinds of forms and correspondence relating to the process.
  • Timely identify issues and propose remedies to ensure whole process is implemented properly and efficiently.
  • Support all gather performance evaluation document & analyses its result
  • Co-ordinate with Trade Union to propose benefit & organize event, activity for employee engagement
  • Planning & organize Company event (Best Employee, Best Practice, Long Service…)
  • Support Employee Engagement survey & co-ordinate with other Department for action plan

 

  1. Rules and Regulations
  • Follow all working procedures, the company’s policies, rules and regulations.
  • Check, monitor, remind and guide DL, GL, General staff to follow the rules and regulations.
  • Advise Line Managers some work relating to HR’s issue
  • Update HR related regulations and laws of Vietnam.

 

  1. Other duties
  • Support other departments as necessary.
  • Raise all issues that store having and propose solution for improvement
  • Other tasks or responsibilities as assigned by direct Deputy HR Manager/ HR Manager

 

Job Requirements:

  • University/ College degree
  • Minimum 04 year of related experience in HR, 2-3 years of talent acquisition and direct recruiting experience.
  • 01 year at supervisor role is a plus.
  • Be able to work at shift & on public holidays.
  • Good knowledge of HR related regulations and laws of Vietnam.
  • Excellent knowledge of sourcing and recruitment techniques including social media.
  • Good communication in English
  • Computer literate (Word, Excel, Power point).
  • Good communication and problem-solving skill and leader skill
  • Strong verbal and creative written communication skills
  • Self-disciplined with ability to work independently.
  • Good command of English (verbal and written) is plus.
  • Customer focused.

Please send your updated CV to: Ms. Doan – doan.pham@aeon.com.vn. 

[GLAM BEAUTIQUE] DIVISION LEADER (BINH TAN)

1.Operations duties

  1. a) Merchandise management
  • Supervise Group Leader(s) and General Staff to ensure:
  • Merchandise is fully replenished, in good conditions & quality.
  • All the display merchandise is according to schematic plan and all the price between display merchandise and price card is tally.
  • Changing price label (if necessary) is completed before store opens.
  • Order stock directly with Suppliers and receive stock from MMD.
  • Verify and approve inventory orders raised by Group Leader(s).
  • Plan manpower, prepare and attend bi-annually Stock Take as scheduled.
  • Support Foodline with monthly Stock Take as directed by supervisor.
  • Plan, assign duties for Group Leader(s) and General Staff to make necessary preparation for Membership Day & Mommy Day and Public Holidays.
  1. b) Non-merchandise management
  • Supervise Group Leader(s) and General Staff to ensure:
  • Operational equipment, lighting and fixtures (gondola, wagon, shelves, etc.) are in good conditions
  • Sales floor is kept clean & tidy
  • All backrooms are locked in good conditions
  • POP execution is carried out properly
  • Fire safety procedure is carried out properly
  • Check and verify variances in stock & sales figures after Stock Take and make report to Line Manager.
  • Execute store opening & closing as directed by supervisor.

2.Customer service

  • Provide good customer services to encourage “plus selling”. Be polite and listen alternatively to customer needs.
  • Get information and introduce to customers about new arrivals, promotions, policies regarding to payment, returns/exchanges, etc.
  • Handle customer complaints raised by Group Leader(s), difficult and complicated sales.
  • Follow Company’s Rules on Customer Service (greeting, smiling, bowing and attitude towards customers).

3.Sales and Profits

  • Brief Group Leader(s) on yesterday sales achievement, today sales budget, up-to-date sales achievement, promotion and company updates.
  • Brief promoters on promotion scheme.
  • Breakdown the sales target given by Line Manager to each Group Leader and take responsibilities for sales target achievement of the division.
  • Overall plan and supervise the execution of promotion schemes.
  • Observe/gather information/suggestion from Group Leader(s) about sales trend, customer demands and advise Merchandising Dept. for any changes/improvement in merchandise assortment, quality and quantity.
  • Gather and consolidate all periodical reports from Group Leader(s) about top sales, promotion sales results, market survey/competitor survey and submit to Line Manager.

4.Manpower management

  • Plan Monthly Division’s duty roster and manpower schedule.
  • Ensure sufficient manpower during business in ad-hoc situations.
  • Monitor Group Leader(s), General Staff and Promoter’s attendance and attire.
  • Approve duty roster, shift plan raised by Group Leader(s).
  • Be responsible for Group Leader(s) and General Staff’s performance.
  • Take part in recruitment & selection activities for Division’s staffing.
  • Motivate, training and develop staff in order to encourage their professional development.
  • Identify potential staff for succession planning purposes.
  • Build and promote teamwork spirit.

5.Rules and Regulations

  • Follow all working procedures, the company’s policies, rules and regulations.
  • Check, monitor, remind and guide Group Leader(s), General Staff and Promoter(s) to follow the rules and regulations.

6.Other duties

  • Opening & closing Store.
  • Be on duty and act as Line Manager’s roles when Line Manager is not present at work (i.e., is on leave or on business trip).
  • Other tasks or responsibilities as assigned by direct Operation Deputy Manager/ Manager and General Manager.

 

Job Requirements:

  • University/College degree.
  • At least 03 years related experience in retailing business or supermarket environment and 01-year experience in managing a team of at least 5 staffs
  • Good command of spoken and written English.
  • Teamwork skill: Actively promote teamwork.
  • Service orientation: customer service minded.
  • Strong leadership and excellent relationship management.
  • Good presentation, problem solving and sales skills.
  • Self-disciplined with ability to work independently.
  • Computer skill (Word, Excel, Power point).
  • Ability to cope with stressful situation at work.
  • Be able to work at shift & on public holidays
  • Have ability to relocate to other Stores as per Company’s assignment is a plus

 

Apply this position: Send email to luan.lai@aeon.com.vn

SALE OPERATION DEPUTY MANAGER (ESHOP – ECOMMERCE)

We are hiring Sale Operation Deputy Manager (Phó phòng vận hành trang thương mại điện tử Eshop)

JOB DESCRIPTION

To engage sales team to achieve sales target & department goal:

  • Develop & monitor key performance indicators (Sales revenue, number of Orders, %margin, %out of stock, Stock turn rate…).
  • Enlarge online registration & maintain customer loyalty -Understanding market needs to provide suitable products to increase Sales.
  • Coordinate with Merchandise department for product order, providing product information.
  • Provide business analysis and insights on sales, pricing and on-going opportunities for incremental volume and margin.
  • Train up online sales team about product flow, order monitoring, delivery, returned order / products, EC site how to use functions & customer service, etc….
  • Improve customer service.
  • Respond promptly to customer inquiries by e-mail/chat/outbound calls.
  • Communicate and coordinate with internal departments to handle and resolve customer complaints.

Make assortment planning and merchandising

  • Research, analyze and evaluate the market to identify customer’s needs and product/range opportunities.
  • To develop on-line merchandising and promotion strategy to achieve sales targets.
  • To ensure products being available and more variety to meet online Shopper needs.
  • Search for the supply of online merchandise according to strategic assortment plan.
  • Supplier management, negotiation of payment terms, rebates etc.

REQUIREMENT

Qualification and Job Requirements:

  • College or University degree, preferably in Economics, Business Management or related subjects
  • How to calculate cost, profit, basic account is preferable
  • Self-disciplined with ability to work independently and under pressure
  • Customer-oriented mindset

Preferred skills

  • Strong analytical ability and good in data/ figures.
  • Time-management and team work skills (Team size 6-8 members).
  • Strong leadership and problem solving skills.
  • Abilities to use computer, office programs and database.

Apply this position: Send email to luan.lai@aeon.com.vn

Merchandising Deputy Manager (Ecommerce – EShop)

We are hiring Merchandising Deputy Manager (Hard line & Food line) position with:

Primary Objective:

  • To carry out Merchandising activities in a proper manner in order to satisfy the needs of AeonEshop’ customers.
  • To establish Merchandising strategy and perform tactics to achieve and expand Sales and Gross Profit of AeonEshop.
  • To promote Private Brand of AEON, develop new brands to differentiate and re-position AeonEshop in the market.
  • To strengthen EC merchandising power of MD team under his/her supervision.

Roles and responsibilities:

Building Merchandising strategy with detail analysis, assortment planning, promotion strategy:
– Research, analyze and evaluate the market to identify customer’s needs and product/range opportunities.
– Develop on-line merchandising and promotion strategy to achieve Sales and Gross Profit targets
– Carry out E-commerce Category Management (E-CAT), and promote AEON’s Private Brands and other exclusive brands

Assortment planning and merchandising:
– Work closely with Offline-channels’ MD team to ensure a rich assortment of products to the E-commerce target customers.
– Ensure products being available and more variety to meet online Shopper needs
– Develop the supply of online merchandise according to strategic assortment plan
– Be responsible for Supplier management, negotiation of payment terms, rebates etc.
– Monitor and improve Sales and Gross Profit of E-commerce (Hardline & Food line) with detailed and on-time reports.

Personnel management and instructions to subordinates:
– Facilitate healthy working environment for full development and performance of subordinates.
– Carry out suitable and frequent OJT training to subordinates, particularly in Merchandising skills and E-CAT.
– Carry out other personnel management tasks to ensure integrity of the organization.

Other duties:
– Support other members in Sales activities, when necessary, to achieve organizational targets.
– Perform other tasks assigned by EC Manager

REQUIREMENT

Qualification and Job Requirements:

  • College or University degree, preferably in Economics, Business Management or related subjects.
  • How to calculate cost, profit, basic account is preferable.
  • Self-disciplined with ability to work independently and under pressure.
  • Customer-oriented mindset.

Preferred skills:

  • Strong analytical ability and good in data/ figures.
  • Time-management and team work skills.
  • Strong leadership and problem solving skills.
  • Abilities to use computer, office programs and database.

Apply this position: Send email to luan.lai@aeon.com.vn

[HANOI OFFICE] Supplier Management Deputy Manager (G4)

Key Responsibilities:

I. Duties and Authorities regarding Business Planning

  • Establishment of the strategies of Supplier Management Department (SMD), in long-term (5 to 10 years), mid-term (3 years) and short-term (only next one year). The short-term strategies must be specified in detail in quarterly and monthly activities based on the analysis of situations in societies of either global or local.
  • Grabbing, collecting either objective and subjective situations and any information from varieties of sources.
  • Analysing any situations, our degrees of presence, benefits and risks of results and focusing future of SMD activities in scientific way, to reason for directing and correcting strategies of SMD from time to time.
  • Proposing, officializing, implementing and executing SMD-related policies, regulations and operating systems by analysis of risks, forecasts etc., except any activities relating to marketing, promotions of sales.
  • Becoming the primary contact and department in charge for any activities regarding the Quality Management and Control Department and Customer Service Department (in terms of quality assurance only) of AEON CO., LTD, as well as any governments/authorities’ contracts regarding SMD activities.
  • Any other matters ordered from the supervisor and/or company from time to time

II. Duties and Authority of Execution

1. Improvements and Assurance of Quality of Products & Services

  • SMD Market Analysis:
    • Collecting (and reporting to the supervisor and/or company as appropriate) any information related to the SMD including but not limited to, global trends, AEON group companies’ trends, the Vietnam government’s trends, public opinions’ trends, customers’ trends, manufactures’ trends, products’ trends, financial and investment trends, competitors’ trends, and analyze to extract any matters affecting our SMD activities for corporate brands to be improved.
  • Protection of AEON Images and Brands in Terms of SMD:
    • Watching and collecting (and reporting to the supervisor and/or company as appropriate) any news sources (Paper news, Web news, SNS) relating to AEON group companies’ SMD related activities, and protect our corporate images from the aspect of SMD by any appropriate means in case those news topics are unfavorable to AEON, or may negative impact on our corporate images, as a primary department in charge to corporate with a department in charge of PR.
    • In addition to such activities, this position is allowed to investigate the matter (if unfavorable or negative impact on our corporate brands has occurred) by ordering any related departments, to admonish to correct the situation.
  • Surveys and Analysis;
    • Surveying and examining on SMD evaluation from the society, markets and customers, as well as the impact matters/issues on our corporate brands.
  • Cross-departments Functions, Primary Contact and Proactive SMD Activities;
    • Coordinating company-wide projects of SMD activities if necessary.
  • Any other activities or matters ordered from the supervisor and/or company from time to time.

2.Supplier Product Quality Assurance through Compliance Audit;

  • Deploy procedure set up by HQ team to Hanoi team and propose changes or improvement for the applied procedures feasibly
  • Collecting Documents;
    • Collecting (and reporting to the supervisor and/or company as appropriate) any and every necessary quality document regarding to circulation of our goods and merchandises to sell
    • Checking labelling and document if necessary
  • Training
  • Conduct audits at stores to enhance Supplier Product Quality related to quality documents – POP (Point of Purchase) Improvement
  • Procedure improvement

3.Supplier Product Quality Assurance through Supplier Competency Control (SQRP);

  • Deploy procedure set up by HQ team to Hanoi team and propose changes or improvement for the applied procedures feasibly
  • Perform Supplier Quality Rating Program (SQRP)
    • Conduct risk assessment to select sample for traceability, testing
    • Collect data of returned goods, customer complaints, authority inspection,… at store and score
    • Evaluate Supplier Competency in self-controlling their product quality, based on the rating result and continuously improving Supplier Competency via AEON training program.
  • On-site audit Supplier
    • Perform Supplier Quality Rating Program (Traceability, testing,…)
    • Support or cooperate to improve our business partners regarding products we provide.
  • Training
  • Procedure improvement

III. General Department Management

  • Planning and budgeting;
    • Planning, budgeting and proposing by breaking down the duties into groups, making budgets (Yearly and Monthly) and clarifying ROI to the supervisor, for hiring employees and/or implementing and necessary assets to purchase and/or activities to be made for achieving the duties.
  • Watching Status;
    • Grasping the progress of various activities, management and controlling status to ensure that those are carried out as planned or budgeted, and improving its performance.
  • Dealing Contracts;
    • Upon approvals from the direct supervisors, proposing to select partners/vendors/suppliers to negotiate, negotiating, deciding, making into and drafting agreements/contracts, and issuing any necessary letters or documents to either internal or external regarding any activities to fulfill the department duties, obligations and responsibilities.
  • Maintenance of Policies and Regulations;
    • Investigating, checking, auditing, creating, maintaining, keeping in effective and proposing any policies, regulations or rules related to the department duties, obligations and responsibilities; then upon approvals from the direct supervisors, installing, implementing, enforcing and amending any such policies, regulations or rules.
  • Supervising Staffs, Subordinates and Members;
    • Planning and maintaining all staff activities, jobs, duties, and working schedules (including shift planning, in and out administrations, overtime, and business trip) in the department.
  • Education or Improvements;
    • Planning, educating, and improving all staffs’ knowledge and techniques by evaluating performance through creating Career Development Program, then promoting if any staffs are met to be knowledgeable enough, with good humanities and performance, to become superiorly.
  • MBOs (Management by Objectives);
    • Planning and supervising staffs to establish the yearly MBO and evaluating every half year.
  • Enforcing Company Policies, Rules and Regulations
    • Supervising all staffs in the department to enforce following AEON basic policies/ethics and complying laws and regulations suitable and sufficient as a business person by education.
  • Information Delivery to Staffs;
    • Communicating with delivering any necessary information to the staffs in the department for carrying out their duties.
  • Reporting Duties;
    • Establishing and maintaining an appropriate reporting line from all staffs in the department, and report to and/or seek consultation from the supervisor and/or any other departments if necessary.
  • Understanding of Laws and Regulations;
    • This department is specialized for SMD matters, and it must understand sufficient regarding any laws and regulations regarding SMD activities including but not limited to disposals, environments and charities.
  • Others
    • Any other activities or matters related to the department, or ordered from the supervisor and/or company from time to time.

IV. Special Functions for External Affairs

  • Primary Contact;
    • Being the primary contact, regarding any SMD activities, to receive any requests of guests and visits besides governments (and/or authorities) relations. By such requests, appointing any necessary personnel (including General Directors) in charge by planning scheduling, and attend such visits to welcome and greet.
  • Any other activities defined to be the special function by the supervisor or company from time to time

Job  Requirements:

  • University degrees (knowledge of statistics preferable)
  • BRC / IFS internal audit certificate or lead auditor certificate

Knowledge, Skills & Behaviors:

  • Experienced in SMD and media managements
  • Strong knowledge of presentation skills and choosing appropriate words as both verbal and writing skills
  • Strong communication skill (both verbal and written) in English and Vietnamese
  • Strong negotiation skills for external affairs including authorities and governments
  • Basic risk and crisis management skills.
  • Computer-literate: Word, Excel, PowerPoint, Outlook and Internet and computer graphics and designing.
  • Details oriented and being able to handle multitasks and good problem-solving skill.
  • Excellent organizing and time management skills

Please send your updated CV to Ms. Huyền: huyen.nguyen@aeon.com.vn

Tel: 024 – 6277 8333 (Ext 763)

[VP Hà Nội] Performance Management Executive (Chuyên viên Quản trị năng lực)

Primary Objective:

Manages and coordinates organization-wide efforts to ensure that performance management process is implemented effectively. Participates in organizational strategic planning to enhance workforce capabilities in short and long term.

Main Duties

♦Performance Management:
– Organizing Briefing Session on Performance Management Process in preparation for 03 phases: setting
Goals, mid-year review, year-end review for all G2+ at all work locations.
– Provide ongoing support and explanation to employees on Performance Management process and follow-up to ensure effective and timely implementation of the process.
– Participate in the implementation of on-going improvement plan for whole process; standardize all kinds of forms and correspondence relating to the process.
– Timely identify issues and propose remedies to ensure whole process is implemented properly and efficiently.
– Support all gather performance evaluation document & analyses its result
– Support to process data analysis for productivity improvement

♦Succession Planning:
– In charge of following tasks:
+ Identify core competencies and technical competency requirements for each position.
+ Identify talent with critical competencies from multiple job grades.
+ Assess competency and skill levels of current workforce.

♦Employee Relation & Employee Engagement:
– Co-ordinate with Trade Union to propose benefit & organize event, activity for employee engagement
– Co-ordinate with Admin to propose facilities to improve working environment
– Support for enhance Internal Communication, Newsletter
– Planning & organize Company event (Best Employee, Best Practice, Long Service…)
– Process Employee Engagement survey & co-ordinate with other Department for action plan
– Support with the proposal of various change management strategies and intervention to improve employee satisfaction.

Rules and Regulations:

– Follow all working procedures, the company’s policies, rules and regulations.
– Check, monitor, remind and guide subordinates to follow the rules and regulations.

Qualification and Job Requirements:

  • Bachelors’ University degree in Human Resources or business-related field.
  • Have related experience/understanding of performance management process, employee relation…
  • Minimum 3 year experience in the related field.
  • Knowledges about Labor law and labor market trend in Vietnam
  • Good interpersonal skills to work collaboratively with leadership throughout the organization
  • Strong verbal and written communication skills.
  • Ability to work independently as well as work in a team.
  • Good Excel and PowerPoint skills.
  • Good in English (both verbal & written), especially translating skills.
  • Good communication, problem solving & presentation skill

Location working:Hanoi office: 27 Co Linh, Long Bien, Hanoi

Apply: send CV via doan.pham@aeon.com.vn/02462778333 (259)

 

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