[HCM] E-Commerce UX/UI Designer Specialist

Primary Objective:

  • Fully responsible UX/UI design for website, mobile app of AEON ESHOP.
  • Doing and updating latest trending to our team about user behavior, design model … to ensure that engage and gain user experiences.
  • Working with our team to create UX/UI proposal.

Key Activities:

  • Based on business objectives and customer behavior make a UX/UI proposal
  • Designing UX/UI asset for website/mobile app.
  • Supporting others staff such as video filming, photoshoot, venue setup, others design …
  • Training/doing workshop to update newest trending design to our team.

Roles and responsibilities:

1.Making proposal and designing UX/UI for Website, Mobile app (60%)

  • Creating user-centered designs by understanding business requirements and user behavior
  • Work with internal team to design UX/UI concept for AEON ESHOP
  • Incorporating customer behavior, usage metrics, and usability findings into design in order to enhance user experience.
  • Creating user flow to improve user experiences.

2.Supporting (30%):

  • Design other digital assets if needed such as banners, videos, venue setup …
  • Design landing page to run campaign.
  • Other tasks assigned by EC Manager.

3.Other duties (10%):

  • This job description will be reviewed yearly to adapt with business’ demand.
  • Training/doing workshop to update newest trending design to our team.

Requirement

Qualification and Job Requirements:

  • College or University degree
  • At least 02 year experience in similar position
  • Great understanding of user experience, style guidelines, design process and creative workflow
  • Experience working with Figma, XD, Sketch or equivalent
  • Ability to work well in a fast-paced environment with many priorities and time deadlines
  • Good presentation skill is a plus.
  • Basic web development knowledge: HTML5, CSS3, and JavaScript is a plus.

Preferred skills:

  • Ability to communicate in English.
  • Office Computing literate.
  • Teamwork & problem solving.

APPLY: Please send CV via mail luan.lai@aeon.com.vn

[HCM] E-Commerce Sales Manager

Primary Objective:

“We are developing into No.1 Omni-channel by 2025, carrying the goal of “implementing a new next-generation business” that contributes profits to the company through e-commerce”

The EC MD & Marketing manager will be responsible for the following roles;

  • Achieve growth and hit sales targets of EC channels
  • Design and implement strategic sales & media performance plans and ensure a strong SEOranking/social on Own EC.
  • Prepare sales forecast for each product(Particularly key product) in all sales channel
  • Manage recruiting/KPI. objectives setting. coaching. and performance monitoring of Marketing team and Merchandising teams.
  • Work with internal and external stakeholders, including GMs and product managers, to develop/design marketing and product strategies for the new system.

Job Description:

1.Sales executions (40%):

  • Perform inventory & sales channel management. Understand product’s positioning and important metrics in comparison with market and competitors
  • Perform pricing and develop promotional campaign to generate sales.
  • Implement marketing campaign, optimize impression, and regulate marketing budget
  • Track and analysis the market information & competitor dynamics to provide the necessary tactics
  • Conduct, execute the business plan to achieve the sales target and prepare sales forecast for each product in all sales channel.
  • Coordinate and work with other departments (Head Quarter MD, Operation…) for smooth running of sales operation.
  • Organic and Ads and content quality management and improvement as a tool to improve sales efficiency.

2.Portfolio Management and Development (20%):

  • Build deep understanding of market and competition landscape, product P&L, product strength and weakness, product positioning in the portfolio to decide the strategy and tactics for bigger market share and profit.
  • Understand the product pricing and costing and how pricing strategy can effect the portfolio and product positioning.
  • Conduct market research, initiate & propose new product ideas, identify new market to enter and occupy market share and responsible for developing & executing launching plan.
  • Continuously update above understanding and planning to react with changes.

3.Team management (20%):

  • Manage the team of sales executive on daily operations, be responsible for overall performance of the whole category/ sub-category.
  • Build the and improve the input and output metrics (ranking, glance view, conversion rate, revenue, stock turnover, P&L…) of sales performance.
  • Train, develop team through continuous improvement of strategy, tactics and executions.
  • Working with BI team to prepare sales report & analysis (result-oriented) by week, month and quarter.
  • Consult GM on improvement in process, system, measurement using data and research.

3.General Department Management (20%)
Planning and Budgeting: Planning, budgeting and proposing by breaking down the duties into groups, making budgets (Yearly and Monthly) and clarifying ROI to the supervisor, for hiring employees and/or implementing any necessary assets to purchase and/or activities to be made for achieving the duties.

Watching Status: Grasping the progress of various activities, management and controlling status to ensure that those are carried out as planned or budgeted, and improving its performance.

Dealing Contracts; Upon approvals from the direct supervisors, proposing to select partners/vendors/suppliers to negotiate, negotiating, deciding, making into and drafting agreements/contracts, and issuing any necessary letters or documents to either internal or external regarding any activities to fulfill the department duties, obligations and responsibilities.

Maintenance of Policies and Regulations: Investigating, checking, auditing, creating, maintaining, keeping in effective and proposing any policies, regulations or rules related to the department duties, obligations and responsibilities; then upon approvals from the direct supervisors, installing, implementing, enforcing and amending any such policies, regulations or rules.

Supervising Staffs, Subordinates and Members; Planning and maintaining all staff activities, jobs, duties and working schedules (including shift planning, in and out administrations, overtime, and business trip) in the department.

Education for Improvements: Planning, educating and improving all staffs’ knowledge and techniques by evaluating performance through creating CDP, then promoting if any staffs are met to be knowledgeable enough, with good humanities and performance, to become superiorly.

MBOs: Planning and supervising staffs to establish the yearly MBO and evaluating every half year.

Enforcing Company Policies, Rules and Regulations:

  • Supervising all staffs in the department to enforce following AEON basic policies/ethics and complying laws and regulations suitable and sufficient enough as a business person by education.
    Information Delivery to Staffs;
  • Communicating with and delivering any necessary information to, the staffs in the department for carrying out their duties.

Reporting Duties;

  • Establishing and maintaining an appropriate reporting line from all staffs in the department, and report to and/or seek consultation from the supervisor and/or any other departments if necessary.
    Understandings of Law and Regulations;
  • This department is specialized for ECPT matters, and it must understand sufficient enough regarding any laws and regulations regarding ECPT activities including but not limited to disposals, environments and charities

Others: Any other activities or matters related to the department, or ordered from the supervisor and/or company from time to time.

Requirement:

Qualification and Job Requirements:

  • University bachelor’s degree in related field
  • Minimum 5 years of progressive experience in leading e-commerce strongly preferred(retail or FMCG category)
  • Applicants must be good in English, specifically in verbal and writing and reading skills.
  • Demonstrated leadership ability to effectively negotiate internally and externally to build consensus.
  • Experience in Digital/ Performance Marketing
  • Have logical thinking and strong problem-solving skills. Quick learner and adapter
  • Must be team-oriented and self-motivated.
  • Great sense of integrity, responsibility and urgency.

Preferred skills

  • Project management skills
  • Strong negotiation skills for external affairs including authorities and governments
  • Strong knowledge of presentation skills and choosing appropriate words as both verbal and writing skills

APPLY: Please send CV via mail luan.lai@aeon.com.vn

[HCM] E-Commerce Operation Manager

Primary Objective:

‘We are developing into No.1 Omni-channel by 2025, carrying the goal of “implementing a new next-generation business” that contributes profits to the company through e-commerce.

The EC Operation manager will be responsible for the following roles:

  • Ensure that the day-to-day operations of the ecommerce business are running efficiently and effectively
  • Wide range of cross-functional operational processes and facilitates efficient collaboration between operations, commercial, finance as well as third-party logistics partners and vendors
  • Manage recruiting, objectives setting, coaching, and performance monitoring.
  • Work with internal and external stakeholders, including GMs and product managers, to develop/design marketing and product strategies for the new system.

Job Description:

1.Operation end to end process (from inbounding to delivering to end customers and manage returns) (50%):

  • Manage and monitor workflow and day to day operations to compliance with internal and external regulations and policies/processes/service level agreements.
  • Study all operational reports executed by team to detect issues or needed improvements and provide directions to team (Daily/weekly/monthly/quarterly)
  • Monitor the performance metrics of different reporting teams and take necessary actions to improve
  • Study and clearly understand about own used systems and the logic of each ones to maximize the efficient and minimize the errors that impact to day to day operation
  • Support to build and implement SOPs or new way of working to ensure the consistency and effective of operational processes.

2.People and team(Operation/CS/Delivery/Accounting) management (30%)
Trouble-shooting and decision making

  • Establish clear goals and expectations and hold team members accountable to expectations
  • Lead and coach the team to ensure accuracy and efficiency in all operational processes
  • Identify team’s development needs & drive improvement plans so the team is able to deliver the expected results in consistent manner
  • Investigate the rootcause of issues and evaluate all affecting factors to have clear and full picture
  • Make decision after considering pros and cons of each solutions; situations and consequences
  • Seek and build preventive action to avoid the issue/problem happens again.

3.General Department Management (20%)
Planning and Budgeting;

  • Planning, budgeting and proposing by breaking down the duties into groups, making budgets (Yearly and Monthly) and clarifying ROI to the supervisor, for hiring employees and/or implementing any necessary assets to purchase and/or activities to be made for achieving the duties.
    Watching Status
  • Grasping the progress of various activities, management and controlling status to ensure that those are carried out as planned or budgeted, and improving its performance.
    Dealing Contracts;
  • Upon approvals from the direct supervisors, proposing to select partners/vendors/suppliers to negotiate, negotiating, deciding, making into and drafting agreements/contracts, and issuing any necessary letters or documents to either internal or external regarding any activities to fulfill the department duties, obligations and responsibilities.

Maintenance of Policies and Regulations;

  • Investigating, checking, auditing, creating, maintaining, keeping in effective and proposing any policies, regulations or rules related to the department duties, obligations and responsibilities; then upon approvals from the direct supervisors, installing, implementing, enforcing and amending any such policies, regulations or rules.
    Supervising Staffs, Subordinates and Members;
  • Planning and maintaining all staff activities, jobs, duties and working schedules (including shift planning, in and out administrations, overtime, and business trip) in the department.
    Education for Improvements;
  • Planning, educating and improving all staffs’ knowledge and techniques by evaluating performance through creating CDP, then promoting if any staffs are met to be knowledgeable enough, with good humanities and performance, to become superiorly.
    MBOs;
  • Planning and supervising staffs to establish the yearly MBO and evaluating every half year.
    Enforcing Company Policies, Rules and Regulations
  • Supervising all staffs in the department to enforce following AEON basic policies/ethics and complying laws and regulations suitable and sufficient enough as a business person by education.
    Information Delivery to Staffs;
  • Communicating with and delivering any necessary information to, the staffs in the department for carrying out their duties.

Reporting Duties;

  • Establishing and maintaining an appropriate reporting line from all staffs in the department, and report to and/or seek consultation from the supervisor and/or any other departments if necessary.
    Understandings of Law and Regulations;
  • This department is specialized for ECPT matters, and it must understand sufficient enough regarding any laws and regulations regarding ECPT activities including but not limited to disposals, environments and charities.
    Others.
  •  Any other activities or matters related to the department, or ordered from the supervisor and/or company from time to time.

Requirement:

Qualification and Job Requirements:

  • University degrees (knowledge of statistics preferable)
  • 4 years over e-commerce experience in Store or Warehouse Operations / Distributions / Logistics in FMCG or Logistics Industry.
  • Experience in managing Suppliers / 3rd Party Logistics (3PL) Partners / Transporter.
  • Ability to trouble shoot & provide solutions for Fulfillment & Store & Distributions activities.
  • Applicants must be good in English, specifically in verbal and writing and reading skills.
  • Proficiency in excel application and data analysis

Preferred skills

  • Project management skills
  • Strong negotiation skills for external affairs including authorities and governments
  • Strong knowledge of presentation skills and choosing appropriate words as both verbal and writing skills
  • Strong communication skill (both verbal and written) and strong skills to collect information
  • Excellent organizing and time management skills
  • Basic risk and crisis management skills
  • Details oriented and being able to handle multi-tasks and good problem solving skill.

APPLY: Please send CV via mail luan.lai@aeon.com.vn

[HCM] (E-COMMERCE) SENIOR DIGITAL PERFORMANCE EXECUTIVE (Cấp bậc Chuyên viên)

Primary Objective:

  • Planning and implementing digital ads platform such as Facebook, Tiktok, YouTube, Google …
  • Monitoring vendor and agency.
  • Optimize performance marketing to improve the traffic to website, improve sales and minimize media expense.

Key Activities:

  1. Based on business objectives and customer behavior make a valuable digital plan to increase web/app traffic and push the sale.
  2. Implementing digital ads with performance agency.
  3. Manage content team to deploy website content and ensure that following brand guidelines.
  4. Have experience in CRM, CDP, Automation.
  5. Optimize UX/UI to EC site & customer shopping experience.
  6. Support digital marketing activities.
  7. Other duties.

Roles and responsibilities:

1.Digital Ads (40%):

  • Make a plan to run digital ads suitable for each campaign, and each customer subject in order to support increasing brand recognition and boosting sales revenue of AeonEshop.
  • Manage the implementation and optimization of ads on platforms such as Facebook, Google, Tiktok, Instagram,…
  • Manage/ Monitor performance Ads, website experiences with the agency
  • Utilize CRM to maximize customer life time value (LTV).

2.Website (30%):

  • Analyze user behavior: Analyze and plan on improving the user interface, usser experiences (UX/UI).
  • Manage content team to deploy website content and ensure that following brand guidelines, SEO requirement, campaign.
  • Improve the usability, design, content and conversion of the company website.

3.Report (20%):

  • Take responsibility of digital reports such as weekly report, monthly report, yearly report base on website, app, digital ads.
  • Propose products, programs according to analysis from the system.

4.Other duties (10%):

  • Other tasks assigned by EC Manager
  • This job description will be reviewed yearly to adapt with business’ demand
  • Training digital knowledge to internal team

Qualification and Job Requirements:

  • College or University degree.
  • At least 01 year experience in Digital Marketing
  • Have experience manage flow setup advertising on Google/Facebook/Tiktok/Youtube
  • A basic internet and IT knowledge.
  • Ability to work well in a fast-paced environment with many priorities and time deadlines

Preferred skills:

  • Fluency in Vietnamese and English languages (both written and oral).
  • Office Computing literate.
  • Teamwork & problem solving.
  • Timeline & project management.

Why join us:

  • Work in team dynamic and international environment.
  • Work from home 1 day/week
  • Attractive salary and benefit 
  • Support meal and gasoline to work
  • 13th salary & Performance bonus yearly.
  • Training & Career development.

=> Apply via email: luan.lai@aeon.com.vn

[Hochiminh city] Ecommerce Sales Officer

KEY RESPONSIBILITIES

Online sales & management:

  • Manage the sales & operation team to handle online orders in daily basis to complete all orders in time with effective quality of work
  • Develop & train online sales team about process, flow, order monitoring, customer service,….
  • Optimize order processing process, monitor delivering services and handle return, refund, exchange requests from customers properly.
  • Develop & monitor key performance indicators (sales revenue, number of orders, % cancellation before & after handover to delivery).
  • Develop approach & train cross/ up sales per customer to increase sales.
  • Coordinate with related departments 

Customers service:

  • Manage customer enquiry for all on-line channels 
  • Escalate of all problems/complains to assure they are satisfactory resolved
  • Update all related issues regarding the orders for further coordinating with customer
  • Analyze customers’ trend, comments, feedback and report
  • Cross check with order status cancellation from delivery suppliers provide call to customers if need

Expense Control:

  • Manage the materials & delivery expense
  • Improve effective cost 

JOB REQUIREMENTS

  • College/ University Degree
  • Microsoft Office
  • Intermediate English
  • Good understanding on E-commercial sales 
  • Working location: HQ

Please send CV to Ms. Minh Phương: minhphuong.vu@aeon.com.vn

Subject: [AEON VIETNAM] APPLICATION FOR ECOMMERCE SALES OFFICER

E-Commerce Marketing Executive (AEON Eshop)

JOB DESCRIPTION

Primary Objective:

  • Optimize EC website and system to improve user experience on website
  • Optimize performance marketing to improve the traffic to website, improve sales and minimize media expense.
  • Deploy promotion, landing page, content & online activities effectively

Key Activities:

  1. Modify and maintain current EC system
  2. Optimize UX/UI to EC site & customer shopping experience.
  3. Support digital marketing activities

Roles and responsibilities:

Optimize to EC site:

  • Analyze users’ behavior: Analyze and plan on improving the user interface (UX/UI).
  • Propose products, programs according to analysis from the system for Marketing leader and MD team.
  • Improve website follow user behavior & shopping flow.
  • Statistics report statistics analyzing customer purchase behavior for superiors.
  • Optimize landing page.
  • Utilize CRM to maximize customer life time value (LTV).

Digital Marketing:

  • Manage Digital Marketing staff, Social Content Marketing staff & graphic designer staff.
  • Ensure reasonable digital costs and maintain social activities to increase website traffic.

Modify and maintain EC system:

  • Stable maintain & optimize of EC systems
  • Review & modify delivery gateway to apply with new delivery partners.
  • Review & modify payment gateway to improve the payment process on web.

Other duties:

  • Other tasks assigned by EC Manager.
  • This job description will be reviewed yearly to adapt with business’ demand.

If you are interested in this position, please send your CV to Mr. Luân via luan.lai@aeon.com.vn.

Thank you!

E-Commerce Marketing Executive (AEON Eshop)

JOB DESCRIPTION

Primary Objective:

  • Optimize EC website and system to improve user experience on website
  • Optimize performance marketing to improve the traffic to website, improve sales and minimize media expense.
  • Deploy promotion, landing page, content & online activities effectively

Key Activities:

  1. Modify and maintain current EC system
  2. Optimize UX/UI to EC site & customer shopping experience.
  3. Support digital marketing activities

Roles and responsibilities:

Optimize to EC site:

  • Analyze user behavior: Analyze and plan on improving the user interface (UX/UI).
  • Propose products, programs arcording to analysis from the system for Marketing leader and MD team.
  • Improve website follow user behavior & shopping flow.
  • Statistics report statistics analyzing customer purchase behavior for superiors.
  • Optimize landing page.
  • Utilize CRM to maximize customer life time value (LTV).

Digital Marketing:

  • Manage Digital MKT staff, Social Content MKT staff & graphic designer staff.
  • Ensure reasonable digital costs and maintain social activities to increase website traffic.

Modify and maintain EC system:

  • Stable maintain & optimize of EC systems
  • Review & modify delivery gateway to apply with new delivery partners.
  • Review & modify payment gateway to improve the payment process on web.

Other duties:

  • Other tasks assigned by EC Manager.
  • This job description will be reviewed yearly to adapt with business’ demand.

REQUIREMENT

Qualification and Job Requirements:

  • College or University degree.
  • A basic internet and IT knowledge.
  • Ability to work well in a fast-paced environment with many priorities and time deadlines.
  • At least 2 year experience in similar position.

Preferred skills:

  • Fluency in Vietnamese and English languages (both written and oral).
  • Office Computing literate.
  • Teamwork & problem solving.
  • Timeline & project management.

If you are interested in this position, please send your CV to Mr. Luân via luan.lai@aeon.com.vn.

Thank you!

Merchandising Executive – E-commerces (AEONEShop)

JOB DESCRIPTION

Primary Objective:

  1. E-commerce Merchandiser is responsible for the total Sales & GP retail merchandise performance.
  2. Stock & merchandise transfer controlling.
  3. Propose sales plan to satisfy the needs of the customers.
  4. Achieve the Department’s targets.

Key Activities:

  1. Work and align with Category Manager to plan category development in term of new assortments/ brands growth/ sellers.
  2. Developing strong analytics to evaluate daily/weekly/monthly performance and optimizing further marketing, pricing and product selection.
  3. Prepare and implement seasonal/weekly promotion plans, campaigns and initiatives to drive sales.
  4. Work closely with internal teams (eg: marketing, content, accountant, merchandising GMS…) to optimize the project activites.

Roles and responsibilities:

(40%) Work and align with Category Manager to plan category development in term of new assortments/ brands growth/ sellers:

  • – Work closely with Offline-channels’ MD team to ensure a rich assortment of products to the E-commerce target customers.
  • – Carry out E-commerce Category Management (E-CAT), and promote AEON’s Private Brands and other exclusive brands
  • – Ensuring Category achieve sales target and Gross Profit for monthly, quarterly and annually
  • – Develop brand/ seller, Be responsible for Supplier management, negotiation of payment terms, rebates etc.
  • – Engage with the brands to join the campaign (exclusivity, traffic, always on promotion)

(25%) Developing strong analytics to evaluate daily/weekly/monthly performance and optimizing further marketing, pricing and product selection:

  • Research, analyze and evaluate the market to identify customer’s needs and product/range opportunities.
  • Ensure products being available and more variety to meet online Shopper needs
  • Understand data points to provide insights to brands regarding sales performance and operational improvements
  • Monitor and improve Sales and Gross Profit of department in-charge with detailed and on-time reports

(25%) Prepare and implement seasonal/weekly promotion plans, campaigns and initiatives to drive sales:

  • Involve in flatform campaigns and create individual campaigns for Category and brand partners
  • Creating ideas to promote products, brands,…

(10%) Work closely with internal teams (eg: marketing, content, accountant,…) to optimize the project activites:

  • Support other members in Sales activities, when necessary, to achieve organizational targets.
  • Do weekly Market & Competitor survey,
  • Train & Mentor assistant, sales staffs in your department
  • Perform other tasks assigned by EC Manager

JOB REQUIREMENT

Qualification and Job Requirements:

  • College or University degree, preferably in Economics, Business Management or related subjects
  • How to calculate cost, profit, basic account is preferable
  • Self-disciplined with ability to work independently and under pressure
  • Customer-oriented mindset
  • Fluency in Vietnamese and English languages with intermediate level (both written and oral) 

Preferred skills

  • Passion of the merchandise career and E-commerce,
  • Strong analytical ability and good in data / figures.
  • Abilities to use computer, office programs and database.
  • Good communication and negotiation skills.

APPLY: Send your CV via: luan.lai@aeon.com.vn with title “NAME_MD EXECUTIVE ECOMMERCE

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