KEY RESPONSIBILITIES
- Online sale management
To develop and monitor key performance indicators ( Orders, Sales, Stock, price, …..)
Assign, guide and supervise staff for planning, implementing and evaluating the results to ensure that all activities are operated well and on schedule.
Oversee the resolution of any arising issues orders, system, app
To work with related department for product content, promotion program & Media support for sale online promoting.
Synthesize, analyze and report business results by program, week, month, quarter.
To Understand online market, sale trend and customer behavior to provide suitable products for increasing sales.
Make the sale plan base on MD’s plan, Operation Plan to achieve the target
Analyze customer complaints to come up with solutions to bring customers satisfaction
Propose plans to improve department, survey competitor & consumer shopping behavior
2. Cash Management
Ensure money and documents are collected in full, exactly, on time and according to the process
Provide solutions to ensure that debts and receivable documents are tracked in a timely manner to limit losses
3. Manpower management
Plan Monthly Division’s duty roster and manpower schedule
Make solution for sufficient manpower during business in ad-hoc situations
Identify and reduce unnecessary tasks to increase staff productivity
Take part in recruitment & selection activities for Division’s staffing
Motivate, training and develop staff in order to encourage their professional development
Identify potential staff for succession planning purposes
Build and promote team work spirit
4. Expense control
Provide solutions to optimize resources and increase productivities
Provide tools to optimize delivery costs
Forecast and make the guidance for tool and equipment for reasonable using
5. Other duties
Opening & closing Store
Monitor all activities in store to ensure that store work as normal
Other tasks or responsibilities as assigned by Store Manager
QUALIFICATION & JOB REQUIREMENTS
- University degree
- Prefer 3 years experience as the same position
- Good communication skill
- Good command of verbal English
- Teamwork skill: Actively promote team work
- Leadership: Acting leadership by example
- Computer literate: Word, Excel, PowerPoint
- Have a polite, tactful and friendly attitude
- Have good understanding of the needs of customers
- Service orientation: customer service minded
- Persuasion: Ability to persuade others in specific situations
- Reasoning ability: Ability to definite problems
- Ability to solve practical problems and deal with difficult situations
In order to apply, please send your updated English CV to email: doan.pham@aeon.com.vn
Contact: 024 6277 8333 (Ext. 765)
Primary Objective:
– Play a crucial role in achieving Aeon Eshop business goals and objectives by building Marketing strategy & lead the marketing team to effectively executive activities, promotion, advertisement.
– Apply digital tools & tactics to drive traffic to company pages and accumulate loyal customers database.
– Plan & lead mid to long term marketing strategy to gain trust & strong bond with Aeon customers.
– Cooperate with internal & external marketing team to plan, develop and implement all aspects of digital marketing strategy to reach more customers, achieve more revenue, and build stronger relationships with our customers/partners.
Key Activities:
1.Marketing Strategy to enhance customer’s engagement.:
- Continuously analyze PEST, SWOT, company, target customers, competitors to clearly understand current situation.
- Plan & propose 4P strategy, marketing calendar, promotion campaigns to achieve company goals.
- Develop & manage social networking channels: Facebook, tik tok , zalo, YouTube, Instagram…
- Utilize all owned, earned & paid media to effectively & efficiently reach KPIs & objectives.
2.Lead marketing team to achieve KPIs
- Leading & developing the team to effectively working toward common goals.
- Setting KPIs, Goals, Objectives & guide the team to achieve these targets.
- Cooperate with internal & external teams to accomplish company missions and projects.
- Nurture learning & developing spirit among team.
3.Develop & optimize current & future Ecommerce platforms:
- Analyze & optimize current platform: UX UI, front-end, back-end & customer purchasing process.
- Take part in projects to build & develop new platform follow company direction.
- Cooperate smoothly with payment, delivery & other service partners to bring all-rounded experience to customers.
- Integrate & utilize supporting system & tools such as CRM, to maximize customer life time value.
- Development plan according to each specific stage to assess the level of each campaign.
4.Control Marketing budget & expenses to reach target operating income with Deputy Ads Manager:
- Regularly review & revise contracts, agreement with agencies & partners in order to maximize efficiency & ROI.
- Control marketing budget and other related expenses to achieve target operating income.
- Utilize all owned & earned media to reduce dependence on paid media.
Qualification and Job Requirements:
- Bachelor’s or MBA Degree in Business or Marketing
- 5 – 6+ Years Experience in Marketing or similar position.
- Strong experience in Retail, Ecommerce & Marketing
- Fluent in English is a must – working with Japanese Boss
Preferred skills:
- Strong Written and Verbal Communication Skills
- Insights of retail & customer journey
- Team-Oriented, Goal-Oriented, Customer-Oriented
- Full understanding of social media, digital ads & martech
- Must be able to handle multiple projects at the same time
- Problem Solving skills
- Strong can-do spirit and open mindset.
- Strong presentation / reporting skills.
Apply by: Send your CV via mail: ngan.nguyen@aeon.com.vn
Key responsibilities:
- Responsible for hand over to delivery
- Handover to delivery
- When order is scanned, get full inform customer (name, phone, address…), amount COD (if need) which are sold to the customers, load them, and deliver them to their addresses.
- Good arrangement by supplier delivery and time cut off each delivery effective
- Responsibility number order actually to handover to delivery, make sure 100% order will handover after scan sales.
- Received daily report from supplier’s delivery and follow to push them until successful to delivery to customer.
- You will be in charge of making sure that the orders are complete and correct after handover to delivery.
- To continuously optimize order processing process, monitor delivering services and handle return, refund, exchange requests from customers properly (if need)
- Monthly report comparison by supplier about service, fee delivery…
- Expense Control (material)
- Manage delivery Expense and service as well
- Customer service
- Cross check with order status cancellation from delivery suppliers provide call to customers if need
- Decreasing % cancellation after handover to delivery
- Escalate of all problems/complains to assure they are satisfactory resolved
- Update all related issues regarding the orders for further coordinating with customer
Job Requirements:
- Graduated University /College (Business administration)
- At least 3 year-experience in same position
- This job requires exceptional organizational and time management skills
- Prefer having experience working for retail, e-commerce platform or logistic
- Microsoft Office skill required
- Intermediate English
- Strong organizational communication & listening skills
- Strong can-do attitude & problem-solving skills
- Strong team-work and interpersonal skills
If you are interested in this position, please send your CV to Ms.Thao: thao.tran@aeon.com.vn
Key responsibilities:
A Product Content Officer is responsible for building up English site contents, product & function description on web (AeonEshop.com)
- Product content management
- Check product register certificates & advertising licenses
- Upload product’s information on web when documents are approved
- Manage support content team to upload on time as required
- Update promotion information daily, weekly or monthly
- Translate product information from Vietnamese to English
- Put relevant products on the right category menu
- Provide product service via tele-sales
- Customer service before & after sales supporting
- Optimize product name keywords for searching from Google
- Shorten product web link
- Verify all tasks as above and have responsibility to report to Manager
- Sales supporting
- Product service providing via telesales
- Customer service before & after sales supporting Delivery order issuing
- Perform tracking/checking & update order status from customer information/from sales update
- Product stock checking via system, and order transferring at the available stock
- Order transferring to deliverers
- Sales event outside (activation) supporting
- Rules and Regulations
- Follow guidance and instruction from Ecommerce department & management
- Follow company’s policies, rules and regulations.
- Follow all task deadline.
- Other duties
- Other tasks or responsibilities as assigned by E-commerce Manager.
Job Requirements:
- Bachelor’s Degree
- Good at English, IELTS score at least 6.5
- Fast computer typing speed of data input
- Know how to use computer (Word, Excel) & Product V-look up
If you are interested in this position, please send your CV to Ms. Kim Anh: lekimanh.vu@aeon.com.vn
Key responsibilities:
- Create and manage contents on digital channel to ensure social media presences and implementation of AeonEshop Marketing activities
- Manage social networking channels: Facebook, Zalo, YouTube, Instagram…
- Develop and link other social networking channels.
- Improve the content and monitor the development of the Fanpage.
- Increase engagement on social network.
- Develop, implement Performance Campaign, Livestream (E-commerce), Promotion Video (Viral clip). Develop promotion media online content for Eshop’s website, monitor and analyze content success
- In charge of promoting media content for AeonEshop site.
- Build the content on website, Fan page, Blog, banner… to increase the Brand’s awareness.
- Create ideas for the programs and contents according to the general program.
- Create the Video and organize MiniGames to attract the customers.
- Develop plans according to each specific stage to assess the level of each campaign.
- Optimize campaign and media online on website AeonEshop
- Increase customer experience with Insider by using:
+ Website channel
+ Mobile channel
+ Architect channel
+ Message channel.
- Make segments according to the customer’s trend, coordinate for A/B testing to choose good segments and optimize website
- Work with external agencies and vendors to execute marketing programs.
- Cross-checking/ Reconciliation.
- Build up exclusive programs for PUBs.
- Create extra programs for AFF: Get information from AFF, create appropriate segment.
- Need to coordinate with the third party to organize more new programs.
- Set up/ plan landing page và website
- Make contracts with suppliers/agencies.
- Follow and make payment on time and accurately.
- Support other tasks relevant to process/proceedings related to those suppliers/agencies (if any)
Job Requirements:
- Bachelor’s Degree in Advertising or Marketing
- 1-2 Years of experience in Marketing
- Experience working in agencies/E-commerce companies
- Strong Written and Verbal Communication Skills
- Knowledge of video and picture editing software such as Adobe
- Team-Oriented, Goal-Oriented
- Full understanding of all social media platforms
- Knowledge of content management systems
- Ability to juggle multiple projects at the same time
- Ability to use Photoshop & InDesign
- Proficient use of social networking tools
- Ability to use standard office software (MS Office) efficiently
If you are interested in this position, please send your CV to Ms. Kim Anh: lekimanh.vu@aeon.com.vn
