[HCM] OPERATION EXECUTIVE (E-COMMERCE DEPARTMENT)
Primary Objective:
- Improve operations and service in Omni to enhance skills and improve revenue for online sales
- Improve the operation procedure at store to bring customers convenience and comfort when shopping
- Completed signed- jobs by EC Operation Deputy Manager
Key Activities:
- Operation management
- Procedure
- Improvement
- Support
Roles and responsibilities:
1. Operation management (40%)
- Deeply understand about systems and the logic of each one to maximize the efficiency and minimize the errors in operation
- Receive the program of MD, MKT monthly and brief to all stores
- Propose top items, top sales and activities to MKT, MD after analyzing & discussing with store site
- Implement activities to achieve Omni sale target.
- Manage the content & display on the website/3PLs app so as to update & fix ASAP
- Learn best practices from 1 store and apply to other stores in terms of operation
- Take care of the hotline to ensure all customer responses are answered correctly & timely
- Make the monthly report sales, issues & solutions an overview report of Omni channel
2. Procedure (30%)
- Check and monitor operation, urge reminders to ensure compliance with the procedure
- Make & revise the operation flow & procedure for system, process, service, equipment….
- Make & revise training documents timely
- Make & revise OJT timely
3. Improvement (15%)
- Observe and listen to problems from the store to give solutions quickly
- Innovate existing processes and procedures to ensure operate smoothly
- Survey competitors & make a report to compare the weak point & strong point so as to improve next time
- Apply technology in operating to increase productivity
- Improve picking and packing process so as to speed up orders processing
4. Supporting (15%)
- Support the store when there are problems related to online sales: product, system and operation
- As a connection between HQ & stores to help the store achieve goals
- Support to clearly explain the problems in the procedure so that the store always does it right
- Call support from HQ to support Omni in peaktime
Qualification and Job Requirements
- University/ College degree
- Good command of spoken and written English
- Good communication skill
- Have experience in writing manuals, operating procedures
- Abilities to use office (word, excel, power point,….)
- Detail oriented and be able to handle multi-tasks
- Be able to go business trip if needed
- Has experiened working in the field of Ecommerce is an advantage
Preferred skills
- Negotiation skills
- Agile
- Technology savvy
- Proactive
Working Location: AEON VIỆT NAM Head Quarter – 30 Tan Thang, Son Ky Ward, Tan Phu District, HCMC
Email for applying: tu.cam.nguyen@aeon.com.vn (Ms. Cẩm Tú – TA. Dept).
Job Overview
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