Career Tag: Trưởng quầy

[HAI PHONG] CASHIER – DIVISION LEADER

I. JOB DESCRIPTION
1. Customer Services
– Always train and remind subordinates on enhancing customer service at Cashier counters.
– Receive customers and staffs complaints, conflicts or concerns relating to cashiering procedures, activities; raise to Cashier Manager and work towards solving these issues together with Cashier Manager.
– Follow Company’s Rules on Customer Service (greeting, smiling, bowing and attitude towards customers)
2. Cashier activities
– Be aware of current sales promotions and make sure the information is briefed to Cashier staff in daily briefing session by Cashier Group Leaders.
– Frequently check, identify issues and coordinate with Merchandising Dept. and other Store Operation Depts to ensure that merchandise is correctly priced and displayed in adequate quantity and good quality.
– Maintain all Point of Sale (POS) machines, tools and equipment in good working condition.
– Responsible for collecting contents of cash registers at the end of each day and delivering funds to Store Accounting Dept. if working at night shift.
– Investigate and correct errors made at the cash registers in a timely manner; report errors to Cashier Manager.
– Assist subordinates in difficult/complicated cases at Cashier counters.
3. Manpower management
– Plan Monthly Division’s duty roster and manpower schedule.
– Ensure sufficient manpower during business in ad-hoc situations.
– Monitor Group Leader(s), General Staff’s attendance and attire.
– Approve duty roster, shift plan raised by Group Leader(s).
– Be responsible for Group Leader(s) and General Staff’s performance.
– Take part in recruitment & selection activities for Division’s staffing.
– Motivate, training and develop staff in order to encourage their professional development.
– Identify potential staff for succession planning purposes.
– Build and promote team work spirit.
4. Rules and Regulations & Other tasks
– Follow all working procedures, the company’s policies, rules and regulations.
– Check, monitor, remind and guide Group Leader(s), General Staff to follow the rules and regulations.
– Opening & closing Store.
– Be on duty and act as Line Manager’s roles when Line Manager’s not present at work (i.e. is on leave or on business trip).
– Other tasks or responsibilities as assigned by direct Line Manager and Store Manager.

II. JOB REQUIREMENTS
– University/ College degree
– At least 3 years of experience, including 1 year of experience as Chief Cashier or 2 years of experience as Group Leader – Cashier in Supermarket/Shopping center
– Good communication skills
– Have a polite, tactful and friendly attitude
– Have good understanding of the needs of customers
– Teamwork skill: Actively promote team work
– Service orientation: customer service minded
– Leadership: Acting leadership by example
– Persuasion: Ability to persuade others in specific situations
– Computer literate: Word, Excel, Powerpoint
– Reasoning ability: Ability to definite problems. Ability to solve practical problems and deal with difficult situations

III. BENEFIT
– Salary negotiation
– 13th salary bonus
– MBO bonus
– Monthly sales incentive
– Allowance: Gasoline/Attendance/Meal at Canteen
– Training programs
– Health care 24/7 (After probation)
– Staff party/Team Building/Trade Union
– Others

IV. WORKING LOCATION
Aeon Hai Phong
10 Vo Nguyen Giap, Kenh Duong, Le Chan Dist, Hai Phong City

IV. CONTACT INFORMATION
Ms. Nguyễn Khánh Linh – HR Dept – Aeon Hải Phòng
Email: khanhlinh.nguyen@aeon.com.vn
Tel: 0225.6288.512 (Ext 610)

[PC VĨNH PHÚC] Division Leader -Trưởng quầy Bánh mì

I. ĐỊA ĐIỂM LÀM VIỆC

 Nhà máy sản xuất KOWA – Khu công nghiệp Thăng Long, Bình Xuyên, Vĩnh Phúc

II.THỜI GIAN LÀM VIỆC: 8 tiếng/ ngày, 6 ngày/ tuần. Có ca đêm

III. MÔ TẢ CÔNG VIỆC:

1. Nhiệm vụ điều hành

a) Quản lý hàng hóa

– Giám sát các trưởng nhóm nhân viên để đảm bảo: Vận hành hoạt động sản xuất. Bổ sung hàng hóa đầy đủ đảm bảo chất lượng. Hoàn thành đơn hàng theo đúng thời hạn. Xác nhận và duyệt Đơn đặt hàng nguyên vật liệu để đảm bảo phù hợp với kế hoạch sản xuất hàng ngày vàmức tồn kho phù hợp. iám sát việc nhập kho định kỳ theo kế hoạch.Chịu trách nhiệm quản lý hàng tồn kho. Xác định số dư cuối kỳ của hàng tồn kho, tiến hành kiểm tra nếu có số liệu bất thường hoặc thất thoát cao, hành động cải tiến để kiểm soát nếu có vấn đề 


b) Quản lý phi hàng hóa

– Giám sát các trưởng nhóm và nhân viên đảm bảo tuân thủ tiêu chuẩn FSH,5S, FF: • Thiết bị vận hành, hệ thống chiếu sáng và đồ đạc cố định (gondola, toa xe, kệ, v.v.) ở trong tình trạng tốt. Khu vực sản xuất sản phẩm được giữ sạch sẽ, ngăn nắp.Quy trình an toàn phòng cháy chữa cháy được thực hiện đúng cách. Thực hiện đóng mở kho theo chỉ đạo của cấp trên.

– Lập kế hoạch và phân công nhiệm vụ cho nhân viên theo kế hoạch sản xuất kinh doanh của công ty. 

2. Kiểm soát chi phí và tổn thất

– Theo dõi chặt chẽ việc sử dụng nguyên vật liệu theo số lượng sản phẩm sản xuất. Xem xét các báo cáo cần thiết và tiến hành phân tích dữ liệu để kiểm soát Giá vốn hàng bán. Phối hợp với các bộ phận liên quan (MD, IC…) để xác định nguyên nhân gốc rễ và đưa ra hành động khắc phục nếu xảy ra tổn thất bất thường.

– Nghiên cứu tình hình thực tế và đề xuất các giải pháp cải tiến nhằm nâng cao chi phí.

3. Quản lý nhân lực 

– Thẩm định và phê duyệt quy hoạch nhân lực do cấp dưới đề xuất. Chịu trách nhiệm về năng suất và hiệu quả của nhóm. Phối hợp và giám sát việc tổ chức các lớp đào tạo cần thiết cho nhân viên vận hành để đảm bảo họ có kỹ năng và hiểu rõ về nội quy, quy trình, tiêu chuẩn của quy trình sản xuất và quy định của công ty.

Lập kế hoạch phân công nhiệm vụ và lịch trình nhân sự của Khối hàng tháng. Đảm bảo đủ nhân lực trong quá trình kinh doanh trong các tình huống đặc biệt. Giám sát sự tham dự và trang phục của (các)  – Phê duyệt bảng phân công nhiệm vụ, kế hoạch ca do Trưởng nhóm nêu ra. – Tham gia các hoạt động tuyển dụng và lựa chọn nhân sự của Khối. – Động viên, đào tạo và phát triển nhân viên nhằm khuyến khích họ phát triển chuyên môn. – Xác định nhân viên tiềm năng cho mục đích lập kế hoạch kế nhiệm. – Xây dựng và phát huy tinh thần làm việc nhóm.

4. Nội quy và quy định

– Tuân thủ mọi quy trình làm việc, chính sách, nội quy, quy định của công ty.

– Kiểm tra, giám sát, nhắc nhở và hướng dẫn nhân viên tiếp thị thực hiện nội quy, quy chế.

5. Các nhiệm vụ khác:

Phụ trách báo cáo doanh số, hoạt động và chuẩn bị ngân sách của Bộ phận. Đảm bảo dữ liệu là chính xác và đáng tin cậy. Các nhiệm vụ hoặc trách nhiệm khác theo sự phân công trực tiếp của Phó Giám đốc và Trưởng dự án.

IV. YÊU CẦU CÔNG VIỆC:

– Tốt nghiệp đại học/ Cao Đẳng/ Trung cấp nghề

– Có ít nhất 03 năm kinh nghiệm trong lĩnh vực sản xuất thực phẩm hoặc các hoạt động liên quan đến làm bánh và 01 năm kinh nghiệm quản lý đội ngũ ít nhất từ 5 nhân viên.

– Kỹ năng phân tích tốt, giỏi dữ liệu/số liệu

– Tiếng Anh tốt (nói viết)

– Tin học văn phòng tốt

– Làm việc nhóm tốt

– Khả năng ứng phó với tình huống căng thẳng trong công việc

– Có tính kỷ luật cao, có khả năng làm việc độc lập

Liên hệ:

Ứng viên gửi CV tiêu đề: Ứng tuyển trưởng quầy Bánh Mì – Vĩnh Phúc

Email:Ms.Hoa – hoa.nguyenthanh@aeon.com.vn

Điện thoại: (024) 6277 8333 (Máy lẻ 771)

 

[HA DONG] GLAM BEAUTIQUE DIVISION LEADER – TRƯỞNG QUẦY GLAM BEAUTIQUE

Main responsibilities

1.Operations duties
a) Merchandise management
– Supervise Group Leader(s) and General Staff to ensure:
• Merchandise is fully replenished, in good conditions & quality.
• All the display merchandise is according to schematic plan and all the price between display merchandise and price card is tally.
• Changing price label (if necessary) is completed before store opens.
– Order stock directly with Suppliers and receive stock from MMD.
– Verify and approve inventory orders raised by Group Leader(s).
– Plan manpower, prepare and attend bi-annually Stock Take as scheduled.
– Support Foodline with monthly Stock Take as directed by supervisor.
– Plan, assign duties for Group Leader(s) and General Staff to make necessary preparation for Membership Day & Mommy Day and Public Holidays.
b) Non-merchandise management
– Supervise Group Leader(s) and General Staff to ensure:
• Operational equipment, lighting and fixtures (gondola, wagon, shelves, etc.) are in good conditions
• Sales floor is kept clean & tidy
• All backrooms are locked in good conditions
• POP execution is carried out properly
• Fire safety procedure is carried out properly
– Check and verify variances in stock & sales figures after Stock Take and make report to Line Manager.
– Execute store opening & closing as directed by supervisor.

2. Customer service
– Provide good customer services to encourage “plus selling”. Be polite and listen alternatively to customer needs.
– Get information and introduce to customers about new arrivals, promotions, policies regarding to payment, returns/exchanges, etc.
– Handle customer complaints raised by Group Leader(s), difficult and complicated sales.
– Follow Company’s Rules on Customer Service (greeting, smiling, bowing and attitude towards customers).

3. Sales and Profits
– Brief Group Leader(s) on yesterday sales achievement, today sales budget, up-to-date sales achievement, promotion and company updates.
– Brief promoters on promotion scheme.
– Breakdown the sales target given by Line Manager to each Group Leader and take responsibilities for sales target achievement of the division.
– Overall plan and supervise the execution of promotion schemes.
– Observe/gather information/suggestion from Group Leader(s) about sales trend, customer demands and advise Merchandising Dept. for any changes/improvement in merchandise assortment, quality and quantity.
– Gather and consolidate all periodical reports from Group Leader(s) about top sales, promotion sales results, market survey/competitor survey and submit to Line Manager.

4. Manpower management
– Plan Monthly Division’s duty roster and manpower schedule.
– Ensure sufficient manpower during business in ad-hoc situations.
– Monitor Group Leader(s), General Staff and Promoter’s attendance and attire.
– Approve duty roster, shift plan raised by Group Leader(s).
– Be responsible for Group Leader(s) and General Staff’s performance.
– Take part in recruitment & selection activities for Division’s staffing.
– Motivate, training and develop staff in order to encourage their professional development.
– Identify potential staff for succession planning purposes.
– Build and promote team work spirit.

5. Rules and Regulations
– Follow all working procedures, the company’s policies, rules and regulations.
– Check, monitor, remind and guide Group Leader(s), General Staff and Promoter(s) to follow the rules and regulations.

6.Other duties
– Opening & closing Store.
– Be on duty and act as Line Manager’s roles when Line Manager’s not present at work (i.e. is on leave or on business trip).
– Other tasks or responsibilities as assigned by direct Operation Deputy Manager/ Manager and General Manager.

Qualification and Job Requirements:

-University/College degree.

-At least 03 years related experience in retailing business or supermarket environment and 01 year experience in managing a team of at least 5 staffs

-Strong analytical skill, good at data/figures.

‘-Good presentation, problem solving and sales skills.
-Self-disciplined with ability to work independently.

-Computer skill (Word, Excel, Power point).

Preferred skills

– Be able to work at shift & on Public holidays

– Have ability to relocate to other Stores as per Company’s assignment is a plus

 

To apply, please send your CV to email: ngoan.tranthi@aeon.com.vn

[Hai Phong] Division Leader – Home Fashion, House Hold, DIY

***KEY RESPONSIBILITIES
1. Operations duties
a) Merchandise management
– Supervise Group Leader(s) and General Staff to ensure:
• Merchandise is fully replenished, in good conditions & quality.
• All merchandise displays are in accordance to schematic plans and all price tags/ POPs are correct.
• The changing of price labels (if necessary) is completed before store opens.
– Order stock directly with Suppliers and receive stock from MMD.
– Verify and approve inventory orders raised by Group Leader(s).
– Plan manpower, prepare and attend bi-annually Stock Take as scheduled.
– Support Foodline with monthly Stock Take as directed by supervisors.
– Plan, assign duties for Group Leader(s) and General Staff to make necessary preparation for Membership Days & Mommy Days and Public Holidays.

b) Non-merchandise management
– Supervise Group Leader(s) and General Staff to ensure:
• Operational equipment, lighting and fixtures (gondola, wagon, shelves, etc.) are in good conditions
• Sales floors are kept clean & tidy
• All backrooms are locked in good conditions
• POP execution is carried out properly
• Fire safety procedure is carried out properly
– Check and verify variances in stock & sales figures after Stock Take and make report to Line Manager.
– Execute store opening & closing as directed by supervisors.

2. Customer service
– Provide good customer services to encourage “plus selling”. Be polite and listen alternatively to customers’ needs.
– Get information and introduce to customers about new arrivals, promotions, policies regarding to payment, returns/exchanges, etc.
– Handle customer complaints raised by Group Leader(s) and complicated sales.
– Follow Company’s Rules on Customer Service (greeting, smiling, bowing and attitude towards customers).

3. Sales and Profits
– Brief Group Leader(s) on previous day’s sales achievement, today sales budget, up-to-date sales achievement, promotion and company updates.
– Brief promoters on promotion schemes.
– Breakdown the sales target given by Line Manager to each Group Leader and take responsibilities for sales target achievement of the division.
– Overall plan and supervise the execution of promotion schemes.
– Observe/gather information/suggestion from Group Leader(s) about sales trend, customer demands and advise Merchandising Dept. for any changes/improvement in merchandise assortment, quality and quantity.
– Gather and consolidate all periodical reports from Group Leader(s) about top sales, promotion sales results, market survey/competitor survey and submit to Line Manager.

4. Manpower management
– Plan Monthly Division’s duty roster and manpower schedule.
– Ensure sufficient manpower during business in ad-hoc situations.
– Monitor Group Leader(s), General Staff and Promoter’s attendance and attire.
– Approve duty rosters and shift plans raised by Group Leader(s).
– Be responsible for Group Leader(s) and General Staff’s performance.
– Take part in recruitment & selection activities for Division’s staffing.
– Motivate, training and develop staff in order to encourage their professional development.
– Identify potential staff for succession planning purposes.
– Build and promote teamwork spirit.

5. Rules and Regulations
– Follow all working procedures, company’s policies, rules and regulations.
– Check, monitor, remind and guide Group Leader(s), General Staff and Promoter(s) to follow the rules and regulations.

6. Other duties
– Open & close store.
– Be on duty and act as Line Manager’s roles when Line Manager’s not present at work (i.e. is on leave or on business trip).
– Other tasks or responsibilities as assigned by direct Line Manager and Store Manager.

***JOB REQUIREMENT:
1. Qualifications & Experience
– University/College degree.
– At least 3 years of related experience in retailing business or supermarket environment and 01-year of experience in managing a team of at least 5 staffs.

2. Knowledge, Skills & Behaviors
– Strong analytical skill and good at data/figures.
– Fluency in Vietnamese and English languages (both written and oral).
– Teamwork skill: actively promote teamwork.
– Service orientation: customer service mindset.
– Leadership: Acting leadership by example.
– Good presentation, problem solving and sales skills.
– Computer skills (Word, Excel, PowerPoint).
– Ability to cope with stressful situation at work.

Please send your updated CV to: Ms. Linh – hr.lechan@aeon.com.vn

[LONG BIEN] Cashier Manager

Key Responsibilities:

  1. Customer Services
    – Provide customer service by greeting and assisting customers.
    – Get information, answer customers’ questions, and provide information on store, promotion and its merchandise to customers.
    – Resolve customers and staffs complaints, conflicts or concerns related to cashiering procedures & activities.
    – Follow Company’s Rules on Customer Service (greeting, smiling, bowing and attitude towards customers).
  2. Cashiering activities
    – Safeguard and control all forms of money such as: cash, gift vouchers, coupons & stamps in accordance with company policies.
    – Ensure all Point of Sale (POS) machines, tools and equipment are well maintained and in good working condition.
    – Be aware of and effectively communicate the following to Cashier staff in daily briefing session:
    + current sales promotions
    + any update in cashiering procedures, store security practices
    – Investigate and correct errors made at the cash registers in a timely manner.
    – Assist Chief Cashier (if necessary) in coordinating with Merchandising Dept. and other Store Operation Departments to ensure that merchandises are correctly priced and displayed in adequate quantity and good quality.
    – Identify cashier’s performance issues (if any); develop plans to enhance overall cashier performance and work towards the plan.

  3. 5S
    Overall supervise on house-keeping duties to ensure cleanliness and tidiness at Cashier Counters

  4. Manpower Management
    – Optimize people productivity by manpower planning and implementation to achieve target and maximum       productivity.
    – Ensure efficient leadership to direct the Line/Department towards Company’s business strategies.
    – Monitor subordinates’ attendance and attire.
    – Approve duty roster, shift plan raised by subordinates.
    – Be responsible for subordinates’ performance.
    – Take part in recruitment & selection activities for Line/Department’s staffing.
    – Motivate, train & develop staff in order to encourage their professional development.
    – Identify potential staff for succession planning purposes.
    – Build and promote team work spirit

  5. Rules and Regulations

         – Follow all working procedures, the company’s policies, rules and regulations.

         – Check, monitor, remind and guide all subordinate to follow the rules and regulations.

  1. Other duties

         Other tasks or responsibilities as assigned by Store Manager or Senior General Manager – Merchandising

Job Requirements:

* Qualifications & Experience:
– University graduate.
– At least 5 years of experience, including 2 years experience as Cashier Manager or 3 years of experience as Chief Cashier in Supermarkets/Shopping centers.

* Knowledge, Skills & Behaviors:
– Fluency in Vietnamese and English languages (both written and oral).
– Computer literacy: Word, Excel, Power Point.
– Strong counting and calculation skills are required.
– Customer service skills: Customer service minded.
– Team work skill: Actively promote team work.
– Leadership: Acting leadership by example.
– Persuasion: Ability to persuade others in specific situations.
– Reasoning ability: Ability to definite problems. Ability to solve practical problems and deal with difficult situations.
– Good planning skill, especially regarding to manpower.

* Other requirements:
– Be able to work at shift & on Public holidays.
– Have ability to relocate to other Stores as per Company’s assignment is a plus.

Please send your updated CV to: Ms. Doan – doan.pham@aeon.com.vn

 

[AEON MaxValu] Store Manager – New Supermarkets open in 2021

Purposes & Scope of the Role:

Be responsible for smooth store operations with effective, profitable results. Ensure that efficient leadership, comfortable, open working environment, and staff performance meet the requirements.

Working locations: 

  1. Huyndai Store: Ha Dong District – Hanoi
  2. Comatce Store: Thanh Xuan District – Hanoi
  3. Rivera Store – Thanh Xuan District – Hanoi 

Key Responsibilities:

Operations

  • Ensure that store’s daily operation is ready for business.
  • Ensure all company properties are in serviceable condition.
  • Monitor stock levels and its movement to minimize “out of stock” situation but to maximize sales.
  • Set up and monitor all working procedures in order to provide and maintain good customer service to customers.
  • Be responsible for customer complaints and take appropriate steps to solve such complains promptly.
  • Ensure that reports & invoices are timely submitted to Head Quarter for onward processing.
  • Hold regular meetings and discussions with staff to review performance and process of the store and inform staff about company policies, plans & directions.

Administration

  • Ensure that all store accounting and administrative manuals and procedures are being complied.
  • Approve and authorize all relevant documentation for timely submission to Head Quarter.

People management and development

  • Build teamwork spirit among staffs.
  • Train and supervise all levels of store staffs, provide product knowledge advice and guidance with the aim to develop a knowledgeable and efficient workforce.
  • Evaluate staff performance and make appropriate fair recommendations for promotions or disciplinary actions when necessary.

Rules and Regulations

  • Ensure that all working procedures, the company’s policies, rules and regulations applied in the store are in accordance with the law and strictly followed by staffs, promoters and security guards.
  • Maintain safe working conditions for employees and customers; solve safety concerns quickly.

Sales and profits

  • Responsible for sales target for daily/weekly/monthly and annual achievement
  • Work towards achieving financial objectives set by the management board by preparing an annual budget; scheduling expenditures; analyzing variances & initiating corrective actions.
  • Maintain controllable expenses within the budget set for the store.
  • Responsible for Profit and Loss of the store.
  • Control shrinkage level within the budget.
  • Understand markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.

Other duties

Perform additional duties as assigned by the Operation Manager.

Job Requirements:

Qualifications & Experience:

  • University/ College graduate.
  • Two years of experience in retail store management.

Knowledge, Skills & Behaviors:

  • Knowledgeable of retail background.
  • Good command of English.
  • Demonstrated abilities to build effective teams and motivate employees.
  • Strong initiative and leadership skills.
  • Good problems solving skills.
  • Ability to adapt quickly and react positively to business needs and changes in strategies.
  • Computer literate (good skill in Microsoft Office software).

Other requirements:

  • Be able to work at shifts & public holidays.
  • Have ability to relocate to other Stores as per Company’s assignment is a plus.

Please send your CV to email tuyendung.hn@aeon.com.vn. Thank you!

[AEON Hải Phòng] Division Leader, Grocery – Trưởng Quầy Thực Phẩm Khô

1. Trách nhiệm chính

– Chịu trách nhiệm về doanh số bán hàng của bộ phận, lợi nhuận, thất thoát
– Quản lý kho bãi và khu vực bán hàng
– Quản lý nhân viên bao gồm: Trưởng nhóm (G2), nhân viên (G1), Promoter
– Làm báo cáo, kế hoạch bán hàng, phân công nhiệm vụ cho các bạn nhân viên.
– Tuân thủ các công việc khác theo sự chỉ dẫn của cấp trên

2. Yêu cầu chung

– Tốt nghiệp Cao đẳng trở lên
– Thành thạo tin học văn phòng
– Có ít nhất 3 năm kinh nghiệm liên quan trong lĩnh vực bán lẻ
– Có thể xoay ca, đi làm vào Lễ, Tết
– Giao tiếp Tiếng Anh thành thạo là một lợi thế

3. Quyền lợi

– Hỗ trợ bữa ăn ca miễn phí tại canteen công ty
– Thưởng lương tháng 13, MBO
– Chiết khấu khi mua hàng tại Aeon
– Tham gia BHXH, BHYT, BHTN theo quy định
– Cơ hội tham gia các khóa đào tạo phát triển bản thân và các kỹ năng do công ty tổ chức

Ứng viên quan tâm vui lòng gửi CV đến email BP Tuyển dụng – hr.lechan@aeon.com.vn

Group Leader – Glam Beautique & Wellness (Giga Mall Thủ Đức & Canary Bình Dương)

Main duties:

1. Operations duties
a. Merchandise management
– Supervise General Staff to ensure:
• Merchandise is fully replenished, in good conditions & quality.
• All the display merchandise is according to schematic plan or instructions from supervisor/Merchandiser and all the price between display merchandise and price card is tally.
• Price checking on POS/SST and changing price label (if necessary) is completed before store opened.
– Order stock directly with Supplier and receive stock from MMD.
– Manage stock inventory and repeat order when inventory drops to a specific level. Return and exchange damaged goods.
– Support Foodline with monthly Stock Take as directed by supervisor.
– Attend bi-annual Stock Take as scheduled.
b. Non-merchandise management
– Supervise General Staff to ensure:
• Operational equipment, lighting and fixtures (gondola, wagon, shelves, etc.) are in good conditions
• Sales floor is kept clean & tidy.
• Fire safety procedure is carried out properly.
– Order POP, execute POP exhibition, check POP to ensure correct and adequate information
– Execute floor opening and closing
– Check and verify variances in stock & sales figures after Stock Take and make report to Line Manager
c. Customer service
– Provide good customer services to encourage “plus selling”. Be polite and listen alternatively to customer needs.
– Get information and introduce to customers about new arrivals, promotions, policies regarding to payment, returns/exchanges, etc.
– Handle complaints from customers or complaints raised by General Staff and promoters, difficult and complicated sales.
– Follow Company’s Rules on Customer Service (greeting, smiling, bowing and attitude towards customers).

2. Sales and Profits
– Co-ordinate with Suppliers to execute promotion schemes.
– Identify low sales items and not good quality. Estimate consumer demands and advise merchandising dept.
– Keep records of purchase orders, sales. Report periodically about top sales, promotion sales results, market survey/competitor survey.
– Provide every day sales figure of concess counter for promoters
– Support cashier in return/exchange merchandise as required.

3. Manpower management
– Plan and prepare duty roster, shift plan and assign subordinates on duty.
– Ensure sufficient manpower during business in ad-hoc situations.
– Ensure General Staff and Promoters’ attendance and attire.
– Be responsible for General Staff’s performance.
– Identify and reduce unnecessary tasks to increase staff productivity.
– Regularly train and motivate subordinates in daily works.
– Identify potential staff for succession planning purposes.
– Build and promote teamwork spirit”

4. Customer service
– Provide advices and good customer services to encourage “plus selling”. Be polite and listen alternatively to customer needs.
– Get information and introduce to customers about new arrivals, promotions, policies regarding to payment, returns/exchanges, etc.
– Deal with complaints from customers, in case no solution is met, raise issues to Group Leader/Key staff
– Register member card for customer (check customer ID card, give form to customer, register member card )
– Do skin analysis/ gift wrapping for customers.”

5. Rules and Regulations
– Follow all working procedures, the company’s policies, rules and regulations.
– Check, monitor, remind and guide General Staff and Promoters to follow the rules and regulations. ”

6. Other duties

– Closing floor in charge.
– Support other departments as necessary.
– Other tasks or responsibilities as assigned by direct Division Leader, Operation Deputy Manager/ Manager, General Manager.


Job requirements:
1. Qualification and Job Requirements.

– College or Technical School graduate.
– At least one-year related experience in retailing business or supermarket environment.
– Good communication, problem solving and leadership skills.
– Customer focused.
– Self-disciplined with ability to work independently.
– Good presentation and sales skill.
– Computer literate (Word, Excel & Powerpoint).
– Ability to communicate in English (verbal & written).

2. Preferred skills.

– Be able to work at shift & on Public holidays.
– Have ability to relocate to other Stores as per Company’s assignment is a plus

Please send your CV to Ms. Yến Bình – binh.vo@aeon.com.vn

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