Line Manager - AEON Việt Nam

(Canary) Admin Line Manager

Main Duties:

Administrative tasks
– Implement store operating plan within budget parameters and sustain during financial year.
– Provide input into the stores operating plan.
– Develop and implement new administrative systems, such as record management.
– Supervise daily store warehouse’s opening and closing; provide guidance through the implementation of standard procedure and monitor store keys.
– Supervise material order to ensure cost efficiency.
– Supervise the ordering and issuing of uniforms, name badges and swipe cards.
– Make working roster for store’s Line Manager and roster for store warehouse’s opening and closing.
– Coordinate with Aeon Delight to tackle issues relating to house-keeping, security and technical matters.
– Make periodical report related to costs and other matters.
– Receive and work with inspection team from governmental authorities.
– Supervise other matters relating to staff’s benefits, i.e. staff bus, staff canteen, medical room, garbage management.
Process & Guidelines
– Develop working process, guidelines for other departments to ensure smooth operation.
– Ensure compliance in internal controls.
– Communicate, train, implement and sustain relevant policies, processes and procedures within the store to deliver the required outcomes.
Cost Control
– Rigorously examine store’s budget and expenditure to come up with cost saving plan.
– Control store expenditure within budget parameters.
– Promote, strengthen cost effectiveness mindset to all Store staff.
Supporting roles
– Plan ahead and work towards material order and related processes for new store’s opening.
– Support other functions in execution of promotion schemes, customer survey, handling customer’s grievance and finding solutions to arisen difficulties in operation.
– Support other departments regarding recruitment plan, staff allocation plan to ensure adequate staffing for smooth operation, especially in peak seasons.
Manpower management
– Optimize people productivity by manpower planning and implementation to achieve target and maximum productivity.
– Ensure efficient leadership to direct the Line/Department towards Company’s business strategies.
– Monitor subordinates’ attendance and attire.
– Approve duty roster, shift plan raised by subordinates.
– Be responsible for subordinates’ performance.
– Take part in recruitment & selection activities for Line/ Department’s staffing.
– Motivate, training and develop staff in order to encourage their professional development.
– Identify potential staff for succession planning purposes.
– Build and promote team work spirit.
Other duties

Requirements:

University graduate.
A minimum of 5 years related office/administrative management experience, preferably in retail industry.
Be able to work at shift & on Public holidays
Have ability to relocate to other Stores as per Company’s assignment is a plus
Computer literacy (Ms. Office, Internet,…).
Sound knowledge of retail background
Highly organized and able to prioritize
Demonstrated attention to detail
Advanced written, verbal, and interpersonal communication skills
Strong initiative and leadership skills
Excellent communication skills, both verbal and written
Excellent problem solving skills
Ability to adapt quickly and react positively to business needs and changes in strategies
Good command of English: verbal and written.

Working location: Canary, Số 01 Đại lộ Bình Dương, Khu phố Bình Giao, Phường Thuận Giao, Thành phố Thuận An, Tỉnh Bình Dương

Contact: Ms. Phương: minhphuong.vu@aeon.com.vn

[AEON XUÂN THỦY] TRƯỞNG BỘ PHẬN THU NGÂN & DỊCH VỤ KHÁCH HÀNG & BÁN HÀNG ĐA KÊNH (CASHIER & CUSTOMER SERVICE & OMNI CHANNEL LINE MANAGER)

I. KEY RESPONSIBILITIES

1. Customer Services activities:

– Issue CS management standard of AVN be applied properly by CS staff

– Monitor money, promotional goods, and promotion gifts to make sure they are used properly and for the right purposes.

– Brief all subordinates about promotion schemes to ensure clear understanding and proper execution.

– Oversee the resolution of any arising issues regarding locker, VAT invoices, and customer point scheme.

– Daily monitor and ensure all working tools and equipment of the section are adequate and in good condition.

– Resolve customers’ complaints and follow up until the case is closed

– Monitor all kinds of CS section reports.

– Identified & timely report to SM about cashier complaint case

2. Cashier activities:

– Be aware of current sales promotions and make sure the information is briefed to Cashier staff in daily briefing session by Cashier Group Leaders.

– Frequently check, identify issues and coordinate with Merchandising Dept. and other Store Operation Depts to ensure that merchandise is correctly priced and displayed in adequate quantity and good quality.

– Maintain all Point of Sale (POS) machines, tools and equipment in good working condition.

– Responsible for collecting contents of cash registers at the end of each day and delivering funds to Store Accounting Dept. if working at night shift.

– Investigate and correct errors made at the cash registers in a timely manner; report errors to Cashier Manager.

– Assist subordinates in difficult/complicated cases at Cashier counters.

3. Online Sales & management:

– To manage the group to handle online orders in a daily basis to complete all orders in time with effective quality of work

– To ensure all customers’ inquiries from various touch points (hotline, email, fanpage comment & message) are handled on time with an appropriate manner.

– Manage operation flow well for all team, including Picker, Delivery staff, …

– Follow key performance indicators (Sales revenue, number of Orders, % cancellation before & after handover to delivery).

– Follow up and take actions to achieve target sales.

4. Manpower Management:

– Plan Monthly Division’s duty roster and manpower schedule.

– Ensure sufficient manpower during business in ad-hoc situations.

– Monitor Group Leader(s) and general Staff (s)’ attendance and attire.

– Approve duty roster, and shift plan raised by Group Leader(s).

– Be responsible for Division Leader(s) and Group Leader(s)’s performance.

– Take part in recruitment & selection activities for the Division’s staffing.

– Motivate, train, and develop staff in order to encourage their professional development.

– Identify potential staff for succession planning purposes.

– Build and promote teamwork spirit

5. Rules and Regulations:

– Follow all working procedures, the company’s policies, rules and regulations.

– Check, monitor, remind and guide Division Leader(s), Group Leader(s), General Staff to follow the rules and regulations.

6. Expense Control &Other duties:

– Provide solutions to optimize resources and increase productivity

– Provide tools to optimize delivery costs

– Focus and make the guidance for tools and equipment for reasonable using

– Opening & closing Store.

– Monitor all activities in the store to ensure that the store work at normal

– Other tasks or responsibilities as assigned by the direct Store Manager.

II. JOB REQUIREMENTS

1. Qualification and Job Requirements

– University degree.

– Minimum 05 year of experience, including 2 year experience as a Cashier Manager or 2 years experiences as Cashier leader in Supermarket/Shopping center.

– Minimum 2 years related experience is customer service.

2. Preferred skills:

– Good communication and problem solving skills.

– Good command of verbal English

– Have a polite, tactful and friendly attitude

– Have good understanding of the needs of customers.

– Teamwork skill: actively promote team work

– Service orientation: customer service minded

– Leadership: Acting leadership by example.

– Persuasion: Ability to persuade others in specific situations.

– Computer literate: Word, Excel, Powerpoint

– Reasoning ability: Ability to definite problems. Ability to solve practical problems and deal with difficult situations

III. CONTACT INFORMATION

Please send your resume to email:

hr.xuanthuy@aeon.com.vn (Ms. Nhi)
anh.duong@aeon.com.vn (Ms. Minh Anh)
hoa.nguyenthanh@aeon.com.vn (Ms Hoa)

Tel: (024) 6277 8333 – Số nội bộ: 765 / 771

IV. WORKING LOCATION:

AEON XUÂN THỦY – Số 122 – 124 Xuân Thủy, Cầu Giấy, Hà Nội (Tòa Mipec)

[AEON XUÂN THỦY] TRƯỞNG NGÀNH HÀNG CÁC SALES LINE – LINE MANAGER (THỰC PHẨM 1, THỰC PHẨM 2, THỜI TRANG – PHỤ KIỆN & TRẺ EM, ĐIỆN MÁY – GIA DỤNG)

I. KEY RESPONSIBILITIES

1. Operations duties

(a). Merchandise management

– Supervise subordinates to ensure:

• Received merchandise at the loading bay is in the correct quantity, quality, and specifications

• Merchandise on the sales floor is fully replenished, in good condition & quality

• All the display merchandise is according to the schematic plan and all the price between the display merchandise and the price card is tallyed.

• Changing the price label (if necessary) is completed before the store opens.

– Verify and approve inventory orders, merchandise return & transfer, PA zero raised by Division Leader(s) & Group Leaders.

– Plan, prepare, and assign tasks for subordinates for bi-annual Stock Take and support Foodline with monthly Stock Take as directed by the Store Manager.

– Plan, and assign duties for subordinates to make necessary preparations for Membership Day, Mommy Day, and Public Holidays.

(b.) Non-merchandise management

– Supervise subordinates to ensure:

• Operational equipment, lighting and fixtures (gondola, wagon, shelves, etc.) are in good conditions

• Salesfloor/pillar/wall is kept clean & tidy

• All backrooms are locked and in good condition

• Fire Safety procedure is carried out properly.

– Make order requests for equipment and get approval from the Store Manager.

(c.) Customer service

– Handle customer complaints raised by Division Leader(s), difficult and complicated sales.

– Always remind subordinates to promote a “customer first” spirit.

– Follow the Company’s Rules on Customer Service (greeting, smiling, bowing, and attitude towards customers).

2. Sales and Profits

– Break down the sales target given by the Management to each Division Leader and take responsibility for the sales target achievement of the Department.

– Plan daily sales target on a monthly basis, based on target of the month announced by the Merchandise Department.

– Analyze sales figures and forecast future sales volumes to maximize profits.

– Analyze and interpret trends to facilitate planning.

– Take overall responsibility for the successful execution of all promotion schemes.

– Work with Merchandising Dept. for any changes/improvements in merchandise assortment, quality, and quantity.

– Prepare for higher management review:

• Weekly: sales information, sales promotion review, and report of slow-moving items

• Monthly: Division review, Promotion review, Sales analysis, Productivity report

• Promotion schemes to boost sales.

– Take a leading role in identifying any arising issues affecting sales and operation and proposing corrective actions to the Management.

– Take a leading role in seeking and working towards solutions to mitigate merchandise loss/shrinkage.

3. Manpower management

– Optimize people’s productivity by manpower planning and implementation to achieve target and maximum productivity.

– Ensure efficient leadership to direct the Line/ Department toward the Company’s business strategies.

– Monitor subordinates’ attendance and attire.

– Approve duty roster, and shift plan raised by subordinates.

– Be responsible for subordinates’ performance. – Take part in recruitment & selection activities for Line/ Department’s staffing.

– Motivate, training, and develop staff to encourage their professional development.

– Identify potential staff for succession planning purposes.

– Build and promote teamwork spirit.

4. Rules and Regulations

– Follow all working procedures, the company’s policies, rules and regulations.

– Check, monitor, remind, and guide subordinates to follow the rules and regulations.

5. Other duties

– Opening store, Closing store.

– Approve all kinds of documentation raised by subordinates.

– Other tasks or responsibilities as assigned by the Store Manager.

II. JOB REQUIREMENTS

1. Qualification and Job Requirements:

University degree.
Minimum 05 years experience in retail business & 02 years experience in managing a team of at least 30 staffs.

2. Preferred skills:

Sound knowledge of retail background.
Demonstrated ability to build effective teams and motivate employees.
Strong initiative and leadership skills.
Excellent communication skills, both verbal and written.
Good problem solving & presentation skills.
Good command of English: verbal and written
Computer literacy (Ms. Office, Internet,… ).
Ability to cope with stressful situations at work.
Ability to adapt quickly and react positively to business needs and changes in strategies.

III. CONTACT INFORMATION

Please send your resume to email:

hr.xuanthuy@aeon.com.vn (Ms. Nhi)
anh.duong@aeon.com.vn (Ms. Minh Anh)
hoa.nguyenthanh@aeon.com.vn (Ms. Hoa)

Tel: (024) 6277 8333 – Số nội bộ: 765 / 771

IV. WORKING LOCATION:

AEON XUÂN THỦY – Số 122 – 124 Xuân Thủy, Cầu Giấy, Hà Nội (Tòa Mipec)

[AEON HẢI PHÒNG] FOODLINE 1 MANAGER – TRƯỞNG BỘ PHẬN THỰC PHẨM 1

A. Roles and responsibilities:

Operations duties
a. Merchandise management
– Supervise subordinates to ensure:
• Received merchandise at loading bay is in correct quantity, quality and specifications.
• Merchandise on sales floor is fully replenished, in good conditions & quality.
• All the display merchandise is according to schematic plan and all the price between display merchandise and price card is tally.
• Changing price label (if necessary) is completed before store opens.
– Verify and approve inventory orders, merchandise return & transfer, PA zero raised by Division Leader(s) & Group Leaders.
– Plan, prepare and assign tasks for subordinates for bi-annual Stock Take and support Foodline with monthly Stock Take as directed by Store Manager.
– Plan, assign duties for subordinates to make necessary preparation for Membership Day, Mommy Day and Public Holidays.
b. Non-merchandise management
– Supervise subordinates to ensure:
• Operational equipment, lighting and fixtures (gondola, wagon, shelves, etc.) are in good conditions.
• Sales floor/pillar/wall is kept clean & tidy.
• All backrooms are locked and in good conditions.
• Fire Safety procedure is carried out properly.
– Make order request for equipment and get approval from Store Manager.
c. Customer service
– Handle customer complaints raised by Division Leader(s), difficult and complicated sales.
– Always remind subordinate to promote “customer first” spirit.
– Follow Company’s Rules on Customer Service (greeting, smiling, bowing and attitude towards customers).
Sales and Profits
– Brief subordinates on yesterday sales achievement, today sales budget, up-to-date sales achievement, promotion and company updates.
– Share information about customer voice or any arising issues.
– Breakdown the sales target given by the Management to each Division Leader and take responsibilities for sales target achievement of the Department.
– Plan daily sales target on a monthly basis, basing on target of the month announced by Merchandise Department.
– Analyze sales figures and forecasting future sales volumes to maximize profits.
– Analyze and interpreting trends to facilitate planning.
– Take overall responsibility for the successful execution of all promotion schemes.
– Work with Merchandising Dept. for any changes/improvement in merchandise assortment, quality and quantity.
– Prepare for higher management review:
• Weekly: sales information, sales promotion review and report of slow moving items.
• Monthly: Division review, Promotion review, Sales analysis, Productivity report.
• Promotion schemes to boost sales.
– Take leading role in identifying any arising issues affecting sales and operation and proposing corrective actions to the Management.
– Take leading role in seeking and working towards solutions to mitigate merchandise loss/shrinkage.
Manpower Management
– Optimize people productivity by manpower planning and implementation to achieve target and maximum productivity.
– Ensure efficient leadership to direct the Line/ Department towards Company’s business strategies.
– Monitor subordinates’ attendance and attire.
– Approve duty roster, shift plan raised by subordinates.
– Be responsible for subordinates’ performance.
– Take part in recruitment & selection activities for Line/ Department’s staffing.
– Motivate, training and develop staff in order to encourage their professional development.
– Identify potential staff for succession planning purposes.
– Build and promote team work spirit.
4. Rules and Regulations
– Follow all working procedures, the company’s policies, rules and regulations.
– Check, monitor, remind and guide subordinates to follow the rules and regulations. – Follow all working procedures, the company’s policies, rules and regulations.
– Check, monitor, remind and guide subordinates to follow the rules and regulations.
5. Other duties
– Opening store, Closing store.
– Approve all kind of documentation raised by subordinates.
– Other tasks or responsibilities as assigned by Store Manager.

B. Qualification and Job Requirements:

1. University (Degree)
2. 5 years experience, including 2 years experience as Foodline Manager
3. Ability to adapt quickly and react positively to business needs and changes in strategies
4. Demonstrated ability to build effective teams and motivate employees
5. Good planning skill, especially regarding to manpower

Preferred skills
1. Fluency in English languages (both written and oral).
2. Computer literacy: Word, Excel, Power Point
3. Strong counting and calculation skills are required
4. Team work skill: Actively promote team work
5. Have ability to relocate to other Stores as per Company’s assignment is a plus

C. Contact:

Ms. Nguyễn Khánh Linh – Phòng Nhân sự – Aeon Hải Phòng
Email: khanhlinh.nguyen@aeon.com.vn
Tel: 0225.6288.512 (Ext 610)

[HA DONG] CASHIER AND CUSTOMER SERVICE MANAGER

A. Roles and responsibilities:

Customer Service activities
– Build and maintain relationship with all at management level of each departments to facilitate the efficient escalation and thorough resolution of Customer issues.
– Daily interact with customers, listen to customer voice and directly answer their queries and/or resolve all the complaints.
– Ensure that all correspondence (faxes, mails, letters) are handled properly & on timely basic and according to set standards in order to maintain quality customer service.
– Compile Customer Complaints letters and make report for the Management.”
Cashiering activities
– Safeguard and control all forms of money such as: cash, gift vouchers, coupons, stamps in accordance with company policies.
-Ensure all Point of Sale (POS) tools and equipment are well maintained and in good working condition.
– Be aware of and effectively communicate the following to Cashier staff in daily briefing session:
• Current sales promotions
• Any update in cashiering procedures, store security practices
– Investigate and correct errors made at the cash registers in a timely manner.
– Identify cashier’s performance issues (if any); develop plans to enhance overall cashier performance and work towards the plan.
Manpower Management
-Optimize people productivity by manpower planning and implementation between CS division and Cashier division to achieve target and maximum productivity.
– Ensure efficient leadership to direct the Line/Department towards Company’s business strategies.
– Monitor subordinates’ attendance and attire.
– Be responsible for subordinates’ performance.
– Take part in recruitment & selection activities for Line/Department’s staffing.
– Motivate, training and develop staff in order to encourage their professional development.
– Identify potential staff for succession planning purposes.
– Build and promote team work spirit”
4. Rules and Regulations
– Follow all working procedures, the company’s policies, rules and regulations.
– Check, monitor, remind and guide all subordinate to follow the rules and regulations.”
5. Other duties
Other tasks or responsibilities as assigned by Store Manager or Senior General Manager – Merchandising

B. Qualification and Job Requirements:

1. University (Degree)
2. 5 years experience, including 2 years experience as Cashier Manager
3. Customer service skills: Customer service minded
4. Leadership: Acting leadership by example
5. Good planning skill, especially regarding to manpower

Preferred skills
1. Fluency in English languages (both written and oral).
2. Computer literacy: Word, Excel, Power Point
3. Strong counting and calculation skills are required
4. Team work skill: Actively promote team work
5. Persuasion: Ability to persuade others in specific situations

6. Reasoning ability: Ability to definite problems. Ability to solve practical problems and deal with difficult situations

To apply, please send your English CV to email: doan.pham@aeon.com.vn

[HA DONG] OMNI CHANNEL MANAGER

KEY RESPONSIBILITIES

Online sale management
To develop and monitor key performance indicators ( Orders, Sales, Stock, price, …..)
Assign, guide and supervise staff for planning, implementing and evaluating the results to ensure that all activities are operated well and on schedule.
Oversee the resolution of any arising issues orders, system, app
To work with related department for product content, promotion program & Media support for sale online promoting.
Synthesize, analyze and report business results by program, week, month, quarter.
To Understand online market, sale trend and customer behavior to provide suitable products for increasing sales.
Make the sale plan base on MD’s plan, Operation Plan to achieve the target
Analyze customer complaints to come up with solutions to bring customers satisfaction
Propose plans to improve department, survey competitor & consumer shopping behavior

2. Cash Management
Ensure money and documents are collected in full, exactly, on time and according to the process
Provide solutions to ensure that debts and receivable documents are tracked in a timely manner to limit losses

3. Manpower management
Plan Monthly Division’s duty roster and manpower schedule
Make solution for sufficient manpower during business in ad-hoc situations
Identify and reduce unnecessary tasks to increase staff productivity
Take part in recruitment & selection activities for Division’s staffing
Motivate, training and develop staff in order to encourage their professional development
Identify potential staff for succession planning purposes
Build and promote team work spirit

4. Expense control
Provide solutions to optimize resources and increase productivities
Provide tools to optimize delivery costs
Forecast and make the guidance for tool and equipment for reasonable using
5. Other duties
Opening & closing Store
Monitor all activities in store to ensure that store work as normal
Other tasks or responsibilities as assigned by Store Manager

QUALIFICATION & JOB REQUIREMENTS

University degree
Prefer 3 years experience as the same position
Good communication skill
Good command of verbal English
Teamwork skill: Actively promote team work
Leadership: Acting leadership by example
Computer literate: Word, Excel, PowerPoint
Have a polite, tactful and friendly attitude
Have good understanding of the needs of customers
Service orientation: customer service minded
Persuasion: Ability to persuade others in specific situations
Reasoning ability: Ability to definite problems
Ability to solve practical problems and deal with difficult situations

In order to apply, please send your updated English CV to email: doan.pham@aeon.com.vn

Contact: 024 6277 8333 (Ext. 765)

[HA DONG] FOODLINE 2 MANAGER (TRƯỞNG BỘ PHẬN THỰC PHẨM)

Key Responsibilities:
1. Operations duties
a. Merchandise management
– Supervise subordinates to ensure:
• Received merchandise at loading bay is in correct quantity, quality and specifications.
• Merchandise on sales floor is fully replenished, in good conditions & quality.
• All the display merchandise is according to schematic plan and all the price between display merchandise and price card is tally.
• Changing price label (if necessary) is completed before store opens.
– Verify and approve inventory orders, merchandise return & transfer, PA zero raised by Division Leader(s) & Group Leaders.
– Plan, prepare and assign tasks for subordinates for bi-annual Stock Take and support Foodline with monthly Stock Take as directed by Store Manager.
– Plan, assign duties for subordinates to make necessary preparation for Membership Day, Mommy Day and Public Holidays.
b. Non-merchandise management
– Supervise subordinates to ensure:
• Operational equipment, lighting and fixtures (gondola, wagon, shelves, etc.) are in good conditions.
• Sales floor/pillar/wall is kept clean & tidy.
• All backrooms are locked and in good conditions.
• Fire Safety procedure is carried out properly.
– Make order request for equipment and get approval from Store Manager.
c. Customer service
– Handle customer complaints raised by Division Leader(s), difficult and complicated sales.
– Always remind subordinate to promote “customer first” spirit.
– Follow Company’s Rules on Customer Service (greeting, smiling, bowing and attitude towards customers).
2. Sales and Profits
– Brief subordinates on yesterday sales achievement, today sales budget, up-to-date sales achievement, promotion and company updates.
– Share information about customer voice or any arising issues.
– Breakdown the sales target given by the Management to each Division Leader and take responsibilities for sales target achievement of the Department.
– Plan daily sales target on a monthly basis, basing on target of the month announced by Merchandise Department.
– Analyze sales figures and forecasting future sales volumes to maximize profits.
– Analyze and interpreting trends to facilitate planning.
– Take overall responsibility for the successful execution of all promotion schemes.
– Work with Merchandising Dept. for any changes/improvement in merchandise assortment, quality and quantity.
– Prepare for higher management review:
• Weekly: sales information, sales promotion review and report of slow moving items.
• Monthly: Division review, Promotion review, Sales analysis, Productivity report.
• Promotion schemes to boost sales.
– Take leading role in identifying any arising issues affecting sales and operation and proposing corrective actions to the Management.
– Take leading role in seeking and working towards solutions to mitigate merchandise loss/shrinkage.
3. Manpower management
– Optimize people productivity by manpower planning and implementation to achieve target and maximum productivity.
– Ensure efficient leadership to direct the Line/ Department towards Company’s business strategies.
– Monitor subordinates’ attendance and attire.
– Approve duty roster, shift plan raised by subordinates.
– Be responsible for subordinates’ performance.
– Take part in recruitment & selection activities for Line/ Department’s staffing.
– Motivate, training and develop staff in order to encourage their professional development.
– Identify potential staff for succession planning purposes.
– Build and promote team work spirit.
4. Rules and Regulations
– Follow all working procedures, the company’s policies, rules and regulations.
– Check, monitor, remind and guide subordinates to follow the rules and regulations.
5. Other duties
– Opening store, Closing store.
– Approve all kind of documentation raised by subordinates.
– Other tasks or responsibilities as assigned by Store Manager.

Job Requirements:
Qualifications & Experience:
– University/College graduate.
– Minimum 05 years of experience in retail business & 02 years of experience in managing a team of at least 30 staffs.
Knowledge, Skills & Behaviors:
– Computer literacy (Ms. Office, Internet,… ).
– Sound knowledge of retail background.
– Demonstrated ability to build effective teams and motivate employees.
– Strong initiative and leadership skills.
– Excellent communication skills, both verbal and written.
– Good problem solving & presentation skills.
– Ability to adapt quickly and react positively to business needs and changes in strategies.
– Ability to cope with stressful situations at work.
– Good command of English: verbal and written.
Other requirements:
– Be able to work at shift & public holidays.
– Have ability to relocate to other Stores as per Company’s assignment is a plus.

If you are interested in this position, please do not hesitate to send you updated CV to: doan.pham@aeon.com.vn (Ms. Doan)

[Hai Phong] Admin Manager

Key Responsibilities:

1. Administrative tasks

– Implement store operating plan within budget parameters and sustain during financial year.

– Develop and implement new administrative systems, such as record management.

– Supervise daily store warehouse’s opening and closing; provide guidance through the implementation of standard procedure and monitor store keys.

– Supervise material order to ensure cost efficiency, the ordering and issuing of uniforms, name badges and swipe cards.

– Coordinate with Aeon Delight to tackle issues relating to house-keeping, security and technical matters.

– Receive and work with inspection team from governmental authorities.

– Supervise other matters relating to staff’s benefits, i.e. staff bus, staff canteen, medical room, garbage management.

2. Process & Guidelines

– Develop working process, guidelines for other departments to ensure smooth operation.

– Communicate, train, implement and sustain relevant policies, processes and procedures within the store to deliver the required outcomes.

3. Cost Control

– Rigorously examine store’s budget and expenditure to come up with cost saving plan.

– Control store expenditure within budget parameters.

– Promote, strengthen cost effectiveness mindset to all Store staff.

4. Supporting roles

– Plan ahead and work towards material order and related processes for new store’s opening.

– Support other functions in execution of promotion schemes, customer survey, handling customer’s grievance and finding solutions to arisen difficulties in operation.

– Support other departments regarding recruitment plan, staff allocation plan to ensure adequate staffing for smooth operation, especially in peak seasons.

5. Manpower management
– Optimize people productivity by manpower planning and implementation to achieve target and maximum productivity.

– Ensure efficient leadership to direct the Line/Department towards Company’s business strategies.

– Take part in recruitment & selection activities for Line/ Department’s staffing.

– Motivate, training and develop staff in order to encourage their professional development.

– Identify potential staff for succession planning purposes.

6. Other duties
Other tasks or responsibilities as assigned by Store Manager and or Senior General Manager – Operation.

Job Requirements:

Qualifications & Experience:

– University graduate.

– A minimum of 5 years related office/administrative management experience, preferably in retail industry.

Knowledge, Skills & Behaviors:

– Computer literacy (Ms. Office, Internet,…).

– Sound knowledge of retail background.

– Highly organized and able to prioritize, demonstrated attention to detail.

– Advanced written, verbal, and interpersonal communication skills.

– Demonstrated ability to build effective teams and motivate employees.

– Strong initiative and leadership skills.

– Excellent communication skills, both verbal and written.

– Ability to adapt quickly and react positively to business needs and changes in strategies.

– Good command of English: verbal and written.

– Be able to work at shift & on Public holidays.

– Have ability to relocate to other Stores as per Company’s assignment is a plus.