Career Tag: Marketing

[HCM] Marketing – Promotion & Co-brand Officer

Roles and responsibilities:

Co-bands activities

Supporting the superior to developing co-brands promotion/activity with supplier and E-Payment partner to enrich customers’ shopping/ lifestyle experience at AEON

Communicating with partners to clarify about the promotion/activity’s timeline, promotion and expectations

Managing the production of marketing, event materials.

Follow up and support for contract and payment document with legal, accounting and agencies

Follow up the standard procedure, working with Partners to expand AEON & Partners images

Collecting and analyzing feedback from customers and other project users to gauge satisfaction and success

Assembles the reports by compiling, consolidating, formatting and summarizing information, graphs, and presentations;

Monitor competitor activities, research market trend; customer’s behavior & demand; competitor survey to innovate ideas/plan to meet company target.

Control all activities within budget.

Promotion:

Organize promotion campaign, company event as planned.

Arrange promotional events.

Manage the production of marketing materials, including event area/POSM by giving feedback to agency and follow timeline.

Set, communicate and maintain timelines and priorities on every project.

Cooperate with other department (execution, document,..) to make sure the promotion successful.

Assembles Promotion reports by compiling, consolidating, formatting and summarizing information, graphs, and presentations.

Accomplish marketing and organization mission by completing related results as needed.

Contribute to and develop marketing plans and strategies.

Evaluate marketing campaigns by collecting feedback and prepare report.

Adversting Retal Project:

Coopreate with partners to sell adversting in Aeon

Contribute and develop more adversting channels

Manage ,control and follow up with accounting to collect payment

 Evaluate results and prepare report

Rules and Regulations:

Follow all working procedures, the company’s policies, rules and regulations

Other duties:

Other tasks or responsibilities as assigned by superiors.

Qualification and Job Requirements:

University graduated with the major of Marketing, PR or equivalent.

01 year of related experience in Marketing, Co-brands, Partnership, etc.

Working in retail industry is an advantage.

Contact email: linhphuong.truong@aeon.com.vn

[HANOI OFFICE] Customer Service & Satisfaction Officer (Nhân viên Dịch vụ khách hàng)

Roles and responsibilities:

1. Handle Customer Voice

– Handle Customer Voices via Face book, Website and update in CV Master file
– Follow up Customer Voice (CV) report and update pending cases in Master file. Record,update the status of each case
– Remind Stores to update pending cases if it is over 5 days
– Communicate with related department to update pending cases
– Feedback all queries are sent from Stores site and support Ops.site to chaise with related department
– Raise and get the final from CS HQ Executive/ Manager about the feedback to customer via Facebook, Website channel if it is over your abilities

2. Report & Handle Report

– Receive the reports (Customer Voice, Refund, Price Error, Delivery, SOP from Stores, report CV from EC (if any)) to consolidate and update in Master file
– Basing on Customer Voice/complaince to check the situation and advice to improve
– Basing on Reports , put in Analyse file
– Send Refund Report to Stores
– Receive CS and Cashier Reports to consolidate and update in file
– Pre-Prepare CS report and support CS Executive

3. Control Activities

Random check Daily check list,the compliance policies/procedure at Stores relating to Customer Service and Cashier

4. Admin

– Prepare Admin report to submit to Admin HQ department
– Make SAP report
– Stationeries…

5. Marketing Research (Service)

– Plan Store Tour
– Survey Competitors
– Give proposal/inititive to improve high level services

6. Support/ Project

– Join/support the CS Projects are assigned by CS Executive/Manager
– Support CS HQ Executive/Manager if needed

Qualification and Job Requirements

  • University bachelor degree in Social Science, Business Administration, or Marketing
  • Proven track record in Customer Service/ other customer facing role with experience in servicing key customers
  • Have good understanding of the needs of customers
  • Fluent in English communication (verbal/written)
  • Knowledge in Microsoft Word, Excel and Power Point
  • Analytical and data input skills
  • Communication and presentation skills
  • Problem analysis and problem resolution skills
  • High energy and proactive working style
  • Have a polite, tactful and friendly attitude

Other information: 

  • Work location: AEON Vietnam – Hanoi Office (27 Cổ Linh, Long Biên, Hà Nội)
  • Working time: 8:30 – 17:30 from Monday – Friday and 1 Saturday per month

Please send your updated English CV to email: anh.duong@aeon.com.vn (Ms. Minh Anh)

[Văn phòng Hà Nội] MARKETING OFFICER

KEY RESPONSIBILITIES

* Member and Kids Club

–   Follow monthly AEON Member and Kids Club recruitment, and manage related materials

–   Implement activation/promotion for AEON Member and Kids Club  as planned

–   Coordinate with MD and partners to offer benefits for Member/ Kids club cardholders

–   Work with Operation to proceed activation/ promotion

–   Follow up and Support for contract and payment with legal, accounting and agencies

–   Support to developing new trend/ activity to enrich customers’ shopping/ lifestyle experience

–    Accomplish marketing and organization mission by completing related results as needed.

–    Contribute to develop marketing plans and strategies.

–   Managing Member & Kids Club POSM & fixture displays

–   Evaluate marketing campaigns by collecting feedback and prepare reports.

* Partnership:

– Follow monthly Partnership program result

– Planning & working with brands and tenants for more Campaign sponsors

– Coordinate with internal department to process Partnership program if any

– Create standard procedure, working with Partners to expand AEON & Partners images

JOB REQUIREMENTS

  • University Degree (preferably Marketing/ Business or equivalent)
  • 01 year of related experience in Marketing, Customer Service, Partnership, etc.
  • Good command of English
  • Strong communication skills
  • Planning, organizing, time-management skills
  • Detail oriented and be able to handle multitasks
  • Good relationship management

BENEFITS

  • Job allowances & Meals at canteen
  • 13th Salary & Bonus
  • SI, HI, UI
  • Training & Development Opportunities
  • Team-building trip

[HANOI OFFICE] Marketing Executive (Member)

ROLES & RESPONSIBILITIES:

Responsible for managing AEON Membership promotion, Kids club promotion & Partnership program

Kids Club

  • Follow monthly card recruitment as target
  • Plan & propose activities/ promotion for Kids Club
  • Coordinate with MD and partners to offer benefit for Kid Club cardholders
  • Guide & manage G2 staff to process Kids Club activities, promotion, events, baby fairs to make sure all activities run as target
  • Promote & Plan Meon Chan images and activities to be AEON’s representative characters

Partnership

  • Follow monthly Partnership program result
  • Plan & find sponsor Partnership to bring more benefits for AEON Members as target
  • Coordinate with internal department to process Partnership program if any
  • Create and maintain strong relationship with Partners to keep benefits all time for AEON Members
  • Create standard procedure, working with Partners to expand AEON & Partners images
  • Manage POSM, fixture display for both AEON & Partners channels to make sure promotions impress customers

Member promotion

  • Follow monthly AEON Member result and performance
  • Plan Membership promotions and ideas to adapt customers need and increase Member performance
  • Directly plan & execute Promotion, activation, POSM, communication relating to Member at the North stores
  • Work with internal Departments & External suppliers, Partners to process activities, promotion, function related to Membership program

Rules and Regulations

  • Follow all working procedures, company’s policies, rules and regulations.

Other duties

  • Support company events or team activities
  • Quarterly survey competitors to learn their good practices and suggest improvement for AEON
  • Support to developing new trend/ activity to enrich customers’ shopping/ lifestyle experience
  • Accomplish marketing and organization mission by completing related results as needed.
  • Contribute to develop marketing plans and strategies.
  • Evaluate marketing campaigns by collecting feedback and prepare reports
  • Other tasks or responsibilities as assigned by Deputy Marketing Manager.

REQUIREMENTS

Qualifications

  • University graduate, majoring in Marketing, Business or equivalent.
  • Minimum 02 years of related experience.

Preferred Skills

  • Good communication skill & Management skill
  • Good command of spoken and written English.
  • Detail oriented and be able to handle multitasks
  • Good planning, organizing and time-management skills
  • Good relationship management 

[HCMC] MARKETING PROMOTION OFFICER

Key responsibilities:

  • Organize promotion campaigns & company event as planned.
  • Arrange promotional events.
  • Manage the production of marketing materials, including event areas/POSMs by giving feedback to agency and follow timeline.
  • Set, communicate and maintain timelines and priorities on every project.
  • Cooperate with other department to make sure the promotion successful.
  • Assembles Promotion reports by compiling, consolidating, formatting and summarizing information, graphs, and presentations.
  • Follow up payment with accounting department and agencies.
  • Follow up contracts with accounting department and agencies.
  • Accomplish marketing and organization missions by completing related results as needed.
  • Contribute to and develop marketing plans and strategies.
  • Evaluate marketing campaigns by collecting feedback and prepare reports.
  • Monitor competitor activities.
  • Research market trends; customer’s behavior & demand.

 

Job Requirements:

  • University graduate with the major of Marketing, Business or equivalent.
  • Minimum 01 year of related experience.
  • Good command of spoken and written English.
  • Good interpersonal skill and collaborative working manner.
  • Ability to use Photoshop & AI is a plus.

If you are interested in this position, please send your CV to Ms. Thao: thao.tran@aeon.com.vn.

[HCMC] DIGITAL MARKETING OFFICER (PERFORMANCE)

Key responsibilities:

  1. Create and manage contents on digital channel to ensure social media presences and implementation of AeonEshop Marketing activities
  • Manage social networking channels: Facebook, Zalo, YouTube, Instagram…
  • Develop and link other social networking channels.
  • Improve the content and monitor the development of the Fanpage.
  • Increase engagement on social network.

 

  1. Develop, implement Performance Campaign, Livestream (E-commerce), Promotion Video (Viral clip). Develop promotion media online content for Eshop’s website, monitor and analyze content success
  • In charge of promoting media content for AeonEshop site.
  • Build the content on website, Fan page, Blog, banner… to increase the Brand’s awareness.
  • Create ideas for the programs and contents according to the general program.
  • Create the Video and organize MiniGames to attract the customers.
  • Develop plans according to each specific stage to assess the level of each campaign.

 

  1. Optimize campaign and media online on website AeonEshop
  • Increase customer experience with Insider by using:

+ Website channel

+ Mobile channel

+ Architect channel

+ Message channel.

  • Make segments according to the customer’s trend, coordinate for A/B testing to choose good segments and optimize website

 

  1. Work with external agencies and vendors to execute marketing programs.
  • Cross-checking/ Reconciliation.
  • Build up exclusive programs for PUBs.
  • Create extra programs for AFF: Get information from AFF, create appropriate segment.
  • Need to coordinate with the third party to organize more new programs.

 

  1. Set up/ plan landing page và website
  • Make contracts with suppliers/agencies.
  • Follow and make payment on time and accurately.
  • Support other tasks relevant to process/proceedings related to those suppliers/agencies (if any)

 

Job Requirements:

  • Bachelor’s Degree in Advertising or Marketing
  • 1-2 Years of experience in Marketing
  • Experience working in agencies/E-commerce companies
  • Strong Written and Verbal Communication Skills
  • Knowledge of video and picture editing software such as Adobe
  • Team-Oriented, Goal-Oriented
  • Full understanding of all social media platforms
  • Knowledge of content management systems
  • Ability to juggle multiple projects at the same time
  • Ability to use Photoshop & InDesign
  • Proficient use of social networking tools
  • Ability to use standard office software (MS Office) efficiently

If you are interested in this position, please send your CV to Ms. Kim Anh: lekimanh.vu@aeon.com.vn

[HCMC] MARKETING OFFICER (MEMBER)

Key responsibilities:

Responsible for managing activities/ promotion for AEON Member customers

 

  1. Main duties
  • Follow monthly AEON Member recruitment, manage and order AEON Member materials
  • Implement activation/promotion for AEON Member as planned
  • Coordinate with MD and partners to offer benefit for AEON Member customers
  • Work with Operation to proceed activation/promotion
  • Quarterly survey competitors to learn their good practices and suggest improvement for AEON
  • Follow up contracts and payment with legal, accounting and agencies
  • Support to developing new trend/ activity to enrich customers’ shopping/ lifestyle experience
  • Accomplish marketing and organization mission by completing related results as needed.
  • Contribute to develop marketing plans and strategies.
  • Manage Member & Kids Club POSM, fixture displays in store
  • Evaluate marketing campaigns by collecting feedback and prepare reports.

 

  1. Rules and Regulations

Follow all working procedures, the company’s policies, rules and regulations.

 

  1. Other duties
  • Support company events or team activities
  • Other tasks or responsibilities as assigned by Marketing Manager.

 

Job Requirements:

  • University graduated (major in Marketing, Business or equivalent.)
  • Minimum 01 year of related experience.
  • Good communication skill.
  • Good command of spoken and written English.
  • Detail oriented and be able to handle multi-tasks
  • Good planning, organizing and time-management skills
  • Good relationship management

 

If you are interested in this position, please send your CV to Ms. Thao: thao.tran@aeon.com.vn.

[HCMC] Marketing Officer (Glam Beautique – Merchandising team)

Key responsibilities:

Responsible for Monthly Mailer, POSM and Digital Marketing

  1. Monthly Mailer & POSM production and Promotion Sales follow-up reporting
  • Proactively keep Communication with MDs to gather all promotion information
  • Manage the production of all needed POSM: Leaflets, Posters, Flyers, Standees, POP…
  • Arrange the Effective Distribution of marketing materials
  • Always Conduct Market Research and Monitoring Competitors’ activities to reflect into Monthly Marketing reports
  • Support NBD events&  activities
  • Run & Follow up the Mailer Sales performance report, POP & product display report on Monthly basis
  • Accomplish Marketing and Organization missions by completing related results as needed.
  • Create and Develop innovative ways to communicate company’s message to their existing customers
  1. Digital Marketing & Platform:
  • Maintain Wellness Fanpage/ Website to enhance more Brand Awareness for Wellness & Digital Communication with Customers
  • Cooperate with all NBD to create more activities at Aeon Platform about Promotion scheme online, Customer Service improvement, Online Consultant service…
  • Prepare communication materials accordingly for each Promotion events
  • Search for more NEW opportunities for Platform cooperation
  1. General

–              Support and Collaborate with all NBD departments

–              Supervise Marketing officer / Agencies in Mailer execution and other jobs assigned.

–              Work/communicate & follow with Store operation/Agency to get job done as schedule.

–              Manage all expenses within approved budget.

  1. Rules and Regulations: Follow all working procedures, the company’s policies, rules and regulations.
  2. Other duties: Other tasks or responsibilities as assigned by Manager / Deputy Manager

 

Job Requirements:

  • University graduated with the major of Marketing, PR or equivalent.
  • Minimum 01 years of related experience, working in retail industry is an advantage.
  • Good communication skill.
  • Good command of spoken and written English
  • Detail oriented and be able to handle multi-tasks
  • Good planning, organizing and time-management skills
  • Good Self-Monitoring and Relationship management.
  • Strong analytical ability and good in data / figures

 

Please send your updated CV to Ms. Quy Hen: Hen.cao@aeon.com.vn

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