Career Tag: E-Commerce

[BD – CANARY] OMNI CHANNEL LINE MANAGER

MAIN DUTIES:

1. Online sale management

– To develop and mornitor key performance indicators ( Orders, Sales, Stock, price, …..)

– Assign, guide and supervise staff for planning, implementing and evaluating the results to ensure that all activities are operated well and on schedule.

– Oversee the resolution of any arising issues orders, system, app

– To work with related department for product content, promotion program & Media supprt for sale online promoting.

– Synthesize, analyze and report business results by program, week, month, quarter.

– To Understand online market, sale strend and customer behavior to provide suitable products for increasing sales.

– Make the sale plan base on MD’s plan, Operation Plan to achieve the target

– Analyze customer complaints to come up with solutions to bring customers satisfaction

– Propose plans to improve department, survey competitor & consumer shopping behavior

2. Cash Management

– Ensure money and documents are collected in full, exactly, on time and according to the process

– Provide solutions to ensure that debts and receivable documents are tracked in a timely manner to limit losses

3. Manpower management

– Plan Monthly Division’s duty roster and manpower schedule

– Make solution for sufficient manpower during business in ad-hoc situations

– Identify and reduce unnecessary tasks to increase staff productivity

– Take part in recruitment & selection activities for Division’s staffing

– Motivate, training and develop staff in order to encourage their professional development

– Identify potential staff for succession planning purposes

– Build and promote team work spirit

4. Expense control

– Provide solutions to optimize resources and increase productivities

– Provide tools to optimize delivery costs

– Focast and make the guidance for tool and equipment for reasonable using

5. Other duties

– Opening & closing Store

– Monitor all activities in store to ensure that store work as normal

– Other tasks or responsibilities as assigned by Store Manager

REQUIREMENTS:

– University degree

– Prefer 3 years experience as the same position

– Good communication skill

– Good command of verbal English

– Have a polite, tactful and friendly attitude

– Have good understanding of the needs of customers

– Service orientation

– Ability to solve practical problems and deal with difficult situations

Working location: Số 01 Đại lộ Bình Dương, Khu phố Bình Giao, Phường Thuận Giao, Thành phố Thuận An, Tỉnh Bình Dương

Working location: Shift

Contact: Ms. Phương – minhphuong.vu@aeon.com.vn

[HCM] MERCHANDISING OFFICER – ECOMMERCE

Job Description:

  1. Work and align with Category Manager to plan category development in term of new assortments/ brands growth/ sellers:
    –  Work closely with Offline-channels’ MD team to ensure a rich assortment of products to the E-commerce target customers.
    – Carry out E-commerce Category Management (E-CAT), and promote AEON’s Private Brands and other exclusive brands
    – Ensuring Category achieve sales target and Gross Profit for monthly, quarterly and annually
    – Engage with the brands to join the campaign (exclusivity, traffic, always on promotion)
  2. Developing strong analytics to evaluate daily/weekly/monthly performance and optimizing further marketing, pricing and product selection:
    – Research, analyze and evaluate the market to identify customer’s needs and product/range opportunities.
    – Ensure products being available and more variety to meet online Shopper needs
    – Understand data points to provide insights to brands regarding sales performance and operational improvements
    – Monitor and improve Sales and Gross Profit of department in-charge with detailed and on-time reports
  3. Prepare and implement seasonal/weekly promotion plans, campaigns and initiatives to drive sales:
    – Involve in flatform campaigns and create individual campaigns for Category and brand partners
    – Creating ideas to promote products, brands,…
  4. Work closely with internal teams (eg: marketing, content, accountant,…) to optimize the project activites:
    – Support other members in Sales activities, when necessary, to achieve organizational targets.
    – Do weekly Market & Competitor survey,
    – Perform other tasks assigned by EC Manager

 Job Requirements:

  • College or University degree, preferably in Economics, Business Management or related subjects
  • How to calculate cost, profit, basic account is preferable
  • Self-disciplined with ability to work independently and under pressure
  • Customer-oriented mindset
  • Fluency in Vietnamese and English languages with intermediate level (both written and verbal)

Working Location: Head Quarter, No. 30 Tân Thắng, Tân Phú, HCMC

Benefits:

  • 13th Salary & Performance Bonus.
  • 12 paid days off per year.
  • Meal Allowance & Gasoline.
  • Social insurance, Health insurance
  • Teambuilding, Staff Party 
  • Friendly, dynamic & flexible working environments.

How to apply: 

Email: THUY.NGUYENTHITHANH@AEON.COM.VN

Subject: Apply for Merchandising Officer – ECommerce

PIC: Nguyễn Thị Thanh Thúy

Phone: 8490147209

 

[AEON TÂN PHÚ] DIVISION LEADER – OMNI CHANNEL

Roles and responsibilities:

Online sale management
Brief all subordinates about promotion schemes to ensure clear understanding and proper execution
Oversee the resolution of any arising issues orders, system, app
Daily monitor and ensure all working tools and equipment of the section are adequate and in good conditions.
Directly resolve /Support subordinates to resolve customers’ complaints
Monitor all kinds of Online Sale reports
Follow & update online sale scheme timely
Price change follow MD & OP plan
Control stationery usage and have a cost reduction plan
Propose plans to improve department, survey competitor & consumer shopping behavior
Follow & update online sale situation frequency to Online Sale Manager/ Store Manager
Responsible for arranging and coordinating delivery to ensure orders are always delivered to customers quickly and promptly.
Cash Management
Ensure money and documents are collected in full, exactly, on time and according to the process
Ensure liabilities and receivable documents are tracked in a timely manner to limit losses
 
Manpower management
Arrange Monthly Division’s duty roster and manpower schedule
Ensure sufficient manpower during business in ad-hoc situations
Monitor Group Leader(s), General Staff’s attendance and attire
Approve duty roster, shift plan raised by Group Leader(s)
Be responsible for Group Leader(s) and General Staff’s performance
Identify and reduce unnecessary tasks to increase staff productivity
Take part in recruitment & selection activities for Division’s staffing
Motivate, training and develop staff in order to encourage their professional development
Identify potential staff for succession planning purposes
Build and promote team work spirit
 
Expense control
Propose and provide solutions and tools to optimize resources
Based on the actual situation to propose and allocate reasonable orders to optimize delivery costs
Allocate tools and equipment reasonably to save costs

Other duties
Follow all working procedures, the company’s policies, rules and regulations
Be on duty and act as Line Manager’s roles when Line Manager’s not present at work (i.e. is on leave or on business trip)
Other tasks or responsibilities as assigned by direct Line Manager and Store Manager

Qualification and Job Requirements

  • University degree
  • Prefer at least 1 year at online sale position
  • Minimum 2 years related experience is required
  • Good communication skill
  • Good command of verbal English
  • Teamwork skill: Actively promote team work
  • Leadership: Acting leadership by example
  • Computer literate: Word, Excel, Powerpoint

Preferred skills

  • Have a polite, tactful and friendly attitude
  • Have good understanding of the needs of customers
  • Service orientation: customer service minded
  • Persuasion: Ability to persuade others in specific situations
  • Reasoning ability: Ability to definite problems
  • Ability to solve practical problems and deal with difficult situations

Please send CV to Ms.Bình – HR Dept. AEON Celadon Tân Phú

Email: binh.vo@aeon.com.vn

[Aeon Hà Đông] Trưởng nhóm Bán hàng đa kênh (Group Leader Operation – Omni Channel)

I.Mô tả công việc

1. Quản lý & bán hàng trực tuyến
– Quản lý nhóm xử lý các đơn hàng trực tuyến hàng ngày để hoàn thành tất cả các đơn hàng kịp thời với chất lượng công việc hiệu quả.
– Đảm bảo mọi thắc mắc của khách hàng từ nhiều điểm tiếp xúc khác nhau (đường dây nóng, email, bình luận và tin nhắn trên trang) được xử lý kịp thời với cách thức phù hợp.
– Đào tạo nhân viên về quy trình, quy trình, giám sát đơn hàng, dịch vụ khách hàng, v.v….
– Tuân thủ các chỉ số hiệu suất chính (Doanh thu bán hàng, số lượng Đơn hàng, % hủy trước & sau khi bàn giao để giao hàng).
– Quản lý và phân bổ ca làm việc & thời gian làm việc của nhân viên để xử lý tốt nhất mọi đơn hàng và yêu cầu từ khách hàng.
– Phối hợp với các bộ phận liên quan (Vận hành, kho bãi, Vận tải, Kế toán…) để cung cấp sản phẩm của công ty đến khách hàng một cách hiệu quả & hiệu quả.
– Ghi lại và theo dõi các vấn đề trong kênh Omni tới tất cả các bộ phận liên quan để đưa ra quyết định kịp thời.
2. Dịch vụ khách hàng
– Quản lý yêu cầu của khách hàng trên tất cả các kênh trực tuyến với khả năng phản hồi nhanh chóng và phù hợp.
– Cập nhật tất cả các vấn đề liên quan đến đơn hàng để tiếp tục phối hợp với khách hàng.
– Theo dõi kết thúc, nhận xét, phản hồi và báo cáo của khách hàng.
3. Kiểm soát chi phí
– Làm thế nào để cải thiện hiệu quả quản lý theo giờ làm việc cho nhân viên (bán hàng, người lấy hàng).
– Quản lý vật tư, thiết bị hợp lý.
4. Các quy tắc và quy định
– Tuân thủ các chính sách, nội quy và quy định của công ty.
– Kiểm tra, giám sát, nhắc nhở và hướng dẫn nhân viên thực hiện công việc đúng deadline.

II.Yêu cầu:
– Tốt nghiệp Cao đẳng
– Có ít nhất 1 năm kinh nghiệm ở vị trí Quản lý
– Hiểu biết tốt về Bán hàng thương mại điện tử (thị trường thương mại nói chung và bán hàng)
– Tư duy phản biện, tư duy logic tốt
– Yêu cầu kỹ năng Microsoft Office
– Có khả năng đọc, viết tiếng Anh.

III. Quyền lợi:

– Lương cạnh tranh

– Hỗ trợ bữa 1 bữa ăn tại canteen

– Phụ cấp xăng xe, chuyên cần

– Bảo hiểm sức khỏe dành cho nhân viên

– Thưởng lương tháng 13

– Tham gia BHXH, BHYT, BHTN theo đúng quy định của Luật

– Chiết khấu khi mua hàng

– Khám sức khỏe, du lịch hằng năm

– Thưởng hiệu quả công việc

– Hỗ trợ bảo hiểm sức khỏe dành cho người thân

– Chương trình tài trợ học phí, đào tạo và phát triển năng lực

IV. Thông tin ứng tuyển
Ứng viên vui lòng gửi CV qua mail: quyen.tran@aeon.com.vn (Ms.Quyen)

[HCMC] Merchandising Executive (E-commerce)

1. Responsibilities

Work and align with Category Manager to plan category development in term of new assortments/ brands growth/ sellers

– Work closely with Offline-channels’ MD team to ensure a rich assortment of products to the E-commerce target customers.

– Carry out E-commerce Category Management (E-CAT), and promote AEON’s Private Brands and other exclusive brands

– Ensuring Category achieve sales target and Gross Profit for monthly, quarterly and annually

– Develop brand/ seller, Be responsible for Supplier management, negotiation of payment terms, rebates etc.

– Engage with the brands to join the campaign (exclusivity, traffic, always on promotion)

Developing strong analytics to evaluate daily/weekly/monthly performance and optimizing further marketing, pricing and product selection

– Research, analyze and evaluate the market to identify customer’s needs and product/range opportunities.

– Ensure products being available and more variety to meet online Shopper needs

– Understand data points to provide insights to brands regarding sales performance and operational improvements

– Monitor and improve Sales and Gross Profit of department in-charge with detailed and on-time reports

Prepare and implement seasonal/weekly promotion plans, campaigns and initiatives to drive sales

– Involve in platform campaigns and create individual campaigns for Category and brand partners

– Creating ideas to promote products, brands,…

Work closely with internal teams (eg: marketing, content, accountant,…) to optimize the project activities

– Support other members in Sales activities, when necessary, to achieve organizational targets.

– Do weekly Market & Competitor survey,

– Train & Mentor assistant, sales staffs in your department

– Perform other tasks assigned by EC Manager

2. Qualifications & job requirements

  • College or University degree, preferably in Economics, Business Management or related subjects
  • How to calculate cost, profit, basic account is preferable
  • Self-disciplined with ability to work independently and under pressure
  • Customer-oriented mindset
  • Fluency in Vietnamese and English languages with intermediate level (both written and verbal)

    Working location: HQ – 30 Tân Thắng, Sơn Kỳ, Tân Phú, HCM
    Please send CV to email: tu.cam.nguyen@aeon.com.vn

[HCM E-COMMERCE] DIGITAL MARKETING PERFORMANCE OFFICER

JOB DESSCRIPTION:

  1. Primary Objective:
  • Support to research on latest marketing solutions, social media and market trends about products, promotions, e-merchandising and creative productions. 
  • Support to develop campaign plans and initiatives to achieve target with internal teams
  • Support to manage Agency and Partners

     2.Roles and responsibilities:

  1. Manage Digital Agency performance:
    • Coordinate work and information between internal departments and Agency
    • Monitor performance from Agency following aligned target and KPI.
    • Collaborate with Agency to research initiatives and apply to AEONESHOP.
    • Conduct requested analysis and report related to digital performance to find rooms for improvement

      2. Develop Online Activities following E-commerce Strategy and Plan

    • Conduct requested research and analysis to find the appropriate practice for AEONESHOP
    • Develop online activities plan over Periods and Campaigns.
    • Monitor activities performance and conduct report
    • Synthesize key learnings for the upcoming plan.

     3.Cooperate with partners from different sectors (Affiliate, Branding, Payment,..) to deliver plan and improve performance:

    • Research and find E-commerce partners as requested.
    • Collaborate to understand their offers and suggest application to AEONESHOP.
    • Monitor performance and propose improvements

JOB REQUIREMENT:

    • Bachelor’s Degree in Business majors (Marketing, Administration, International, E-commerce,…)
    • 1-2 Years Experience in Marketing or E-commerce.
    • Ability to use standard office software (MS Office) efficiently.
    • Having knowledge of Digital Marketing in general.
    • Having knowledge of E-commerce Promotions and E-merchandising
    • Ability to analyze data.
    • Strong Written and Verbal Communication Skills

APPLY: Please send CV via mail luan.lai@aeon.com.vn /  0763219411 (ZALO)

[E-Commerce] Digital Marketing Executive

Primary Objective:
– Develop a long-term SEO plan to increase keyword rankings and organic search traffic
– Monitor vendor and agency to archive our KPI
– Manage the website to implement E-commerce tasks
– Monitor and create digital report

Roles and responsibilities:
SEO:
– Develop a long-term SEO plan to increase keyword rankings and organic search traffic
– Work with the agency to ensure SEO best practices are properly implemented
– Build and manage other resources to grow and drive results for the entire Digital system: Google Maps, PBNs, Youtube, Website…
– Audit and plan to implement on-page and off-page strategies in order to help increase website rankings on multi-platform
– Provide SEO analysis and recommendations in coordination with elements and structure of websites and web pages.

Website management:
– Monitoring operation website such as setting up a promotion, new features, layout arrangement, helpdesk…
– Coordination between website vendor and internal team to solve issues, invented new features
– Data analysis to suggest new ideas increasing UX/UI to attract users

Other duties:
– Make/Support to do report related E-commerce needs
– Participate in developing and implementing Digital items in the project by industry/campaign (new industry launch, new product, master communication plan…)

 
Requirement:

Qualification and Job Requirements:
-College or University degree (Relate with Marketing/ E-Commerce is a plus)
-Google Analytics certificate is must-have
-At least 03 year experience in similar position.
-Experience working with Figma, Xd, Sketch or equivalent.
-Basic web development knowledge: HTML5, CSS3, and JavaScript is a plus.
-Great understanding of user experience, style guidelines, design process and creative workflow.
-Well-versed in the Microsoft Office.
-Experience working with popular keyword tools (Search Console, keywordtool.io, ahrefs, etc).

Preferred skills:
-Fluency in Vietnamese and English languages (both written and oral).
-Good presentation skill is a plus.
-Office Computing literate.
-Be able to work well in teamwork and independently & problem solving.
-Timeline & project management.
-Ability to work well in a fast-paced environment with many priorities and time deadlines.

[Ha Noi] E-Commerce Accounting Officer

Primary Objective:

An Ecommerce Accounting Officer is responsible for scanning online orders before handling to packing & delivering services.

  • Responsibly with accuracy of online orders quantity, amount, promotion & payment details.
  • Handle online order in daily basis to complete all orders in time with effective quality of work.
  • Escalate of all problems/complains to assure customer are satisfied with shopping experience.
  • Ensure debt tracking with supplier.

Roles and responsibility:

Scan sale
– To handle online orders in daily basis to complete all orders in time with effective quality of work.
– Receive goods from team sales, check actual goods on SKU-quantity-packaging-price products with SO to scan sales.
– Arrange the set of documents delivered to customers, and the set of documents for internal storage- To continuously optimize order processing process, monitor delivering services and handle return, refund, exchange requests from customers properly.
– Coordinate with related departments (Operators, Picker, Packer, Delivery Services…) to deliver company’s products to customers effectively & efficiently.
– Make verbal or written daily, monthly reports related to sales e-commerce.
Issue invoice
– Check payment (Payment Gateway) from Sales Order before issuing invoice
– Issuing invoice: check Customer information (Tax code, address…)

Revenue tracking
– Coordinate to Store Accountant/ Operation Dept to ensure E-Commerce Accounting completes assigned tasks and compliance with Tax and COC
– Debt tracking with supplier : Sagawa, Ninja Van, Ahamove,…
+ Tracking order status
+ Report on debt and have a way to handle outstanding debts, thereby proposing measures to improve the debt situation, to avoid the risk of money
– Aggregating and distributing payment gateway’s revenue.

Return & Refund Handling
– Receive canceled goods from shipping companies, check the quality and quantity of goods before handling to related departments.
– Canceling goods on the POS.
– Issue refund requests & follow, tracking the process from end to end, to make sure all customers receive refund amount in time.

Rules and Regulations
– Follow approved project development strategy
– Follow company’s policies, rules and regulations.
– Check, monitor, remind and guide subordinates to contribute work follow deadline

– Other tasks or responsibilities as assigned by E-commerce Deputy Manager.

Requirement:

  • Graduated University/College in Accounting/Finance
  • At least 1 years experience in same position.
  • Good understanding of Ecommerce & Accounting.
  • Prefer having experience working for retailers, e-commerce platforms.
  • Microsoft Office & POS skill required.
  • Intermediate English.
  • Can work on shift (8.30 – 17.30; 10.00 – 19.00), Tet, Holiday

Preferred skill:

  • Strong organizational communication & listening skills.
  • Self-disciplined with ability to work under pressure
  • Strong team-work and interpersonal skills.
  • Attention to details.

Working place: Ha Noi Office – AEON Long Biên – 27 Road. Cổ Linh ward, Long Biên district, Hà Nội.

APPLY: Please send CV via mail luan.lai@aeon.com.vn /  0763219411 (ZALO)

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