Career Tag: Manager

[BD – CANARY] OMNI CHANNEL LINE MANAGER

MAIN DUTIES:

1. Online sale management

– To develop and mornitor key performance indicators ( Orders, Sales, Stock, price, …..)

– Assign, guide and supervise staff for planning, implementing and evaluating the results to ensure that all activities are operated well and on schedule.

– Oversee the resolution of any arising issues orders, system, app

– To work with related department for product content, promotion program & Media supprt for sale online promoting.

– Synthesize, analyze and report business results by program, week, month, quarter.

– To Understand online market, sale strend and customer behavior to provide suitable products for increasing sales.

– Make the sale plan base on MD’s plan, Operation Plan to achieve the target

– Analyze customer complaints to come up with solutions to bring customers satisfaction

– Propose plans to improve department, survey competitor & consumer shopping behavior

2. Cash Management

– Ensure money and documents are collected in full, exactly, on time and according to the process

– Provide solutions to ensure that debts and receivable documents are tracked in a timely manner to limit losses

3. Manpower management

– Plan Monthly Division’s duty roster and manpower schedule

– Make solution for sufficient manpower during business in ad-hoc situations

– Identify and reduce unnecessary tasks to increase staff productivity

– Take part in recruitment & selection activities for Division’s staffing

– Motivate, training and develop staff in order to encourage their professional development

– Identify potential staff for succession planning purposes

– Build and promote team work spirit

4. Expense control

– Provide solutions to optimize resources and increase productivities

– Provide tools to optimize delivery costs

– Focast and make the guidance for tool and equipment for reasonable using

5. Other duties

– Opening & closing Store

– Monitor all activities in store to ensure that store work as normal

– Other tasks or responsibilities as assigned by Store Manager

REQUIREMENTS:

– University degree

– Prefer 3 years experience as the same position

– Good communication skill

– Good command of verbal English

– Have a polite, tactful and friendly attitude

– Have good understanding of the needs of customers

– Service orientation

– Ability to solve practical problems and deal with difficult situations

Working location: Số 01 Đại lộ Bình Dương, Khu phố Bình Giao, Phường Thuận Giao, Thành phố Thuận An, Tỉnh Bình Dương

Working location: Shift

Contact: Ms. Phương – minhphuong.vu@aeon.com.vn

[AEON XUÂN THỦY] TRƯỞNG BỘ PHẬN HÀNH CHÍNH (ADMIN MANAGER)

I. KEY RESPONSIBILITIES

1. Administrative tasks

– Implement store operating plan within budget parameters and sustain during the financial year.

– Provide input into the store’s operating plan.

– Develop and implement new administrative systems, such as record management.

– Supervise daily store warehouse opening and closing; provide guidance through the implementation of standard procedure and monitor store keys.

– Supervise material order to ensure cost efficiency.

– Supervise the ordering and issuing of uniforms, name badges, and swipe cards.

– Make a working roster for the store’s Line Manager and a roster for the store warehouse’s opening and closing.

– Coordinate with Aeon Delight to tackle issues relating to housekeeping, security, and technical matters.

– Make periodical reports related to costs and other matters.

– Receive and work with the inspection team from governmental authorities.

– Supervise other matters relating to staff’s benefits, i.e. staff bus, staff canteen, medical room, garbage management.

2. Process & Guidelines 

– Develop working processes, and guidelines for other departments to ensure smooth operation.

– Ensure compliance with internal controls.

– Communicate, train, implement, and sustain relevant policies, processes, and procedures within the store to deliver the required outcomes.

3. Cost Control

– Rigorously examine the store’s budget and expenditure to come up with a cost-saving plan.

– Control store expenditure within budget parameters. – Promote, and strengthen the cost-effectiveness mindset in all Store staff.

4. Supporting roles

– Plan and work towards material order and related processes for the new store’s opening.

– Support other functions in the execution of promotion schemes, customer surveys, handling customer grievances, and finding solutions to arisen difficulties in operation.

– Support other departments regarding recruitment plans, and staff allocation plans to ensure adequate staffing for smooth operation, especially in peak seasons.

5. Manpower management
– Optimize people’s productivity by manpower planning and implementation to achieve target and maximum productivity.

– Ensure efficient leadership to direct the Line/Department toward the Company’s business strategies.

– Monitor subordinates’ attendance and attire.

– Approve duty roster, and shift plan raised by subordinates.

– Be responsible for subordinates’ performance.

– Take part in recruitment & selection activities for Line/ Department’s staffing.

– Motivate, train, and develop staff to encourage their professional development.

– Identify potential staff for succession planning purposes.

– Build and promote teamwork spirit.

6. Rules and Regulations 

– Follow all working procedures, the company’s policies, rules and regulations.

– Check, monitor, remind, and guide subordinates to follow the rules and regulations.

7. Other duties 

– Other tasks or responsibilities as assigned by Store Manager and or Senior General Manager – Operation.

II. JOB REQUIREMENTS

1. Qualification and Job Requirements:

  • University graduate.
  • A minimum of 5 years related office/administrative management experience, preferably in the retail industry.
  • Be able to work at shift & on Public holidays.
  • Having the ability to relocate to other Stores as per the Company’s assignment is a plus.

2. Preferred skills:

  • Computer literacy (Ms. Office, Internet,…).
  • Sound knowledge of retail background
  • Highly organized and able to prioritize
  • Demonstrated attention to detail
  • Advanced written, verbal, and interpersonal communication skills
  • Strong initiative and leadership skills
  • Excellent communication skills, both verbal and written
  • Excellent problem solving skills
  • Ability to adapt quickly and react positively to business needs and changes in strategies
  • Good command of English: verbal and written.

III. CONTACT INFORMATION

Please send your resume to email:

  • hr.xuanthuy@aeon.com.vn (Ms. Nhi) 
  • anh.duong@aeon.com.vn (Ms. Minh Anh)
  • hoa.nguyenthanh@aeon.com.vn (Ms. Hoa)

Tel: (024) 6277 8333 – Số nội bộ: 765 / 771

IV. WORKING LOCATION:

AEON XUÂN THỦY – Số 122 – 124 Xuân Thủy, Cầu Giấy, Hà Nội (Tòa Mipec)

[HCM] SCM MANAGER – TRƯỞNG PHÒNG QUẢN LÝ CHUỖI CUNG ỨNG

Primary Objective:

The Supply Chain Management (SCM) Manager is responsible for the cooperate growth by forming Service Logistics System and offering the competitive customer-driven supply chain continuous improvement.

Roles and responsibilities:

1. Creating executive strategy for whole SCM department:

  • Plan and implement the overall supply chain strategy in long-term (5 years and more), short-term (3 years) and yearly. The short-term strategies must be specified in details in quarterly and monthly activities based on the analysis of situations in societies of either global or local.
  • Planning, budgeting and proposing by breaking down the duties into groups, making budgets (Yearly and Monthly) and clarifying ROI to the supervisor, for hiring employees and/or implementing any necessary assets to purchase and/or activities to be made for achieving the duties.
  • Lead the Distribution Center Operation team and Store Operation Improvement team to provide the continuous improvement driving efficient supply chain process consistency across the organization.

2. Control RDC Operation:

  • Define internal KPIs that leads DC team in executing smooth daily operation
  • Keep detailed records, generate reports, and develop presentations to help management understand the logistics perspective.
  • Work closely with relating internal departments: Merchandising, Operation, IT, Accounting…to address all issues regarding discrepancies and errors in the supply chain process then furnish solution of these issue.
  • Seek to improve all aspects of the current RDC operation by reviewing current methodology and processes; evaluate 3PLs performance and supplier’s delivery performance by set respective KPIs
  • Work closely with IT for to create effective databases for operation optimization
  • Upon approvals from the direct supervisors, proposing to select partners/vendors/suppliers to negotiate, negotiating, deciding, making into and drafting agreements/contracts, and issuing any necessary letters or documents to either internal or external regarding any activities to fulfill the department duties, obligations and responsibilities.
  • Investigating, checking, auditing, creating, maintaining, keeping in effective and proposing any policies, regulations or rules related to the department duties, obligations and responsibilities; then upon approvals from the direct supervisors, installing, implementing, enforcing and amending any such policies, regulations or rules.

3. Improve Store Operation efficiency:

  • Provide the Logistic service to Stores in order to solve 3 issues of Stores as KPI: maintain the Freshness, shorten the Time and optimize the Expense
  • Cross-functional coordinating with relating department in term of Store operation efficiency improvement
  • Integrating planning from merchandising, operation, logistics system included: warehousing and transportation services in order to customize the organization & customers’ needs based on market conditions, forecast & demand planning, and delivery service requirements.
  • 3PL’s warehousing service & stock management
  • Define efficiency logistic policies and procedure to ensure that the supply chain is appropriate, cost effective and store working effective and productive.

4. Leadership and Level up Staff:

  • Planning and maintaining all staff activities, jobs, duties and working schedules (including shift planning, in and out administrations, overtime, and business trip) in the department.
  • Education for Improvements;
  • Planning, educating and improving all staffs’ knowledge’s and techniques by evaluating performance through creating CDP, then promoting if any staffs are met to be knowledgeful enough, with good humanities and performance, to become superiorly.

Qualification and Job Requirements:

  • University degrees, 5+ years experienced in Logistics, Supply Chain or equivalent experience.
  • Experience retail business is a plus

Preferred skills:

  • Strong in co-ordinating with other persons, departments to complete a job and organizing programs.
  • Strategic thinking, strong negotiation skills. Customer-centric service-minded people with ethics.
  • Proven leadership, motivation and people skills.
  • High level of analytical ability and problem solving skills.
  • Proven leadership, motivation and people skills.
  • Acknowledge of the relevant laws and regulations.
  • Computer literacy: Word, Excel, Powerpoint.

Other information:

Contact information: Ms. Huyền (Email: huyen.nguyen@aeon.com.vn)

[HCM] GIÁM ĐỐC DỰ ÁN

Mô tả công việc:

  • Trực tiếp đề xuất các kế hoạch, dự án và để ra tiến độ thực hiện theo các mốc thời gian cụ thể, thực tế để trình lên Ban Giám Đốc; chịu trách nhiệm về hiệu quả triển khai trước Ban Giám Đốc và Tổng công ty AEON tại Nhật Bản;
  • Trực tiếp giám sát quá trình triển khai, đánh giá năng lực thực hiện dự án, đảm bảo dự án hoàn thành đúng tiến độ và kế hoạch đã đề ra;
  • Quản lý các chi phí của dự án, lập báo cáo định kỳ và đột xuất các chi phí phát sinh, dự báo được các rủi ro và giải pháp trong quá trình triển khai thông qua các cuộc họp, email thường xuyên với tổng công ty AEON tại Nhật Bản;
  • Tìm kiếm, tiếp cận các đối tác, nhà cung cấp tiềm năng trong và ngoài nước nhằm phục vụ cho công tác triển khai các dự án.
  • Duy trì sự phối hợp hợp lý giữa các nhóm nội bộ khác nhau (Kế hoạch dự án, Pháp lý dự án, Thiết kế dự án, Tiếp thị & Bán hàng, Kế toán, Hành Chính)
  • Các công việc khác theo sự phân công của Ban Giám Đốc.

Yêu cầu trình độ chuyên môn và kinh nghiệm làm việc:

  • Tốt nghiệp Đại học trở lên Chuyên ngành Kinh tế, Kinh doanh thương mại, hoặc quản trị kinh doanh
  • Có ít nhất 10 năm kinh nghiệm trở lên ở vị trí Giám đốc dự án tại các công ty hoạt động về lĩnh vực bán lẻ tại nước ngoài. Ưu tiên các ứng viên từng có kinh nghiệm làm việc tại một trong các công ty thuộc tập đoàn AEON CO., LTD để có thể am hiểu sâu sắc các hoạt động và lý tưởng kinh doanh của tập đoàn.
  • Thành thạo ít nhất 2 ngoại ngữ tiếng Nhật và tiếng Anh để có thể thuyết trình, báo cáo định kỳ và đột xuất kết quả triển khai dự án với Tổng Giám Đốc và Tổng Công ty AEON tại Nhật Bản và để đàm phán với các đối tác, nhà cung cấp.
  • Yêu cầu có sức khỏe tốt, tác phong nhanh nhẹn, nghiêm túc, tự tin, có tinh thần trách nhiệm cao, đam mê với công việc. Sẵn sàng đi công tác khi có lệnh điều động từ Ban Giám Đốc.

[HA DONG] CASHIER AND CUSTOMER SERVICE MANAGER

A. Roles and responsibilities:

  1. Customer Service activities
    – Build and maintain relationship with all at management level of each departments to facilitate the efficient escalation and thorough resolution of Customer issues.
    – Daily interact with customers, listen to customer voice and directly answer their queries and/or resolve all the complaints.
    – Ensure that all correspondence (faxes, mails, letters) are handled properly & on timely basic and according to set standards in order to maintain quality customer service.
    – Compile Customer Complaints letters and make report for the Management.”
  2. Cashiering activities
    – Safeguard and control all forms of money such as: cash, gift vouchers, coupons, stamps in accordance with company policies.
    -Ensure all Point of Sale (POS) tools and equipment are well maintained and in good working condition.
    – Be aware of and effectively communicate the following to Cashier staff in daily briefing session:
    • Current sales promotions
    • Any update in cashiering procedures, store security practices
    – Investigate and correct errors made at the cash registers in a timely manner.
    – Identify cashier’s performance issues (if any); develop plans to enhance overall cashier performance and work towards the plan.
  3. Manpower Management
    -Optimize people productivity by manpower planning and implementation between CS division and Cashier division to achieve target and maximum productivity.
    – Ensure efficient leadership to direct the Line/Department towards Company’s business strategies.
    – Monitor subordinates’ attendance and attire.
    – Be responsible for subordinates’ performance.
    – Take part in recruitment & selection activities for Line/Department’s staffing.
    – Motivate, training and develop staff in order to encourage their professional development.
    – Identify potential staff for succession planning purposes.
    – Build and promote team work spirit”
    4. Rules and Regulations
    – Follow all working procedures, the company’s policies, rules and regulations.
    – Check, monitor, remind and guide all subordinate to follow the rules and regulations.”
    5. Other duties
    Other tasks or responsibilities as assigned by Store Manager or Senior General Manager – Merchandising

B. Qualification and Job Requirements:

1. University (Degree)
2. 5 years experience, including 2 years experience as Cashier Manager
3. Customer service skills: Customer service minded
4. Leadership: Acting leadership by example
5. Good planning skill, especially regarding to manpower

Preferred skills
1. Fluency in English languages (both written and oral).
2. Computer literacy: Word, Excel, Power Point
3. Strong counting and calculation skills are required
4. Team work skill: Actively promote team work
5. Persuasion: Ability to persuade others in specific situations

6. Reasoning ability: Ability to definite problems. Ability to solve practical problems and deal with difficult situations

To apply, please send your English CV to email: doan.pham@aeon.com.vn

ECOMMERCE MARKETING STRATEGY DEPUTY MANAGER

JOB DESCRIPTION

Primary Objective:

– Play a crucial role in achieving Aeon Eshop business goals and objectives by building Marketing strategy & lead the marketing team to effectively executive activities, promotion, advertisement.
– Apply digital tools & tactics to drive traffic to company pages and accumulate loyal customers database.
– Plan & lead mid to long term marketing strategy to gain trust & strong bond with Aeon customers.
– Cooperate with internal & external marketing team to plan, develop and implement all aspects of digital marketing strategy to reach more customers, achieve more revenue, and build stronger relationships with our customers/partners.

Key Activities:

1.Marketing Strategy to enhance customer’s engagement.:

  • Continuously analyze PEST, SWOT, company, target customers, competitors to clearly understand current situation.
  • Plan & propose 4P strategy, marketing calendar, promotion campaigns to achieve company goals.
  • Develop & manage social networking channels: Facebook, tik tok , zalo, YouTube, Instagram…
  • Utilize all owned, earned & paid media to effectively & efficiently reach KPIs & objectives.

2.Lead marketing team to achieve KPIs

  • Leading & developing the team to effectively working toward common goals.
  • Setting KPIs, Goals, Objectives & guide the team to achieve these targets.
  • Cooperate with internal & external teams to accomplish company missions and projects.
  • Nurture learning & developing spirit among team.

3.Develop & optimize current & future Ecommerce platforms:

  • Analyze & optimize current platform: UX UI, front-end, back-end & customer purchasing process.
  • Take part in projects to build & develop new platform follow company direction.
  • Cooperate smoothly with payment, delivery & other service partners to bring all-rounded experience to customers.
  • Integrate & utilize supporting system & tools such as CRM, to maximize customer life time value.
  • Development plan according to each specific stage to assess the level of each campaign.

4.Control Marketing budget & expenses to reach target operating income with Deputy Ads Manager:

  • Regularly review & revise contracts, agreement with agencies & partners in order to maximize efficiency & ROI.
  • Control marketing budget and other related expenses to achieve target operating income.
  • Utilize all owned & earned media to reduce dependence on paid media.

REQUIREMENT

Qualification and Job Requirements:

  • Bachelor’s or MBA Degree in Business or Marketing
  • 5 – 6+ Years Experience in Marketing or similar position.
  • Strong experience in Retail, Ecommerce & Marketing
  • Fluent in English is a must – working with Japanese Boss

Preferred skills:

  • Strong Written and Verbal Communication Skills
  • Insights of retail & customer journey
  • Team-Oriented, Goal-Oriented, Customer-Oriented
  • Full understanding of social media, digital ads & martech
  • Must be able to handle multiple projects at the same time
  • Problem Solving skills
  • Strong can-do spirit and open mindset.
  • Strong presentation / reporting skills.

APPLICATION:

Please send your CV via email: Ms.Ngân ngan.nguyen@aeon.com.vn

[HA DONG] FOODLINE 2 MANAGER (TRƯỞNG BỘ PHẬN THỰC PHẨM)

Key Responsibilities:
1. Operations duties
a. Merchandise management
– Supervise subordinates to ensure:
• Received merchandise at loading bay is in correct quantity, quality and specifications.
• Merchandise on sales floor is fully replenished, in good conditions & quality.
• All the display merchandise is according to schematic plan and all the price between display merchandise and price card is tally.
• Changing price label (if necessary) is completed before store opens.
– Verify and approve inventory orders, merchandise return & transfer, PA zero raised by Division Leader(s) & Group Leaders.
– Plan, prepare and assign tasks for subordinates for bi-annual Stock Take and support Foodline with monthly Stock Take as directed by Store Manager.
– Plan, assign duties for subordinates to make necessary preparation for Membership Day, Mommy Day and Public Holidays.
b. Non-merchandise management
– Supervise subordinates to ensure:
• Operational equipment, lighting and fixtures (gondola, wagon, shelves, etc.) are in good conditions.
• Sales floor/pillar/wall is kept clean & tidy.
• All backrooms are locked and in good conditions.
• Fire Safety procedure is carried out properly.
– Make order request for equipment and get approval from Store Manager.
c. Customer service
– Handle customer complaints raised by Division Leader(s), difficult and complicated sales.
– Always remind subordinate to promote “customer first” spirit.
– Follow Company’s Rules on Customer Service (greeting, smiling, bowing and attitude towards customers).
2. Sales and Profits
– Brief subordinates on yesterday sales achievement, today sales budget, up-to-date sales achievement, promotion and company updates.
– Share information about customer voice or any arising issues.
– Breakdown the sales target given by the Management to each Division Leader and take responsibilities for sales target achievement of the Department.
– Plan daily sales target on a monthly basis, basing on target of the month announced by Merchandise Department.
– Analyze sales figures and forecasting future sales volumes to maximize profits.
– Analyze and interpreting trends to facilitate planning.
– Take overall responsibility for the successful execution of all promotion schemes.
– Work with Merchandising Dept. for any changes/improvement in merchandise assortment, quality and quantity.
– Prepare for higher management review:
• Weekly: sales information, sales promotion review and report of slow moving items.
• Monthly: Division review, Promotion review, Sales analysis, Productivity report.
• Promotion schemes to boost sales.
– Take leading role in identifying any arising issues affecting sales and operation and proposing corrective actions to the Management.
– Take leading role in seeking and working towards solutions to mitigate merchandise loss/shrinkage.
3. Manpower management
– Optimize people productivity by manpower planning and implementation to achieve target and maximum productivity.
– Ensure efficient leadership to direct the Line/ Department towards Company’s business strategies.
– Monitor subordinates’ attendance and attire.
– Approve duty roster, shift plan raised by subordinates.
– Be responsible for subordinates’ performance.
– Take part in recruitment & selection activities for Line/ Department’s staffing.
– Motivate, training and develop staff in order to encourage their professional development.
– Identify potential staff for succession planning purposes.
– Build and promote team work spirit.
4. Rules and Regulations
– Follow all working procedures, the company’s policies, rules and regulations.
– Check, monitor, remind and guide subordinates to follow the rules and regulations.
5. Other duties
– Opening store, Closing store.
– Approve all kind of documentation raised by subordinates.
– Other tasks or responsibilities as assigned by Store Manager.


Job Requirements:
Qualifications & Experience:
– University/College graduate.
– Minimum 05 years of experience in retail business & 02 years of experience in managing a team of at least 30 staffs.
Knowledge, Skills & Behaviors:
– Computer literacy (Ms. Office, Internet,… ).
– Sound knowledge of retail background.
– Demonstrated ability to build effective teams and motivate employees.
– Strong initiative and leadership skills.
– Excellent communication skills, both verbal and written.
– Good problem solving & presentation skills.
– Ability to adapt quickly and react positively to business needs and changes in strategies.
– Ability to cope with stressful situations at work.
– Good command of English: verbal and written.
Other requirements:
– Be able to work at shift & public holidays.
– Have ability to relocate to other Stores as per Company’s assignment is a plus.

If you are interested in this position, please do not hesitate to send you updated CV to: doan.pham@aeon.com.vn (Ms. Doan)

[AEON MaxValu] Store Manager – New Supermarkets open in 2021

Purposes & Scope of the Role:

Be responsible for smooth store operations with effective, profitable results. Ensure that efficient leadership, comfortable, open working environment, and staff performance meet the requirements.

Working locations: 

  1. Huyndai Store: Ha Dong District – Hanoi
  2. Comatce Store: Thanh Xuan District – Hanoi
  3. Rivera Store – Thanh Xuan District – Hanoi 

Key Responsibilities:

Operations

  • Ensure that store’s daily operation is ready for business.
  • Ensure all company properties are in serviceable condition.
  • Monitor stock levels and its movement to minimize “out of stock” situation but to maximize sales.
  • Set up and monitor all working procedures in order to provide and maintain good customer service to customers.
  • Be responsible for customer complaints and take appropriate steps to solve such complains promptly.
  • Ensure that reports & invoices are timely submitted to Head Quarter for onward processing.
  • Hold regular meetings and discussions with staff to review performance and process of the store and inform staff about company policies, plans & directions.

Administration

  • Ensure that all store accounting and administrative manuals and procedures are being complied.
  • Approve and authorize all relevant documentation for timely submission to Head Quarter.

People management and development

  • Build teamwork spirit among staffs.
  • Train and supervise all levels of store staffs, provide product knowledge advice and guidance with the aim to develop a knowledgeable and efficient workforce.
  • Evaluate staff performance and make appropriate fair recommendations for promotions or disciplinary actions when necessary.

Rules and Regulations

  • Ensure that all working procedures, the company’s policies, rules and regulations applied in the store are in accordance with the law and strictly followed by staffs, promoters and security guards.
  • Maintain safe working conditions for employees and customers; solve safety concerns quickly.

Sales and profits

  • Responsible for sales target for daily/weekly/monthly and annual achievement
  • Work towards achieving financial objectives set by the management board by preparing an annual budget; scheduling expenditures; analyzing variances & initiating corrective actions.
  • Maintain controllable expenses within the budget set for the store.
  • Responsible for Profit and Loss of the store.
  • Control shrinkage level within the budget.
  • Understand markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.

Other duties

Perform additional duties as assigned by the Operation Manager.

Job Requirements:

Qualifications & Experience:

  • University/ College graduate.
  • Two years of experience in retail store management.

Knowledge, Skills & Behaviors:

  • Knowledgeable of retail background.
  • Good command of English.
  • Demonstrated abilities to build effective teams and motivate employees.
  • Strong initiative and leadership skills.
  • Good problems solving skills.
  • Ability to adapt quickly and react positively to business needs and changes in strategies.
  • Computer literate (good skill in Microsoft Office software).

Other requirements:

  • Be able to work at shifts & public holidays.
  • Have ability to relocate to other Stores as per Company’s assignment is a plus.

Please send your CV to email tuyendung.hn@aeon.com.vn. Thank you!

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