[Aeon Hà Đông] Trưởng nhóm Bán hàng đa kênh (Group Leader Operation – Omni Channel)

I.Mô tả công việc

1. Quản lý & bán hàng trực tuyến
– Quản lý nhóm xử lý các đơn hàng trực tuyến hàng ngày để hoàn thành tất cả các đơn hàng kịp thời với chất lượng công việc hiệu quả.
– Đảm bảo mọi thắc mắc của khách hàng từ nhiều điểm tiếp xúc khác nhau (đường dây nóng, email, bình luận và tin nhắn trên trang) được xử lý kịp thời với cách thức phù hợp.
– Đào tạo nhân viên về quy trình, quy trình, giám sát đơn hàng, dịch vụ khách hàng, v.v….
– Tuân thủ các chỉ số hiệu suất chính (Doanh thu bán hàng, số lượng Đơn hàng, % hủy trước & sau khi bàn giao để giao hàng).
– Quản lý và phân bổ ca làm việc & thời gian làm việc của nhân viên để xử lý tốt nhất mọi đơn hàng và yêu cầu từ khách hàng.
– Phối hợp với các bộ phận liên quan (Vận hành, kho bãi, Vận tải, Kế toán…) để cung cấp sản phẩm của công ty đến khách hàng một cách hiệu quả & hiệu quả.
– Ghi lại và theo dõi các vấn đề trong kênh Omni tới tất cả các bộ phận liên quan để đưa ra quyết định kịp thời.
2. Dịch vụ khách hàng
– Quản lý yêu cầu của khách hàng trên tất cả các kênh trực tuyến với khả năng phản hồi nhanh chóng và phù hợp.
– Cập nhật tất cả các vấn đề liên quan đến đơn hàng để tiếp tục phối hợp với khách hàng.
– Theo dõi kết thúc, nhận xét, phản hồi và báo cáo của khách hàng.
3. Kiểm soát chi phí
– Làm thế nào để cải thiện hiệu quả quản lý theo giờ làm việc cho nhân viên (bán hàng, người lấy hàng).
– Quản lý vật tư, thiết bị hợp lý.
4. Các quy tắc và quy định
– Tuân thủ các chính sách, nội quy và quy định của công ty.
– Kiểm tra, giám sát, nhắc nhở và hướng dẫn nhân viên thực hiện công việc đúng deadline.

II.Yêu cầu:
– Tốt nghiệp Cao đẳng
– Có ít nhất 1 năm kinh nghiệm ở vị trí Quản lý
– Hiểu biết tốt về Bán hàng thương mại điện tử (thị trường thương mại nói chung và bán hàng)
– Tư duy phản biện, tư duy logic tốt
– Yêu cầu kỹ năng Microsoft Office
– Có khả năng đọc, viết tiếng Anh.

III. Quyền lợi:

– Lương cạnh tranh

– Hỗ trợ bữa 1 bữa ăn tại canteen

– Phụ cấp xăng xe, chuyên cần

– Bảo hiểm sức khỏe dành cho nhân viên

– Thưởng lương tháng 13

– Tham gia BHXH, BHYT, BHTN theo đúng quy định của Luật

– Chiết khấu khi mua hàng

– Khám sức khỏe, du lịch hằng năm

– Thưởng hiệu quả công việc

– Hỗ trợ bảo hiểm sức khỏe dành cho người thân

– Chương trình tài trợ học phí, đào tạo và phát triển năng lực

IV. Thông tin ứng tuyển
Ứng viên vui lòng gửi CV qua mail: quyen.tran@aeon.com.vn (Ms.Quyen)

[HCMC] Merchandising Executive (E-commerce)

1. Responsibilities

Work and align with Category Manager to plan category development in term of new assortments/ brands growth/ sellers

– Work closely with Offline-channels’ MD team to ensure a rich assortment of products to the E-commerce target customers.

– Carry out E-commerce Category Management (E-CAT), and promote AEON’s Private Brands and other exclusive brands

– Ensuring Category achieve sales target and Gross Profit for monthly, quarterly and annually

– Develop brand/ seller, Be responsible for Supplier management, negotiation of payment terms, rebates etc.

– Engage with the brands to join the campaign (exclusivity, traffic, always on promotion)

Developing strong analytics to evaluate daily/weekly/monthly performance and optimizing further marketing, pricing and product selection

– Research, analyze and evaluate the market to identify customer’s needs and product/range opportunities.

– Ensure products being available and more variety to meet online Shopper needs

– Understand data points to provide insights to brands regarding sales performance and operational improvements

– Monitor and improve Sales and Gross Profit of department in-charge with detailed and on-time reports

Prepare and implement seasonal/weekly promotion plans, campaigns and initiatives to drive sales

– Involve in platform campaigns and create individual campaigns for Category and brand partners

– Creating ideas to promote products, brands,…

Work closely with internal teams (eg: marketing, content, accountant,…) to optimize the project activities

– Support other members in Sales activities, when necessary, to achieve organizational targets.

– Do weekly Market & Competitor survey,

– Train & Mentor assistant, sales staffs in your department

– Perform other tasks assigned by EC Manager

2. Qualifications & job requirements

  • College or University degree, preferably in Economics, Business Management or related subjects
  • How to calculate cost, profit, basic account is preferable
  • Self-disciplined with ability to work independently and under pressure
  • Customer-oriented mindset
  • Fluency in Vietnamese and English languages with intermediate level (both written and verbal)

    Working location: HQ – 30 Tân Thắng, Sơn Kỳ, Tân Phú, HCM
    Please send CV to email: tu.cam.nguyen@aeon.com.vn

[HCM E-COMMERCE] DIGITAL MARKETING PERFORMANCE OFFICER

JOB DESSCRIPTION:

  1. Primary Objective:
  • Support to research on latest marketing solutions, social media and market trends about products, promotions, e-merchandising and creative productions. 
  • Support to develop campaign plans and initiatives to achieve target with internal teams
  • Support to manage Agency and Partners

     2.Roles and responsibilities:

  1. Manage Digital Agency performance:
    • Coordinate work and information between internal departments and Agency
    • Monitor performance from Agency following aligned target and KPI.
    • Collaborate with Agency to research initiatives and apply to AEONESHOP.
    • Conduct requested analysis and report related to digital performance to find rooms for improvement

      2. Develop Online Activities following E-commerce Strategy and Plan

    • Conduct requested research and analysis to find the appropriate practice for AEONESHOP
    • Develop online activities plan over Periods and Campaigns.
    • Monitor activities performance and conduct report
    • Synthesize key learnings for the upcoming plan.

     3.Cooperate with partners from different sectors (Affiliate, Branding, Payment,..) to deliver plan and improve performance:

    • Research and find E-commerce partners as requested.
    • Collaborate to understand their offers and suggest application to AEONESHOP.
    • Monitor performance and propose improvements

JOB REQUIREMENT:

    • Bachelor’s Degree in Business majors (Marketing, Administration, International, E-commerce,…)
    • 1-2 Years Experience in Marketing or E-commerce.
    • Ability to use standard office software (MS Office) efficiently.
    • Having knowledge of Digital Marketing in general.
    • Having knowledge of E-commerce Promotions and E-merchandising
    • Ability to analyze data.
    • Strong Written and Verbal Communication Skills

APPLY: Please send CV via mail luan.lai@aeon.com.vn /  0763219411 (ZALO)

[E-Commerce] Digital Marketing Executive

Primary Objective:
– Develop a long-term SEO plan to increase keyword rankings and organic search traffic
– Monitor vendor and agency to archive our KPI
– Manage the website to implement E-commerce tasks
– Monitor and create digital report

Roles and responsibilities:
SEO:
– Develop a long-term SEO plan to increase keyword rankings and organic search traffic
– Work with the agency to ensure SEO best practices are properly implemented
– Build and manage other resources to grow and drive results for the entire Digital system: Google Maps, PBNs, Youtube, Website…
– Audit and plan to implement on-page and off-page strategies in order to help increase website rankings on multi-platform
– Provide SEO analysis and recommendations in coordination with elements and structure of websites and web pages.

Website management:
– Monitoring operation website such as setting up a promotion, new features, layout arrangement, helpdesk…
– Coordination between website vendor and internal team to solve issues, invented new features
– Data analysis to suggest new ideas increasing UX/UI to attract users

Other duties:
– Make/Support to do report related E-commerce needs
– Participate in developing and implementing Digital items in the project by industry/campaign (new industry launch, new product, master communication plan…)

 
Requirement:

Qualification and Job Requirements:
-College or University degree (Relate with Marketing/ E-Commerce is a plus)
-Google Analytics certificate is must-have
-At least 03 year experience in similar position.
-Experience working with Figma, Xd, Sketch or equivalent.
-Basic web development knowledge: HTML5, CSS3, and JavaScript is a plus.
-Great understanding of user experience, style guidelines, design process and creative workflow.
-Well-versed in the Microsoft Office.
-Experience working with popular keyword tools (Search Console, keywordtool.io, ahrefs, etc).

Preferred skills:
-Fluency in Vietnamese and English languages (both written and oral).
-Good presentation skill is a plus.
-Office Computing literate.
-Be able to work well in teamwork and independently & problem solving.
-Timeline & project management.
-Ability to work well in a fast-paced environment with many priorities and time deadlines.

[Ha Noi] E-Commerce Accounting Officer

Primary Objective:

An Ecommerce Accounting Officer is responsible for scanning online orders before handling to packing & delivering services.

  • Responsibly with accuracy of online orders quantity, amount, promotion & payment details.
  • Handle online order in daily basis to complete all orders in time with effective quality of work.
  • Escalate of all problems/complains to assure customer are satisfied with shopping experience.
  • Ensure debt tracking with supplier.

Roles and responsibility:

Scan sale
– To handle online orders in daily basis to complete all orders in time with effective quality of work.
– Receive goods from team sales, check actual goods on SKU-quantity-packaging-price products with SO to scan sales.
– Arrange the set of documents delivered to customers, and the set of documents for internal storage- To continuously optimize order processing process, monitor delivering services and handle return, refund, exchange requests from customers properly.
– Coordinate with related departments (Operators, Picker, Packer, Delivery Services…) to deliver company’s products to customers effectively & efficiently.
– Make verbal or written daily, monthly reports related to sales e-commerce.
Issue invoice
– Check payment (Payment Gateway) from Sales Order before issuing invoice
– Issuing invoice: check Customer information (Tax code, address…)

Revenue tracking
– Coordinate to Store Accountant/ Operation Dept to ensure E-Commerce Accounting completes assigned tasks and compliance with Tax and COC
– Debt tracking with supplier : Sagawa, Ninja Van, Ahamove,…
+ Tracking order status
+ Report on debt and have a way to handle outstanding debts, thereby proposing measures to improve the debt situation, to avoid the risk of money
– Aggregating and distributing payment gateway’s revenue.

Return & Refund Handling
– Receive canceled goods from shipping companies, check the quality and quantity of goods before handling to related departments.
– Canceling goods on the POS.
– Issue refund requests & follow, tracking the process from end to end, to make sure all customers receive refund amount in time.

Rules and Regulations
– Follow approved project development strategy
– Follow company’s policies, rules and regulations.
– Check, monitor, remind and guide subordinates to contribute work follow deadline

– Other tasks or responsibilities as assigned by E-commerce Deputy Manager.

Requirement:

  • Graduated University/College in Accounting/Finance
  • At least 1 years experience in same position.
  • Good understanding of Ecommerce & Accounting.
  • Prefer having experience working for retailers, e-commerce platforms.
  • Microsoft Office & POS skill required.
  • Intermediate English.
  • Can work on shift (8.30 – 17.30; 10.00 – 19.00), Tet, Holiday

Preferred skill:

  • Strong organizational communication & listening skills.
  • Self-disciplined with ability to work under pressure
  • Strong team-work and interpersonal skills.
  • Attention to details.

Working place: Ha Noi Office – AEON Long Biên – 27 Road. Cổ Linh ward, Long Biên district, Hà Nội.

APPLY: Please send CV via mail luan.lai@aeon.com.vn /  0763219411 (ZALO)

[HCM] E-Commerce UX/UI Designer Specialist

Primary Objective:

  • Fully responsible UX/UI design for website, mobile app of AEON ESHOP.
  • Doing and updating latest trending to our team about user behavior, design model … to ensure that engage and gain user experiences.
  • Working with our team to create UX/UI proposal.

Key Activities:

  • Based on business objectives and customer behavior make a UX/UI proposal
  • Designing UX/UI asset for website/mobile app.
  • Supporting others staff such as video filming, photoshoot, venue setup, others design …
  • Training/doing workshop to update newest trending design to our team.

Roles and responsibilities:

1.Making proposal and designing UX/UI for Website, Mobile app (60%)

  • Creating user-centered designs by understanding business requirements and user behavior
  • Work with internal team to design UX/UI concept for AEON ESHOP
  • Incorporating customer behavior, usage metrics, and usability findings into design in order to enhance user experience.
  • Creating user flow to improve user experiences.

2.Supporting (30%):

  • Design other digital assets if needed such as banners, videos, venue setup …
  • Design landing page to run campaign.
  • Other tasks assigned by EC Manager.

3.Other duties (10%):

  • This job description will be reviewed yearly to adapt with business’ demand.
  • Training/doing workshop to update newest trending design to our team.

Requirement

Qualification and Job Requirements:

  • College or University degree
  • At least 02 year experience in similar position
  • Great understanding of user experience, style guidelines, design process and creative workflow
  • Experience working with Figma, XD, Sketch or equivalent
  • Ability to work well in a fast-paced environment with many priorities and time deadlines
  • Good presentation skill is a plus.
  • Basic web development knowledge: HTML5, CSS3, and JavaScript is a plus.

Preferred skills:

  • Ability to communicate in English.
  • Office Computing literate.
  • Teamwork & problem solving.

APPLY: Please send CV via mail luan.lai@aeon.com.vn

[HCM] E-Commerce Sales Manager

Primary Objective:

“We are developing into No.1 Omni-channel by 2025, carrying the goal of “implementing a new next-generation business” that contributes profits to the company through e-commerce”

The EC MD & Marketing manager will be responsible for the following roles;

  • Achieve growth and hit sales targets of EC channels
  • Design and implement strategic sales & media performance plans and ensure a strong SEOranking/social on Own EC.
  • Prepare sales forecast for each product(Particularly key product) in all sales channel
  • Manage recruiting/KPI. objectives setting. coaching. and performance monitoring of Marketing team and Merchandising teams.
  • Work with internal and external stakeholders, including GMs and product managers, to develop/design marketing and product strategies for the new system.

Job Description:

1.Sales executions (40%):

  • Perform inventory & sales channel management. Understand product’s positioning and important metrics in comparison with market and competitors
  • Perform pricing and develop promotional campaign to generate sales.
  • Implement marketing campaign, optimize impression, and regulate marketing budget
  • Track and analysis the market information & competitor dynamics to provide the necessary tactics
  • Conduct, execute the business plan to achieve the sales target and prepare sales forecast for each product in all sales channel.
  • Coordinate and work with other departments (Head Quarter MD, Operation…) for smooth running of sales operation.
  • Organic and Ads and content quality management and improvement as a tool to improve sales efficiency.

2.Portfolio Management and Development (20%):

  • Build deep understanding of market and competition landscape, product P&L, product strength and weakness, product positioning in the portfolio to decide the strategy and tactics for bigger market share and profit.
  • Understand the product pricing and costing and how pricing strategy can effect the portfolio and product positioning.
  • Conduct market research, initiate & propose new product ideas, identify new market to enter and occupy market share and responsible for developing & executing launching plan.
  • Continuously update above understanding and planning to react with changes.

3.Team management (20%):

  • Manage the team of sales executive on daily operations, be responsible for overall performance of the whole category/ sub-category.
  • Build the and improve the input and output metrics (ranking, glance view, conversion rate, revenue, stock turnover, P&L…) of sales performance.
  • Train, develop team through continuous improvement of strategy, tactics and executions.
  • Working with BI team to prepare sales report & analysis (result-oriented) by week, month and quarter.
  • Consult GM on improvement in process, system, measurement using data and research.

3.General Department Management (20%)
Planning and Budgeting: Planning, budgeting and proposing by breaking down the duties into groups, making budgets (Yearly and Monthly) and clarifying ROI to the supervisor, for hiring employees and/or implementing any necessary assets to purchase and/or activities to be made for achieving the duties.

Watching Status: Grasping the progress of various activities, management and controlling status to ensure that those are carried out as planned or budgeted, and improving its performance.

Dealing Contracts; Upon approvals from the direct supervisors, proposing to select partners/vendors/suppliers to negotiate, negotiating, deciding, making into and drafting agreements/contracts, and issuing any necessary letters or documents to either internal or external regarding any activities to fulfill the department duties, obligations and responsibilities.

Maintenance of Policies and Regulations: Investigating, checking, auditing, creating, maintaining, keeping in effective and proposing any policies, regulations or rules related to the department duties, obligations and responsibilities; then upon approvals from the direct supervisors, installing, implementing, enforcing and amending any such policies, regulations or rules.

Supervising Staffs, Subordinates and Members; Planning and maintaining all staff activities, jobs, duties and working schedules (including shift planning, in and out administrations, overtime, and business trip) in the department.

Education for Improvements: Planning, educating and improving all staffs’ knowledge and techniques by evaluating performance through creating CDP, then promoting if any staffs are met to be knowledgeable enough, with good humanities and performance, to become superiorly.

MBOs: Planning and supervising staffs to establish the yearly MBO and evaluating every half year.

Enforcing Company Policies, Rules and Regulations:

  • Supervising all staffs in the department to enforce following AEON basic policies/ethics and complying laws and regulations suitable and sufficient enough as a business person by education.
    Information Delivery to Staffs;
  • Communicating with and delivering any necessary information to, the staffs in the department for carrying out their duties.

Reporting Duties;

  • Establishing and maintaining an appropriate reporting line from all staffs in the department, and report to and/or seek consultation from the supervisor and/or any other departments if necessary.
    Understandings of Law and Regulations;
  • This department is specialized for ECPT matters, and it must understand sufficient enough regarding any laws and regulations regarding ECPT activities including but not limited to disposals, environments and charities

Others: Any other activities or matters related to the department, or ordered from the supervisor and/or company from time to time.

Requirement:

Qualification and Job Requirements:

  • University bachelor’s degree in related field
  • Minimum 5 years of progressive experience in leading e-commerce strongly preferred(retail or FMCG category)
  • Applicants must be good in English, specifically in verbal and writing and reading skills.
  • Demonstrated leadership ability to effectively negotiate internally and externally to build consensus.
  • Experience in Digital/ Performance Marketing
  • Have logical thinking and strong problem-solving skills. Quick learner and adapter
  • Must be team-oriented and self-motivated.
  • Great sense of integrity, responsibility and urgency.

Preferred skills

  • Project management skills
  • Strong negotiation skills for external affairs including authorities and governments
  • Strong knowledge of presentation skills and choosing appropriate words as both verbal and writing skills

APPLY: Please send CV via mail luan.lai@aeon.com.vn

[HCM] E-Commerce Operation Manager

Primary Objective:

‘We are developing into No.1 Omni-channel by 2025, carrying the goal of “implementing a new next-generation business” that contributes profits to the company through e-commerce.

The EC Operation manager will be responsible for the following roles:

  • Ensure that the day-to-day operations of the ecommerce business are running efficiently and effectively
  • Wide range of cross-functional operational processes and facilitates efficient collaboration between operations, commercial, finance as well as third-party logistics partners and vendors
  • Manage recruiting, objectives setting, coaching, and performance monitoring.
  • Work with internal and external stakeholders, including GMs and product managers, to develop/design marketing and product strategies for the new system.

Job Description:

1.Operation end to end process (from inbounding to delivering to end customers and manage returns) (50%):

  • Manage and monitor workflow and day to day operations to compliance with internal and external regulations and policies/processes/service level agreements.
  • Study all operational reports executed by team to detect issues or needed improvements and provide directions to team (Daily/weekly/monthly/quarterly)
  • Monitor the performance metrics of different reporting teams and take necessary actions to improve
  • Study and clearly understand about own used systems and the logic of each ones to maximize the efficient and minimize the errors that impact to day to day operation
  • Support to build and implement SOPs or new way of working to ensure the consistency and effective of operational processes.

2.People and team(Operation/CS/Delivery/Accounting) management (30%)
Trouble-shooting and decision making

  • Establish clear goals and expectations and hold team members accountable to expectations
  • Lead and coach the team to ensure accuracy and efficiency in all operational processes
  • Identify team’s development needs & drive improvement plans so the team is able to deliver the expected results in consistent manner
  • Investigate the rootcause of issues and evaluate all affecting factors to have clear and full picture
  • Make decision after considering pros and cons of each solutions; situations and consequences
  • Seek and build preventive action to avoid the issue/problem happens again.

3.General Department Management (20%)
Planning and Budgeting;

  • Planning, budgeting and proposing by breaking down the duties into groups, making budgets (Yearly and Monthly) and clarifying ROI to the supervisor, for hiring employees and/or implementing any necessary assets to purchase and/or activities to be made for achieving the duties.
    Watching Status
  • Grasping the progress of various activities, management and controlling status to ensure that those are carried out as planned or budgeted, and improving its performance.
    Dealing Contracts;
  • Upon approvals from the direct supervisors, proposing to select partners/vendors/suppliers to negotiate, negotiating, deciding, making into and drafting agreements/contracts, and issuing any necessary letters or documents to either internal or external regarding any activities to fulfill the department duties, obligations and responsibilities.

Maintenance of Policies and Regulations;

  • Investigating, checking, auditing, creating, maintaining, keeping in effective and proposing any policies, regulations or rules related to the department duties, obligations and responsibilities; then upon approvals from the direct supervisors, installing, implementing, enforcing and amending any such policies, regulations or rules.
    Supervising Staffs, Subordinates and Members;
  • Planning and maintaining all staff activities, jobs, duties and working schedules (including shift planning, in and out administrations, overtime, and business trip) in the department.
    Education for Improvements;
  • Planning, educating and improving all staffs’ knowledge and techniques by evaluating performance through creating CDP, then promoting if any staffs are met to be knowledgeable enough, with good humanities and performance, to become superiorly.
    MBOs;
  • Planning and supervising staffs to establish the yearly MBO and evaluating every half year.
    Enforcing Company Policies, Rules and Regulations
  • Supervising all staffs in the department to enforce following AEON basic policies/ethics and complying laws and regulations suitable and sufficient enough as a business person by education.
    Information Delivery to Staffs;
  • Communicating with and delivering any necessary information to, the staffs in the department for carrying out their duties.

Reporting Duties;

  • Establishing and maintaining an appropriate reporting line from all staffs in the department, and report to and/or seek consultation from the supervisor and/or any other departments if necessary.
    Understandings of Law and Regulations;
  • This department is specialized for ECPT matters, and it must understand sufficient enough regarding any laws and regulations regarding ECPT activities including but not limited to disposals, environments and charities.
    Others.
  •  Any other activities or matters related to the department, or ordered from the supervisor and/or company from time to time.

Requirement:

Qualification and Job Requirements:

  • University degrees (knowledge of statistics preferable)
  • 4 years over e-commerce experience in Store or Warehouse Operations / Distributions / Logistics in FMCG or Logistics Industry.
  • Experience in managing Suppliers / 3rd Party Logistics (3PL) Partners / Transporter.
  • Ability to trouble shoot & provide solutions for Fulfillment & Store & Distributions activities.
  • Applicants must be good in English, specifically in verbal and writing and reading skills.
  • Proficiency in excel application and data analysis

Preferred skills

  • Project management skills
  • Strong negotiation skills for external affairs including authorities and governments
  • Strong knowledge of presentation skills and choosing appropriate words as both verbal and writing skills
  • Strong communication skill (both verbal and written) and strong skills to collect information
  • Excellent organizing and time management skills
  • Basic risk and crisis management skills
  • Details oriented and being able to handle multi-tasks and good problem solving skill.

APPLY: Please send CV via mail luan.lai@aeon.com.vn

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