Career Tag: Officer

[AEON – Hanoi Office] VMD Officer (Visual Merchandising Officer)

Primary Objective:

– Work for Visual Merchandising strategy planning and execution in the Northern stores, ensure store’s visual appearance is maintained to the highest standard, at all times.

– Execute the tasks for store layout, Visual Merchandising Display, and VMD training program.

Key Activities:

– Implementation and maintenance visual merchandise standards for the Northern stores.

– Assist in VMD Training program

– Implementation for New store Opening and Renovation plan.

Roles and responsibilities:

  1. Implementation and maintenance visual merchandise standards for the Northern stores (70%):
  • Understand the concept of Aeon’s Sales floor, store’s layout, display and products.
  • Daily store checking and support to ensure, maintain Visual Merchandising Display (VMD) standards on Sales floor.
  • Monitoring the progress of VMD work and the implementation of the Operation team.
  • Ensuring uniformity of merchandising display across multiple store locations (Ha Noi’s, Hai Phong’s stores…)
  • Support Operation team in changing VMD to promote new product launches or to reflect festive or seasonal themes, changing monthly layout, mannequin styling, color theme…
  • Cooperate with other related departments in Ha Noi office, including Merchandiser, Operation team… collect and report necessary information about specific categories and promotion in the Northern stores.
  • Seek feedback from stores and customers on the visual impact of displays and of the changes implemented.
  • Measure and report the VMD results across multiple store locations at a certain period of time.
  • Manage and maintain VMD tools, Mannequins, display fixture and decorative items.     

2. Assist in VMD Trainning program (15%)

  • OJT: Regular weekly visit to all stores to train and guide Operation team on basic display skills.
  • OFF JT: – Cooperate and work effectively with other related Department in the North (Admin, HR, Operation Team…) to arrange reasonable training schedule for stores.
                  – Prepare VMD training course at each store, keep tracking and evaluate the results after the training progress.
                  – Prepare and maintain training tools, materials for training class (Mannequin, sample products, printing documents). Prepare & arrange areas on sale floor for practical.
                  – Maintaining, and entering information into databases

3. Implementation for New store Opening and Renovation (10%):

  • Understand the VMD concept, implement visual display for New store Opening and Renovation plan according to VMD plan.
  • Support planning for new store Visual Merchandising. New ideas to enhance the merchandise and store value.

4. Others (5%):

  • Research lifestyle, trends, survey competitors in the Northern market and report survey results.
  • Other tasks as needed to ensure all works is performed efficiently and effectively

Qualification and Job Requirements:

  • University degree
  • Previous retail experience, have experience as a visual merchandiser or similar role.
  • Enthusiastic and passionate about Fashion/ Display. Working on fashion area or retailers which is similar to AEON’s business nature can be a plus.
  • Aesthetic, dynamic, flexible, agile
  • Good cooperating and supporting related parties
  • Follow all working procedures, the company’s policies
  • Must be able to accept critique/ feedback
  • Good communication skill and be able to use basic English 
  • Have MS Office proficiency skills (Outlook, Word, Excel and Power Point)
  • Good planning, time management and organization skills
  • Experience with design software, scheduling, or similar software preferred.
  • Flexible working hours, including evenings and weekends; The work often involves some travelling.
  • The job can be physical with lots of lifting and carrying, climbing of ladders and use of power tools. Subsequently, good levels of stamina and manual dexterity are useful.

Other information:

  • Work location: 27 Cổ Linh, Long Biên, Hà Nội
  • Working time: 8:30 – 17:30 from Monday to Friday and 1 Saturday per month (Sometimes, this job requires flexible working hours, including evenings and weekends)

Please send your updated CV to email: anh.duong@aeon.com.vn (Ms. Minh Anh) to apply for this job!

[HANOI OFFICE] Customer Service & Satisfaction Officer (Nhân viên Dịch vụ khách hàng)

Roles and responsibilities:

1. Handle Customer Voice

– Handle Customer Voices via Face book, Website and update in CV Master file
– Follow up Customer Voice (CV) report and update pending cases in Master file. Record,update the status of each case
– Remind Stores to update pending cases if it is over 5 days
– Communicate with related department to update pending cases
– Feedback all queries are sent from Stores site and support Ops.site to chaise with related department
– Raise and get the final from CS HQ Executive/ Manager about the feedback to customer via Facebook, Website channel if it is over your abilities

2. Report & Handle Report

– Receive the reports (Customer Voice, Refund, Price Error, Delivery, SOP from Stores, report CV from EC (if any)) to consolidate and update in Master file
– Basing on Customer Voice/complaince to check the situation and advice to improve
– Basing on Reports , put in Analyse file
– Send Refund Report to Stores
– Receive CS and Cashier Reports to consolidate and update in file
– Pre-Prepare CS report and support CS Executive

3. Control Activities

Random check Daily check list,the compliance policies/procedure at Stores relating to Customer Service and Cashier

4. Admin

– Prepare Admin report to submit to Admin HQ department
– Make SAP report
– Stationeries…

5. Marketing Research (Service)

– Plan Store Tour
– Survey Competitors
– Give proposal/inititive to improve high level services

6. Support/ Project

– Join/support the CS Projects are assigned by CS Executive/Manager
– Support CS HQ Executive/Manager if needed

Qualification and Job Requirements

  • University bachelor degree in Social Science, Business Administration, or Marketing
  • Proven track record in Customer Service/ other customer facing role with experience in servicing key customers
  • Have good understanding of the needs of customers
  • Fluent in English communication (verbal/written)
  • Knowledge in Microsoft Word, Excel and Power Point
  • Analytical and data input skills
  • Communication and presentation skills
  • Problem analysis and problem resolution skills
  • High energy and proactive working style
  • Have a polite, tactful and friendly attitude

Other information: 

  • Work location: AEON Vietnam – Hanoi Office (27 Cổ Linh, Long Biên, Hà Nội)
  • Working time: 8:30 – 17:30 from Monday – Friday and 1 Saturday per month

Please send your updated English CV to email: anh.duong@aeon.com.vn (Ms. Minh Anh)

[Hanoi Office] ORDERING OFFICER

*OBJECTIVES

  • Propose ordering number for all MaxValu stores
  • Decrease OOS% and improve stock in store

*ROLES & RESPONSIBILITIES

  • Analyze sales of each store daily/weekly/monthly to understand fast moving items and slow moving items, then propose to Merchandising department to cut/solve slow moving items
  • Analyze stock of each SKU in each store daily/weekly/monthly to understand actual situation in each store and make weekly ordering plan for each store
  • Follow up Delivery Schedule from warehouse and adjust ordering quantity as soon as possible to avoid OOS in sales floor
  • Make ordering plan for opening period for new store to ensure that store can get the biggest results in opening period and not OOS
  • Survey competitors and stores about price, product, POP situation and report to leader to solve any problem if needed
  • Other tasks as required

*REQUIREMENTS:

  • Have knowledge about retail business (in Grocery is a plus)
  • University/College graduate 
  • Strong sense of aestheticism 
  • Good communication skill 
  • Good Microsoft Office skill
  • Detailed-oriented and be able to handle multitasks

[HCMC] PRODUCT CONTENT OFFICER – E-COMMERCE

Key responsibilities:

A Product Content Officer is responsible for building up English site contents, product & function description on web (AeonEshop.com)

 

  1. Product content management
  • Check product register certificates & advertising licenses
  • Upload product’s information on web when documents are approved
  • Manage support content team to upload on time as required 
  • Update promotion information daily, weekly or monthly
  • Translate product information from Vietnamese to English
  • Put relevant products on the right category menu
  • Provide product service via tele-sales
  • Customer service before & after sales supporting
  • Optimize product name keywords for searching from Google
  • Shorten product web link
  • Verify all tasks as above and have responsibility to report to Manager

 

  1. Sales supporting
  • Product service providing via telesales
  • Customer service before & after sales supporting Delivery order issuing
  • Perform tracking/checking & update order status from customer information/from sales update
  • Product stock checking via system, and order transferring at the available stock
  • Order transferring to deliverers
  • Sales event outside (activation) supporting

 

  1. Rules and Regulations
  • Follow guidance and instruction from Ecommerce department & management
  • Follow company’s policies, rules and regulations.
  • Follow all task deadline.
  1. Other duties
  • Other tasks or responsibilities as assigned by E-commerce Manager.

 

Job Requirements:

  • Bachelor’s Degree
  • Good at English, IELTS score at least 6.5
  • Fast computer typing speed of data input
  • Know how to use computer (Word, Excel) & Product V-look up

If you are interested in this position, please send your CV to Ms. Kim Anh: lekimanh.vu@aeon.com.vn

[HCMC] Marketing Officer (Glam Beautique – Merchandising team)

Key responsibilities:

Responsible for Monthly Mailer, POSM and Digital Marketing

  1. Monthly Mailer & POSM production and Promotion Sales follow-up reporting
  • Proactively keep Communication with MDs to gather all promotion information
  • Manage the production of all needed POSM: Leaflets, Posters, Flyers, Standees, POP…
  • Arrange the Effective Distribution of marketing materials
  • Always Conduct Market Research and Monitoring Competitors’ activities to reflect into Monthly Marketing reports
  • Support NBD events&  activities
  • Run & Follow up the Mailer Sales performance report, POP & product display report on Monthly basis
  • Accomplish Marketing and Organization missions by completing related results as needed.
  • Create and Develop innovative ways to communicate company’s message to their existing customers
  1. Digital Marketing & Platform:
  • Maintain Wellness Fanpage/ Website to enhance more Brand Awareness for Wellness & Digital Communication with Customers
  • Cooperate with all NBD to create more activities at Aeon Platform about Promotion scheme online, Customer Service improvement, Online Consultant service…
  • Prepare communication materials accordingly for each Promotion events
  • Search for more NEW opportunities for Platform cooperation
  1. General

–              Support and Collaborate with all NBD departments

–              Supervise Marketing officer / Agencies in Mailer execution and other jobs assigned.

–              Work/communicate & follow with Store operation/Agency to get job done as schedule.

–              Manage all expenses within approved budget.

  1. Rules and Regulations: Follow all working procedures, the company’s policies, rules and regulations.
  2. Other duties: Other tasks or responsibilities as assigned by Manager / Deputy Manager

 

Job Requirements:

  • University graduated with the major of Marketing, PR or equivalent.
  • Minimum 01 years of related experience, working in retail industry is an advantage.
  • Good communication skill.
  • Good command of spoken and written English
  • Detail oriented and be able to handle multi-tasks
  • Good planning, organizing and time-management skills
  • Good Self-Monitoring and Relationship management.
  • Strong analytical ability and good in data / figures

 

Please send your updated CV to Ms. Quy Hen: Hen.cao@aeon.com.vn

[HCMC] Assistant to Merchandising Dept. – Foodline (Grocery)

Key responsibilities:

Assist Merchandisers to satisfy the needs of customers, & achieve sales, stocks & profit targets.

 

  1. Main duties
  • Follow & update all documents of products for Cold Beverage & Liquor Dept. on time
  • Follow new listing product process
  • Follow all documents related to contracts/ appendixes/ liquidation after MD finish negotiating with suppliers
  • Make weekly/ monthly competitor survey
  • Make weekly/ monthly sales report.

 

  1. Rules and Regulations

Follow all working procedures, company’s policies, rules and regulations.

 

  1. Others
  • Create product codes, make orders, adjust price in promotion on PROFIT system.
  • Monitor concept’s promotion program and support suppliers by email, phone & checking necessary documents.
  • Check merchandises at Selling Areas, display goods on shelves.
  • Check actual stock condition in warehouse, adjust the display if necessary, collect selling reports from Operation and send to Merchandisers.

 

Job Requirements:

  • University degree
  • Have at least 1 year of experience in a same position in a retailer 
  • Honest; Careful; Dynamic
  • Good Time management skill
  • English languages (both written and oral).
  • Self-disciplined with ability to work independently and under pressure.
  • Strong analytical ability and good in data/ figures.

 

Please send your updated CV to Ms. Thuy: Thuy.le@aeon.com.vn

[Hanoi Office] Nhân viên Phát triển Dự án – Bộ phận Nghiên cứu & Kế hoạch

MÔ TẢ CÔNG VIỆC:

• Hỗ trợ cấp trên sắp xếp lịch khảo sát địa điểm, lịch họp, chuẩn bị hồ sơ giấy tờ để thảo
luận với đối tác/ báo cáo ban GĐ
• Soạn thảo văn bản: tờ trình, thông báo, công văn, biên bản cuộc họp
• Theo dõi, trình ký giấy tờ, chứng từ liên quan đến đề xuất mặt bằng mới, thanh lý HĐ
thuê mặt bằng & các hồ sơ pháp lý liên quan
• Phối hợp với bộ phận trong công tác nghiên cứu thị trường & đối thủ, nghiên cứu tiền
khả thi các mặt bằng

YÊU CẦU:

• Tốt nghiệp ĐH/ CĐ
• Tiếng Anh nghe nói đọc viết cơ bản, tiếng Nhật: không bắt buộc nhưng ưu tiên ứng viên có từ N3 trở lên
• Chuyên môn và/ hoặc tối thiểu 1 năm kinh nghiệm trong các lĩnh vực luật/ bất động sản/ bán lẻ/ tài chính/ đầu tư
• Cẩn thận, chi tiết, có thái độ cầu thị 

Corporate Social Responsibility Officer

Key responsibilities:
1. CSR Understanding
– Researching and well-understanding CSR department nature & function within Industry in general & Corporation in specific to maximize Department performances & influence;
– Researching both direct & non-direct competitors CSR activities to have knowledge of the field;
– Conduct Social Listening report, specifically in your expertise field, to have knowledge and understand social trends.

2. Duties regarding CSR execution
Tasks to Execute:
Executing CSR activities/ project according to CSR plan, specifically in YOUTH NURTURING pillar, assigned by the supervisor(s) with superior, including but not limit to:
– Collaborate with internal stakeholders (other departments, segments, …) and external stakeholders (AEON Affiliates, Partners, NGO, NPO, local authorities, universities …);
– Evaluate regularly CSR activities/ project progress to help team achieve high performance;
– Willing to transport (nation wide) regularly for job demand.
Budgeting:
– Being aware of the CSR Department Budgets to control;
– Creation, submission to finalize payments documents, contract approval, contract liquidation,… to E-doc System
– Managing & dealing with suppliers for cost efficiency
General duties:
– Support & sharing administration work within CSR team

3. General Duties regarding Officer level
‘Compliance and Faithfulness
– Understanding to follow any rules, regulations etc., whenever, wherever and whatever making decisions and executing any matters (rules are including laws, Labors Regulation, business manners such as coming to the office on time, etc.)
– Being honest, trustful and remaining completely faithful to members in the department as well as direct supervisor(s) and the company.

Good Supporter and Good Opinion Proposer
– Executing what the supervisor(s) requires, unless such requirements are violating laws and regulations; questioning before execution is the most preferable for well-understandings and more accurate executions.
– Giving appropriate opinions to support the supervisor(s)s’ instructions or ideas for contribution.

Education for Improvements
– Improvements are not only company’s responsibilities, but also each staff must do so by own self. Seek and study by self to upgrade performance abilities.
– Any education opportunities, in case appointed to attend by the supervisor(s) or company, then it will be the “MUST” to attend and learn as much as possible; this is also one of responsibilities.

Aiming Higher Positions;
– Understanding of the supervisor(s)’s role and substituting if required by the supervisor(s) or the company for business continuity management in case of urgency or in case of any situation company requires.

Job Requirements:
1. Qualifications & Experience
– University degrees (referable in Business Administration, Internal Communications,
– English Efficiency (IELTS/ TOEIC/…) is a plus.
2. Knowledge, Skills & Behaviors
– Good communication skill.
– Good collaboration skill
– Good problem solving skill
– Details oriented and being able to handle multi-tasks
– Time Managemen skill
– Strong research & information selection skill
– Computer literate: Word, Excel, PowerPoint, Outlook (Graphics design skill is a plus).
– Fluent in English (more than average of spoken and written)
– Growth mindset

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